General

• Respond to prospect and resident inquiries through email, CRM platforms, and other digital channels.
• Handle incoming inquiries, follow up with prospects, answer initial questions, and schedule virtual, in-person, and self-guided property tours.
• Resolve routine resident questions independently and escalate urgent, sensitive, or property-specific issues.
• Maintain accurate records of inquiries, follow-ups, lead statuses, tour outcomes, and leasing activities.
• Assist with application follow-ups, documentation, conditional approvals, guarantor workflows, and lease preparation.
• Use approved templates and brand guidelines to ensure clear, accurate, grammatically correct communication.
• Assist onsite teams with remote administrative tasks, resident communications, package-delivery inquiries, and team coordination.
• Track key performance metrics, prepare recurring reports, document meetings, and maintain records of decisions and action items.
• Collaborate with property management, marketing, compliance, maintenance, operations, and IT teams.
• Identify opportunities to improve response times, workflows, customer satisfaction, and operational efficiency.

Explore Property Management Specialist at Fresh Prints. Review requirements and application details.

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