Customer Support

• Serve as a first point of contact for individuals seeking assistance from Minnesota North College
• Provide high-quality customer service through all college communication channels
• Support students and other customers by interpreting and explaining admissions, registration, financial aid, academic records, and program information
• Analyze individual situations and provide accurate guidance
• Facilitate access to student administrative services
• Maintain comprehensive knowledge of admissions, financial aid, registration and records processes, academic programs, and related college procedures
• Connect students, parents, staff, and external agencies with advising, counseling, student records, financial aid, and enrollment-related support

Student Services Support Specialist – Customer Service

• Prepare paperwork for launching drivers
• Answer and direct phone calls regarding tracing, pickups, driver communication, and customer service
• Provide clerical support for Operations
• Complete daily reports for OS&D, payroll, driver hours, and attendance
• Contact customers to schedule appointments, residential, and driver collect/COD shipments
• Communicate with customers concerning dispatch adjustments, deadlines, and concerns
• Dispatch pickups to drivers and answer driver questions
• Check in drivers and ensure their paperwork is intact and complete
• Collect and review driver paperwork for accuracy
• Educate drivers on proper paperwork completion
• Enter Driver Vehicle Inspection Report data
• Scan bills of lading, delivery receipts, manifests, and strip sheets
• Image and index documents to the central imaging system
• Work in Imaging Check to ensure all documents have been scanned
• Perform data entry and other duties as needed

Field Support Representative

• Greet guests and provide front-line customer service to individuals visiting or calling Inver Hills Community College
• Organize, manage, and assess enrollment services requests received at the Welcome Center desk
• Assist students with admissions, advising, and financial aid questions
• Serve as a link between Student Affairs, college faculty and staff, and Dakota County Technical College
• Serve as Welcome Center staff and call center attendant
• Provide professional in-person and telephone customer service to students, prospective students, corporate partners, and other visitors
• Provide administrative support to the Admissions department
• Provide general back-up support for the Admissions Specialist and Testing Center

Customer Service Specialist, Intermediate - Admissions Support Specialist

• Respond to approximately 65 customer phone inquiries per day regarding court information, case status, hearings, continuances, and Zoom hearings
• Respond to information requests from the public, attorneys, and court employees
• Provide information according to applicable policies, laws, and procedures
• Issue receipts for court fees, fines, bail, and restitution
• Check people in for court
• Assist the public with applications and forms
• Prepare certified and plain copies of court records
• Scan and image documents, perform data entry, and retrieve and file case files
• File and retrieve paper, exhibit, electronic, and digital records
• Maintain court documents, files, records, and reports
• Index and update records in electronic case management systems
• Initiate case records and record party, document, flag, comment, and event data
• Attend team meetings and trainings and maintain knowledge of court procedures
• Use office equipment, operating systems, and information systems

Court Operations Clerk – Customer Service

• Support strategic clients and Account Executives with transactional orders, renewals, licensing, and client inquiries
• Develop relationships with field sellers and clients
• Act as liaison between customers and Account Executives
• Contribute to revenue and gross-profit growth in assigned accounts
• Assist with opportunities, forecasting, and sales pipeline management
• Process transactional orders, change orders, and renewals directly with clients
• Translate customer needs into tactical and scalable solutions
• Create customer proposals, reports, summaries, and detailed quotes
• Collaborate with specialists, architects, and Account Executives to develop client solutions
• Maintain accurate pipeline data and updates in the CRM system
• Communicate with clients regarding orders, tracking, and invoicing
• Follow the sales process and manage opportunities
• Identify opportunities for revenue growth

Sales Support Specialist

• Provide in-depth clinical support and technical expertise to medical teams utilizing advanced surgical technology in operating room environments, with a focus on neurology-related procedures
• Deliver hands-on training for neurosurgeons, OR nurses, and supporting staff
• Support site readiness activities, including system installation and qualification, in collaboration with technical and engineering teams
• Attend and support live cases, ensuring optimal workflow and clinical outcomes; assist with troubleshooting and documentation of case metrics
• Build and sustain relationships with clinical stakeholders, ensuring confidence in system capabilities and long-term satisfaction
• Document post-case findings, clinical outcomes, product feedback, and procedural insights through structured reporting tools
• Act as a liaison between clinical users and technical support teams, ensuring continuous improvement based on real-world feedback

Clinical Support Specialist

• Interact with members primarily through phone channels
• Assist members with everyday transactions, including deposits, cashing checks, transfers, withdrawals, payments, and cashier’s checks
• Educate members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transfers of funds
• Instantly issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, and general account-related questions
• Build strong and trusting relationships with members
• Balance and maintain personal cash drawer and branch vault, including appropriate currency logs when applicable
• Work with other employees and departments through face-to-face interaction and coordination
• Perform other duties as assigned

Customer Service Representative

• Drive product and customer experience strategies for credit card customers
• Manage and evolve the ExtendPay Plan point-of-sale program
• Shape broader customer experience capabilities and organizational priorities
• Identify and prioritize product and portfolio opportunities
• Establish product vision, charter, roadmap, outcomes, and OKRs
• Manage the end-to-end product lifecycle
• Optimize portfolio performance and develop future roadmap enhancements
• Translate customer insights, business objectives, and market opportunities into product and experience initiatives
• Lead cross-functional customer experience improvements
• Establish business cases and success metrics for new capabilities and process improvements
• Partner with Product, Risk, Operations, Marketing, Technology, Finance, Legal, Compliance, external providers, and other stakeholders
• Monitor portfolio performance and use data-driven insights for strategic decisions
• Drive testing, learning, continuous improvement, and scaling of customer-centric solutions
• Influence stakeholders across business lines and functional areas
• Support consumer and small business card portfolios, including U.S. Bank branded, Elan, and co-brand/partner card businesses

Customer Experience Product Manager

• Troubleshoot problems for internal and external users of Capstone products
• Provide direct customer assistance via telephone, email, chat, webinar, and social media
• Process orders and returns accurately and efficiently
• Use a secure lab with end-user configuration to diagnose and replicate technical issues
• Support product integrations with partners and third-party providers
• Use and maintain a technical knowledge base
• Support Capstone sales team members
• Provide training to team members as able
• Facilitate internal and external communication on issues and events
• Participate in developing strategic operational processes, including Knowledge Management, Change Management, and Incident Management
• Escalate issues to appropriate groups in a timely manner
• Communicate feedback and information to customers, partners, and Capstone teams
• Use a ticketing system to track customer incidents and requests
• Complete additional assigned duties in a timely, professional manner

Digital Support Representative

• Manage a portfolio of plants as the client's primary technical and commercial point of contact after project delivery
• Serve as the plant manager's Whitefox counterpart, connecting cartridge reliability, process benefits, operations, and commercial context
• Participate in project execution pods, weekly meetings, kickoff site visits, PFD development, P&ID reviews, layouts, and HAZOP reviews
• Develop programming guidelines and SOPs and coordinate automation programming and controls/data-collection integration
• Coordinate commissioning readiness and completion of the Ready for Commissioning Checklist
• Lead commissioning from kickoff through handover, including objectives, startup/shutdown logic testing, and cartridge installation and acceptance documentation
• Maintain the core technical file and lead technical assessments during commissioning and startup
• Complete commissioning closeout, customer training, O&M handover documentation, and lessons-learned sessions
• Lead client check-ins, produce operations reports, provide remote engineering support, monitor plant operations, and verify training
• Guide cartridge maintenance decisions and coordinate lab sampling with the Whitefox Calgary lab
• Analyze energy and cooling-water benefits, monitor data, optimize systems, and guide customer operational adjustments
• Drive customer satisfaction and maximize operational benefits
• Manage cartridge-replacement commitments, stock levels, quotes, and future expansion opportunities
• Track plant changes and communicate impacts on cartridge life, energy, and operations to Commercial and Innovation
• Lead a cross-functional O&M team of field technicians, process engineers, and product team members
• Set objectives, manage priorities, coordinate delivery, track O&M support hours, and develop proposals for out-of-scope work
• Travel to customer sites for commissioning, O&M activities, and other client needs
• Improve team efficiency, update and create templates, use AI tools to streamline recurring work, and contribute to internal projects
• Represent Whitefox at industry conferences and maintain vendor and third-party networks
• Participate in the health and safety program, including hazard assessments, quarterly process safety reviews, and incident reporting

Customer Support jobs in Minnesota