Customer Support

• Research and resolve pending, held, canceled, and fallout orders, including installation barriers and service-availability questions
• Enter and update customer account information in billing systems
• Support inbound, outbound, online, and eCommerce sales channels
• Answer questions about order entry, products, promotions, and sales-system procedures
• Partner with Field Operations, Dispatch, IT, Marketing, Training, and other teams to resolve sales-related issues
• Stay current on product, system, and process changes and help frontline teams apply updates
• Document, prioritize, and track support requests and escalations in CRM, ticketing, and case-management systems
• Manage assigned requests through resolution or appropriate handoff, providing timely updates and meeting service-level expectations
• Identify recurring system issues, order errors, and process gaps and share improvement opportunities with Sales leadership
• Perform other duties as assigned

Explore Sales Support Representative at WOW. Review requirements and application details.

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