Customer Support

• Provide excellent customer service and effectively resolve customer issues
• Understand and educate customers on consumer deposit products
• Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals
• Educate and refer customers to other areas of the bank to deepen relationships and build partnerships
• Adhere to operational, security, risk, and regulatory policies and procedures
• Demonstrate acumen in sales, customer service, relationship management, banking, communication, and presentation
• Process customer transactions accurately and efficiently
• Balance daily while providing exemplary customer service
• Perform other duties as assigned

Customer Experience Banker

• Serve as a subject matter expert while staffing the assist line and responding accurately to inquiries from Customer Care Specialists
• Handle and resolve escalated calls from members and providers
• Act as a New Hire Transition Coach for new employees
• Identify process gaps and partner with the Business Integration Team to resolve them
• Provide peer-to-peer feedback and identify training needs for Customer Care Specialists
• Manage and process incoming work from route boxes, faxes, email, web inquiries, and ServiceNow queues
• Partner with other departments to achieve internal service levels
• Maintain SME status through self-education and procedural updates
• Document second-level support questions in the Assist Line Tracking Database
• Assist members and providers with routine service inquiries
• Research, follow up on, and resolve open or pending issues
• Create and conduct departmental training as business needs require after completing CareSource University Functional Facilitator certification
• Perform other duties as requested

Customer Care Resolution Specialist

• Provide customer service support by responding to billing, payment, and account inquiries from policyholders, agents, and internal partners
• Process customer payments, invoices, cash receipts, and related financial transactions accurately and timely
• Support accounts receivable, accounts payable, and direct bill operations, including billing, payment processing, and account maintenance
• Reconcile accounts, billing statements, payments, and receipts to ensure accuracy and resolve discrepancies
• Prepare account reconciliations, reports, and statements using Excel and other financial systems
• Research and resolve billing and payment issues by collaborating with customers, agents, banks, and internal departments
• Maintain accurate financial records and customer account information while ensuring compliance with company policies and regulatory requirements
• Perform additional duties and support team objectives as assigned

Customer Service Accounting Representative

• Answer inbound calls and assist members with questions related to insurance policies and AAA memberships
• Deliver personalized, proactive solutions and recommend valuable products and services
• Engage with members using strong communication and a friendly, problem-solving mindset
• Think quickly and critically to resolve issues in a non-scripted environment
• Navigate multiple systems and tools while actively listening and multitasking
• Maintain a positive, can-do attitude in a fast-paced and evolving environment
• Participate in ongoing coaching and development to continually enhance performance
• Complete a 100% virtual training program lasting approximately 4 months
• Work full-time, 40 hours per week, with scheduled shifts during the stated training and post-training hours
• Take live calls during Saturday Bullpen shifts when scheduled

Customer Service Representative, Insurance

• Support the Sales organization and customers throughout the sales process.
• Adapt ABB’s products with customer applications to meet customer requirements/specifications.
• Select optimized products and technology for adaptation.
• Prepare relevant documentation.
• Serve as a key technical resource for the assigned area.
• Identify and cultivate new business opportunities by proactively prospecting and networking.
• Offer technical advice and solutions on inquiries from customers, channels, and Sales Specialists about ABB products, systems, and applications.
• Coordinate with Sales, Operations, Supply Chain Management, and other internal and/or external teams to resolve customer issues.
• Maintain and organize customer data, update contact details, and log interactions inside the Salesforce CRM.
• Maintain proactive communication with the sales team and other internal functions, providing relevant information to ensure customer satisfaction.

Sales Support Specialist

• Resolve routine member, beneficiary, or provider service inquiries, including claims processing, member benefit education, contracting and credentialing requests, eligibility inquiries, and transportation arrangements when applicable
• Ensure compliance with HIPAA and state and federal requirements and regulations
• Research, follow up on, and resolve open or pending issues in a timely manner
• Build and strengthen member or provider relationships through quality customer service
• Maintain knowledge of processes and procedures
• Adhere to departmental and company policies and procedures
• Maintain complete and accurate documentation of telephone and written communications
• Mentor new hire employees
• Perform other job-related instructions as requested

Customer Care Specialist I – Healthcare, Medicare Experience

• Process incoming calls from Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Assist other departments as needed

Customer Care Representative

• Facilitate accurate quotations, purchase orders, and work orders
• Provide prompt, courteous, and professional responses to customer requests
• Maintain and grow sales from current active and past non-active customers
• Prospect new business
• Enter orders accurately into Oracle
• Coordinate scheduling and delivery for multiple plant sites
• Provide product knowledge and answer customer support questions
• Handle claims, account reconciliation, and transactions
• Communicate timely with appropriate functions
• Accept inbound calls and assist with basic customer needs
• Liaise between manufacturing and customers
• Learn the designated commercial/industrial product line
• Prepare quotes to assist Outside Sales

Customer Service Representative

• Provide professional, empathetic, and effective phone support to patients, customers, and other stakeholders
• Provide equipment coverage, troubleshooting, and patient assistance before and after overnight studies
• Answer questions about services, scheduling, testing, and next steps
• Document patient and customer interactions, actions taken, and follow-up needs
• Make and monitor manual outbound calls
• Monitor and complete test scheduling and return calls
• Schedule and coordinate patient testing and accurately document appointments and study information
• Complete assigned daily tasks within established timeframes
• Maintain accurate records in accordance with company procedures and HIPAA requirements
• Protect the confidentiality and integrity of Protected Health Information (PHI)
• Identify and escalate issues appropriately
• Work cross-functionally across DX teams to resolve issues and support operational goals
• Communicate patient and customer information accurately and promptly to internal teams
• Own assigned work and follow through on commitments
• Adapt to changing priorities and contribute to process improvements
• Support team coverage and assist teammates as needed
• Follow established workflows, policies, procedures, and quality standards
• Maintain a positive, collaborative, and patient-focused approach

Sleep Study Support Specialist

• Supervise the day-to-day work of the insurance billing team(s)
• Ensure accurate and timely billing processes for patient accounts
• Supervise billing staff
• Ensure compliance with regulations, hospital policies, and healthcare industry standards
• Work closely with the manager and other departments to resolve billing discrepancies
• Improve revenue cycle efficiency
• Maintain efficient operational workflow for insurance accounts receivable management
• Oversee billing operations
• Provide training and development
• Handle problem resolution or escalation
• Review key billing reports
• Monitor performance

Customer Support jobs in Ohio