Customer Support

• Complete bank, card and payment-platform reconciliations in Xero across multiple entities
• Process supplier bills and sales invoices and maintain accurate purchase and sales ledgers
• Prepare monthly supplier payment runs and payment files for approval
• Prepare and process monthly payroll in Xero
• Prepare and submit UK VAT returns, including Making Tax Digital requirements
• Produce monthly management information, including profit and loss, cash position and key costs
• Support month-end and year-end processes
• Liaise with external accountants when required
• Maintain accurate and up-to-date financial records and ensure key deadlines are met
• Respond professionally to customer enquiries via email and telephone
• Assist customers with orders, products, deliveries and returns
• Follow up on delivery issues and coordinate with internal teams and couriers
• Maintain accurate customer and order information
• Provide additional customer support during busy periods

Bookkeeper, Customer Service Support

• Deliver outstanding customer support via email
• Assist customers with questions related to shipping and return policies for damaged items
• Resolve incomplete orders, change items as needed, and review or approve price adjustments
• Respond to customer inquiries according to established service level agreements and precise procedures
• Escalate complex or high-priority issues to the appropriate internal team
• Collaborate with SupportYourApp, a global Intelligent Support-as-a-Service provider serving technology companies and industry leaders

Customer Support Consultant, E-commerce

• Provide Level 2 and 3 customer support for deployment and usage-related software issues
• Resolve and troubleshoot software problems using custom internal ticketing tools
• Collaborate with development and QA teams on issue resolution
• Author and maintain knowledge base articles on common service issues
• Manage multiple support projects with attention to detail
• Communicate effectively with customers and internal teams
• Support customers and resellers deploying document and content management solutions
• Gain hands-on experience with Microsoft .Net-based technologies

Software Support Specialist

• Respond to customer queries via live chat, email and phone
• Log and track cases accurately in the CRM
• Resolve complaints calmly and escalate where needed
• Follow up to confirm issues are fully resolved
• Spot recurring issues and flag them to the team
• Work 09:00–17:00 UK time (11:00–19:00 SAST)
• Complete the hiring process, including a short recorded video interview if shortlisted
• Introduce successful candidates to the UK employer

Customer Service Agent

• Deliver customer support via chat and calls
• Assist customers with billing, how-to-use questions, technical issues, and bugs
• Respond to customer inquiries according to established service level agreements and precise procedures
• Explain platform features, policies, and expectations while providing context for quick solutions
• Escalate complex or high-priority issues to the appropriate internal team
• Conduct research when information is missing and proactively look for solutions

Customer Support Consultant, English C1

• Communicate regularly with medical providers and other relevant contacts, approximately 50 calls per week
• Complete daily mailroom duties, including renaming files and moving documents to appropriate files
• Maintain and update provider and department contact information
• Review invoices and negotiate provider reductions when appropriate
• Monitor outstanding requests and follow up to ensure timely completion
• Maintain accurate and organized records throughout the request and documentation process
• Edit forms and documentation when necessary
• Draft and complete request letters and forms
• Schedule appointments between clients and case managers using Calendly
• Handle cancellations and follow up on records and other requests
• Assist with balance-related tasks
• Process payments for requested records and maintain invoice and payment tracking
• Work with provider portals to ensure requests are received and processed timely
• Request and follow up on medical, imaging, and billing records
• Support day-to-day management of client files

Executive Assistant – Medical Records, Case Support Specialist

• Provide proactive technical support and incident management services for Vista’s Cloud, SaaS, and managed service clients globally
• Use proactive platform monitoring technology to identify and address incidents
• Respond to and resolve incidents logged for Cloud, VMS, and SaaS
• Collaborate with Vista teams globally to resolve incidents
• Read and understand program code to assist with problem solving
• Use SQL Server, SQL statements, Azure, and monitoring tools for problem solving
• Read and interpret error logs
• Record support call details in Vista’s issues system
• Lead by example and assist with mentoring and training new staff
• Provide urgent after-hours support while on rotation
• Continuously build platform and product expertise and act as a subject matter expert
• Handle escalated platform access, support, modifications, and configuration outside the user interface or tooling
• Become proficient in platform monitoring tools
• Improve platform monitoring technology and alerting maturity
• Perform technical configuration for client requests or project work
• Contribute to support documentation, articles, and playbooks
• Travel domestically or internationally

Support Specialist – Platform

• Answer inbound live chats within the agreed response time
• Resolve common queries directly using the knowledge base
• Raise and track tickets for issues needing another team
• Keep accurate notes on every conversation
• Spot recurring problems and flag them to the team lead
• Maintain a friendly, human tone even at busy times

Live Chat Support Agent

• Answer inbound live chats within the agreed response time
• Resolve common queries directly using the knowledge base
• Raise and track tickets for issues needing another team
• Keep accurate notes on every conversation
• Spot recurring problems and flag them to the team lead
• Maintain a friendly, human tone even at busy times
• Work 09:00–17:00 UK time (11:00–19:00 SAST) from home

• Provide professional customer support across Zendesk, WhatsApp, SMS, email, social media DMs and virtual support calls
• Respond to customer enquiries promptly, professionally and accurately
• Assist customers with questions, concerns and general product or service-related support
• Take ownership of customer queries and follow them through to resolution
• Handle complaints calmly and professionally while maintaining a positive customer experience
• Identify customer needs and provide clear, practical solutions
• Escalate complex queries appropriately when required
• Maintain accurate records of customer interactions and follow-ups
• Learn and follow internal customer support processes, workflows and SOPs
• Work closely with the wider team to ensure consistency across customer communication
• Identify recurring customer issues and provide feedback that could improve the overall client experience