Customer Support

• Provide exceptional customer service via phone, email, live chat, and social media
• Offer solutions that help and benefit customers while demonstrating ownership and accountability
• Maintain high service standards and continuously improve customer service
• Respond to customer complaints and escalate issues as necessary
• Support continuous improvement within the contact centre
• Seek improvements to processes and workflows
• Work collaboratively within a dynamic team environment
• Complete six weeks of office-based training
• After training, work one shift per fortnight in the office and remaining shifts from home
• Work evening shifts for 25 hours per week
• Support customers through a range of simple and complex queries

Customer Service Team Member, Part Time Evenings

• Handle customer enquiries by phone, email and online chat, including product information, availability, use instructions, orders, issues and complaints
• Maintain accurate customer care tickets, records and messages, and process customer orders where required
• Maintain product knowledge and provide accurate information to customers, healthcare partners and patients
• Log complaints, support initial investigations and work with internal partners to resolve customer issues
• Route product complaints and suspected adverse events to Quality & Regulatory and Medical contacts
• Field office calls, manage voicemails and transfer or pass messages
• Process and manage sample, literature and internal orders for UK and Ireland Sales Teams
• Coordinate representative stock allocations with colleagues and the warehouse
• Track sample allocation data and prepare regular Excel reports
• Manage Sales Team requests and provide administrative support
• Ensure accurate data entry and record-keeping, identify order issues and escalate as required
• Improve sales support processes and systems with stakeholders
• Support day-to-day office operations, including dispatching samples and customer orders and preparing exhibition materials
• Organise and book travel and meetings for UK and Irish employees
• Book couriers, organise collections and manage post and incoming deliveries
• Order office consumables and support in-house meetings
• Complete monthly company credit card consolidation and routine administration
• Collect, scan, save and forward relevant mail or information to Dublin or Crawley
• Communicate with Operations, Customer Care, Sales Support and other business teams
• Keep the relevant Operations or Customer Care Manager updated on tasks, issues and priorities
• Provide cover across Customer Care and Sales Support during leave, sickness or increased demand
• Participate in company training and maintain an agreed personal development plan

Customer Care & Sales Support Assistant

• Provide friendly, professional support to customers via phone, email, and live chat
• Resolve issues efficiently while taking full ownership of each case from start to finish
• Listen carefully to understand concerns and deliver fair, practical solutions
• Keep up to date with products and policies to ensure accurate guidance and information
• Proactively identify ways to improve the customer experience, including enhancing FAQs and suggesting process improvements
• Recognise customers who may need additional support and ensure they receive the help they need

Customer Service Advisor – Midnights Team

• Provide friendly, professional support to customers via phone, email, and live chat
• Resolve issues efficiently while taking full ownership of each case from start to finish
• Listen carefully to understand concerns and deliver fair, practical solutions
• Keep up to date with products and policies to provide accurate guidance and information
• Identify ways to improve the customer experience, including enhancing FAQs and suggesting process improvements
• Recognise customers who may need additional support and ensure they receive the help they need
• Complete four weeks of remote 9–5.30pm training followed by 2–3 weeks of on-the-job training
• Work a 4-on, 4-off night rotation with 11-hour shifts

Customer Service Advisor

• Manage, organise and coordinate the day-to-day work of a team of customer service agents
• Deliver the highest standards of customer service
• Support front-line agents and work directly with customers to resolve escalated and varied queries
• Oversee team performance and act on insights to improve processes continuously
• Work closely with the current account product team to improve the product and represent customer and team feedback
• Ensure product-led initiatives are implemented effectively within the team
• Manage department resources in real time to meet internal compliance and quality KPIs
• Monitor queue levels and report risks and issues to senior management
• Collaborate with workforce management and planning teams to match staffing to demand
• Ensure customer and stakeholder enquiries meet business performance and service standards
• Foster a supportive, high-performance team culture aligned with company values
• Drive individual and team performance through one-to-ones, feedback, coaching and performance goals
• Prepare KPI updates and action plans for the line manager
• Report operational risks to the Head of Department
• Use data to make informed decisions and identify continuous improvement opportunities
• Maintain department knowledge to support escalations and deliver training and onboarding
• Own initiatives supporting broader operational goals and Zopa key results
• Identify improvement areas through change forums and support implementation and rollout with clear communications

Customer Service Team Leader

• Support customers with service queries
• Handle complaints and payment queries
• Book repairs, including boiler repairs
• Manage insurance service calls for partners including John Lewis, Scottish Power, HSBC and Argos
• Handle inbound calls with no sales responsibilities
• Listen, resolve issues, and provide a calm, structured and compliant service experience
• Complete three weeks of initial training
• Work within smaller supportive teams
• Participate in daily huddles and regular 1:1s with the Team Leader and colleagues

• Manage incoming sales enquiries by telephone, email and other communication channels
• Follow up with prospective customers and convert sales opportunities into orders
• Build and maintain relationships with prospective and existing customers
• Identify opportunities to upsell and expand existing customer accounts
• Explain how Nofence’s virtual fencing technology meets farmers’ grazing and livestock management needs
• Maintain accurate customer information, sales activity and opportunities in the CRM system
• Respond to customer enquiries and support requests via telephone, email, ticketing system and other tools
• Provide practical guidance to customers using Nofence systems
• Record support cases and follow issues through to resolution
• Escalate complex or unresolved technical issues to Product and Engineering teams
• Identify recurring customer issues and share feedback for product and service improvements
• Collect and report information on product performance and customer experiences
• Share knowledge and feedback with UK, Ireland and international support teams
• Contribute to Sales and Support process development and organisational projects
• Support agricultural shows, demonstrations and other events, including occasional travel to customer farms
• Report to the UK & Ireland Business and Operations Manager

Sales and Support Specialist

• Build trusted relationships with families navigating complex care journeys
• Conduct consultations to understand families’ needs and provide tailored, holistic support
• Connect families with appropriate care partners through personalised care matching
• Coordinate visits and support families’ decision-making
• Represent Lottie with warmth and expertise, creating exceptional customer experiences
• Share customer insights, family stories, and pain points with product teams
• Support families in complex and emotionally charged situations where self-service is insufficient
• Consider individual needs such as dietary requirements, dementia expertise, and cultural compatibility when finding care solutions
• Identify market gaps and influence product development
• Report directly to Lottie’s Customer Care Lead

Customer Care Advisor

• Support players across tombola’s Danish territory by responding to customer service queries
• Host game chat rooms and create friendly, engaging conversations
• Welcome new players and keep conversations going through quizzes and games
• Provide advice and guidance on games, promotions and site changes
• Help players access further support when needed
• Build knowledge of tombola websites, promotions and games
• Participate in the Daily Task Rota, including verifications, winner processing, escalations, referrals, failed transactions and social media support
• Respond promptly while meeting response times, quality standards and performance expectations
• Respond thoughtfully when players raise concerns or show signs of risk
• Recognise safer gambling triggers and follow processes to provide appropriate support
• Represent social campaigns
• Share ideas to improve the customer experience
• Bring tombola’s values to life in everyday work

Multi-Skilled Customer Service Advisor, Danish Speaking

• Provide expert support to customers and the internal sales team by responding to queries in a timely and accurate manner
• Troubleshoot and resolve issues by gathering technical details, replicating problems, and using internal tools to identify root causes
• Collaborate with cross-functional teams to escalate complex issues, log bugs, and communicate technical solutions to users with varying technical backgrounds
• Provide high-priority support and platform overviews on an ad hoc basis to designated strategic accounts
• Act as a bridge between internal teams and share customer feedback to improve the platform
• Identify resource gaps based on common customer pain points
• Educate users on updates, tools, and best practices tailored to their use cases
• Report key customer service metrics and noteworthy trends to the Team Director

Customer Support jobs in United Kingdom

Customer Service Team Member, Part Time Evenings

Customer Care & Sales Support Assistant

Customer Service Advisor – Midnights Team

Customer Service Advisor

Customer Service Team Leader

Customer Service Advisor

Sales and Support Specialist

Customer Care Advisor

Multi-Skilled Customer Service Advisor, Danish Speaking

Customer Support Specialist