Field Engineer

• Perform on-site and remote commissioning and on-site BlueNote repairs
• Provide third-level technical support for complex and unresolved customer inquiries, including field engineering engagements
• Act as the primary customer contact when required
• Serve as an expert technical resource and mentor for the first- and second-level Home and Business Service team
• Work with R&D to optimize inverter and communications product design, performance, and serviceability
• Assist in developing and delivering advanced Home and Business training content
• Develop and maintain a structured database of technical information, work instructions, and processes
• Create and maintain FAQs and best practices
• Document and ensure compliance with prevailing wage requirements
• Arrange and maintain travel plans and expense compliance through the company travel system
• Conduct case quality audits and provide training to the Service team

Field Service Engineer – Home and Business

• Install, terminate, label, test, and troubleshoot commercial AV systems at customer jobsites
• Read and interpret AV line drawings, signal-flow diagrams, rack elevations, wiring schematics, and construction drawings
• Diagnose system issues and isolate faults involving signal, control, audio, video, cabling, network-connected devices, or installation quality
• Perform light commissioning, including device verification, system functionality checks, basic configuration validation, and punch-list closeout
• Use AV test equipment, hand tools, and power tools safely and correctly
• Coordinate with project managers, programmers, commissioning engineers, field leads, and customer contacts
• Document jobsite conditions, completed work, outstanding issues, and recommended next steps through daily updates and field reports
• Identify scope gaps, drawing conflicts, missing equipment, or site-readiness concerns and escalate them
• Provide technical guidance and support to installers and junior field personnel when assigned

AV Field Engineer

• Install and configure VoIP hardware, including phones, analog gateways, paging systems, and door phones
• Run, terminate, and test structured Ethernet cabling
• Install or reconfigure routers, firewalls, and network peripherals
• Install camera systems
• Troubleshoot networked office equipment such as printers, scanners, DVRs, and cameras
• Train new customers on their products and services
• Document work clearly, including outstanding items
• Manage equipment inventory using inventory management software
• Maintain the company vehicle and follow safety guidelines and company policies
• Serve as the face of SpectrumVoIP at customer sites in the Sacramento area
• Own installations from start to finish and work independently as part of the installation team

Field Service Technician

• Troubleshoot, diagnose, and repair Crown and other makes of lift trucks
• Perform assigned planned maintenance on customer lift trucks
• Maintain a service van and its inventory
• Process paperwork after completing each job

• Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises
• Perform scheduled inspections, cleaning, minor product repairs, and preventive maintenance within an assigned territory
• Inspect products for correct operation and troubleshoot hardware and software failures using diagnostic tools
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Install, move, add, change, and remove hardware and software products
• Refill consumables as directed
• Train customers on the usage and operation of installed hardware and software
• Schedule services, complete required paperwork, and ensure customer satisfaction
• Participate in training, KPI initiatives, and special projects

• Install, debug, and provide technical maintenance for ATMs, retail, and other equipment within an assigned customer and/or product area
• Perform incident handling, preventive maintenance, IMAC/R, and customer training
• Use diagnostic tools to troubleshoot hardware and software failures
• Perform component-level hardware repairs
• Clean and adjust mechanical components
• Configure and install applicable software
• Perform routine checks according to documented procedures
• Refill consumables as directed
• Install, move, add, change, and remove hardware and software products
• Instruct and train customers on usage and operation of installed hardware and software
• Receive incident briefings and orders from dispatch
• Update dispatch on unforeseen issues and provide detailed activity briefings
• Inform customers about status, progress, and outcomes
• Identify technical or process problems and recommend improvements
• Use corporate tools and processes for knowledge sharing and information gathering

• Design, build, and own backend services supporting the full lifecycle of Gridware devices and field assets
• Build GraphQL APIs supporting an offline-first mobile application used by field crews and utility linemen
• Develop reliable data pipelines and integrations for exchanging asset data with utilities
• Design systems and data models representing grid infrastructure, assets, and relationships
• Own systems end to end, from architecture and implementation through deployment, monitoring, and production operation
• Work directly with field crews to understand operational workflows and see software used in the field
• Partner with Field Operations, Product, Data, and other engineering teams to translate real-world workflows into scalable software
• Contribute to architecture and technical decisions as systems and field deployments scale

Senior Software Engineer, Field Software

• Train alongside Field Service Engineers at customer site visits, including installations, preventive maintenance, and repairs
• Assist with troubleshooting technical issues related to flow cytometry instrumentation
• Learn and follow service procedures, technical memos, safety standards, and documentation requirements
• Learn to use Salesforce and prepare Field Service Reports
• Communicate product quality observations or service concerns to appropriate team members
• Work closely with Field Service, Sales, and Field Applications teams
• Support customer satisfaction through professional communication and timely follow-up
• Maintain service parts and inventory organization
• Complete expense reports in a timely manner
• Enter hours into a weekly timesheet
• Develop understanding of flow cytometry systems, including optics, fluidics, electronics, and pneumatics
• Travel to customer sites as required within the assigned region
• Support Southern California customers in Los Angeles, San Diego, and surrounding cities
• Periodically travel to Western Canada and other Western sub-regions as needed

Associate Field Service Engineer – Fixed Term, 12-month assignment

• Handle customer day-to-day calls and communication via email, phone, and, if required, in person
• Provide post-sales process and system support
• Troubleshoot machine issues over the phone or on the customer floor
• Assist in process optimization at customer sites or remotely via phone or email
• Interact with the overseas factory to solve machine issues and discuss new project requirements
• Conduct system demonstrations at the office and process parts with detailed reports
• Develop and optimize applications to accomplish client objectives and user needs
• Act as a technical advisor to Sales and Service groups
• Demonstrate systems and communicate with customers at tradeshows
• Contribute to system manuals and other documentation
• Support the sales team during customer meetings
• Communicate with customers to understand new project requirements
• Prepare system configurations for quoting
• Collect feedback for hardware and software improvements

Field Applications Engineer, Fluid Dispensing

• Perform advanced troubleshooting and repair on assigned equipment
• Perform installation, validation, and maintenance on assigned equipment
• Lead, instruct, and assist less experienced Field Engineers; provide coaching and feedback
• Lead customer communications and serve as escalation point for customer-related concerns, including installations
• Own customer issues from dispatch or identification through resolution
• Communicate HQ and Zone or Area-level initiatives
• Co-lead regular team or modality meetings as required
• Partner with customers and recommend value-added services
• Maintain customer service logs and internal service records; order repair parts and manage cycle times
• Use the GEHC escalation process and collaborate with regional and national support to implement corrective action plans
• Collaborate with teammates and colleagues
• Participate in account communities for key accounts, identify sales leads, support sales opportunities, and promote revenue programs
• Build customer relationships and focus on customer satisfaction
• Monitor competitor information and market trends
• Demonstrate commercial acumen and support assigned account communities
• Collaborate with Commercial Sales teams and region/zone leadership to support business growth
• Assist the Area Service Manager or Director of Service with growth and deployment strategies
• Provide application training to clinical or scientific staff on designated equipment, as needed