General

• Verify all financial terms to ensure adherence to company underwriting guidelines
• Verify all title requirements including vesting, tenancies, and inventory
• Redact personal identifiable information or bank/credit card information
• Identify contracts missing documents or containing incorrect contract information
• Enter audit findings into tracking systems such as Chorus and TSW
• Receive and validate contract packages; notify sites of discrepancies
• Audit contract documents for execution accuracy and compliance with company policies
• Receive and review correspondence such as rescission letters and owner kits
• Receive contract shipments, document contracts in TSW, and run audit reports
• Manage contract workflow and daily disposition status changes
• Prepare contract packages and cancellations for the imaging department
• Provide customer service to field offices and corporate partners to resolve document issues
• Maintain minimum average production levels
• Provide support and vacation coverage for the DSC audit team
• Complete required company training and compliance courses
• Adhere to company standards, policies, and procedures
• Perform other related duties as assigned

Coordinator, Title Services

• Process provider prior authorization requests to support quality clinical outcomes for health plan members
• Coordinate, generate and track correspondence, faxes and authorizations for pre-service, concurrent and post-service reviews
• Interact with facilities, vendors, providers and staff to obtain information and records for prompt review and response
• Provide telephone customer service to members and providers, answer benefit questions, research and resolve issues, and explain products and services
• Determine contract and benefit eligibility
• Initiate and manage clinical referrals
• Verify insurance coverage and obtain authorizations when needed
• Process prior authorization requests received by phone, fax or correspondence
• Forward authorization requests to clinicians for medical review
• Enter referrals and document communications, actions and other data in departmental systems
• Provide authorization for inpatient admission, outpatient certification and prior authorization requests
• Perform assigned UM Coordinator activities and support unit goals during staffing or technology concerns
• Meet or exceed proficiency, productivity and accuracy standards
• Act as liaison between hospitals, physicians, health plans, vendors, patients and referral sources
• Assist with daily management of UM Coordinators as needed
• Provide onboarding training and precept new staff
• Provide guidance and expertise to less experienced UM Coordinators

Utilization Management Coordinator II

• Perform all duties associated with the setup, delivery, and service of Room Service orders according to Loews Hotels standards
• Deliver and set up amenity presentations and provide service for functions in Hospitality Suites
• Check Room Service orders for accuracy and completeness before departing the kitchen
• Obtain proper charge authorization or payment for delivered orders
• Pick up soiled Room Service trays and carts from guestrooms and corridors as needed
• Perform other duties as assigned

Room Service Server

• Maintain timelines and processes during new business and renewal processes
• Conduct exposure analysis and prepare quote specifications
• Analyze and negotiate coverage offers
• Prepare and present coverage proposals
• Communicate with Client Advisors, Account Service Teams, markets, carrier partners, and wholesalers
• Review insurance policies and contracts and recommend improvements
• Prepare property and casualty insurance submissions for new business prospects and renewing accounts
• Prepare insurance specifications, Acord applications, loss summaries, prospect profiles, and exposure schedules
• Analyze Excel spreadsheets containing client exposure and loss data
• Develop financial models for loss-sensitive programs when necessary
• Maintain relationships with insurance companies and wholesalers
• Handle confidential and non-routine information
• Rate policies in carrier systems and comparative rating tools
• Maintain licensing compliance and continuing education
• Attend seminars, company meetings, carrier events, and educational activities
• Perform coverage gap analysis and deliver strategic coverage recommendations
• Work independently and collaboratively on special, ongoing, and nonrecurring projects
• Identify opportunities to engage Risk Resources for specialized expertise
• Partner with Risk Resources to deliver tailored solutions for complex client needs

Placement Specialist, Commercial Lines

• Provide sales, service and loan support to Relationship Managers, Commercial Credit staff, and Sales Leaders managing and supporting Commercial client portfolios
• Assist Relationship Managers with pipeline accuracy, call preparation, Financial Insights, deposit account opening and onboarding, Treasury onboarding, client and prospect contact, CRM data maintenance, scheduling, prospect lists, and calendar assistance
• Support the sales process and portfolio growth by identifying referral opportunities and partnering with Relationship Managers and Integrated Relationship Management partners
• Pull reports and data, participate in meetings, complete follow-up, and communicate within the banker team
• Provide superior client service and ensure timely and accurate resolution of client needs, problems, and requests
• Assist with servicing Commercial loans, deposits, and fee services, including documentation, account opening, report processing, payments, fraud resolution, research, wire processing, and account maintenance
• Assist with portfolio management by ensuring accurate client assignment and account data, monitoring reporting, and escalating issues
• Provide loan support, deliver information to internal loan areas, communicate with clients, assist with loan processes, support regulatory compliance, collect client information, conduct research, and clear documentation exceptions
• Assist with problem loan management and collection activities by reviewing past-due reports, monitoring payment postings, contacting past-due clients, and escalating potential collection issues

Commercial Client Specialist

• Deliver pizza to guest rooms
• Greet guests in a polite professional manner
• Record all aspects of guest orders accurately and enter them into the computer
• Inspect the presentation of all food items to ensure a quality product is delivered as ordered
• Perform other duties as assigned

Pizza Delivery Attendant

• Provide prompt, efficient and professional food and beverage service
• Apply working knowledge of cash handling, inventory and food preparation procedures
• Maintain current knowledge of menu offerings, including ingredients, preparation method, presentation, appearance and preparation time
• Monitor guests, anticipate needs, respond to requests and ensure satisfaction
• Perform other duties as assigned

F&B Coffee Attendant

• Act as a strategic liaison to regional leaders of key veterinary corporate partners
• Execute strategic and tactical plans developed by commercial, marketing, medical, and partner leadership
• Advance partnerships between Zoetis brands and Petcare corporate partners
• Enhance lead management and enrichment in the U.S. region
• Understand corporate practice KPIs, market research, data analysis, metrics, sales objectives, industry trends, sales training content, and customer needs
• Collaborate with Sales Leadership, Account Managers, and Professional Service Veterinarians on marketing and partner programs
• Advocate for corporate partners while championing Zoetis Petcare and driving adoption of Zoetis brands
• Drive regional partner performance across multiple teams
• Make real-time decisions and present and facilitate with large and small audiences
• Lead near-term and long-term strategies for profitable growth
• Build relationships with sales, commercial, medical, veterinary, and customer marketing teams
• Elevate customer programs and communication upstream and downstream
• Drive mutually aligned priorities, projects, and sales
• Travel at least 50% within the region, with potential weekend work, national company meetings, and conferences

Regional Corporate Liaison

• Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or location financial assistance programs
• Assist with application processes to facilitate accurate and appropriate submissions
• Follow up on submitted applications to ensure timely billing or adjustment processing
• Review referred uninsured/under-insured patients for program eligibility opportunities
• Initialize and coordinate application processes
• Communicate with patients to obtain documents required for applications
• Follow submitted applications through determination, update applicable insurance information, and ensure timely billing or adjustment posting
• Document relevant actions and communication steps in assigned patient accounting systems
• Maintain working knowledge of state and federal program requirements and share information with colleagues and supervisors
• Develop and maintain working relationships with county, state, and federal Medicaid caseworker partners
• Collaborate with revenue cycle departments and associates
• Perform other duties as assigned

Public Benefit Specialist

• Act as a strategic liaison to regional leaders of key veterinary corporate partners
• Execute strategic and tactical plans developed by commercial, marketing, medical, and partner C-Suites
• Advance partnerships between Zoetis brands and Petcare corporate partners
• Enhance lead management and enrichment in the respective U.S. region
• Understand corporate practice KPIs, market research, data analysis, metrics, sales objectives, industry trends, sales training content, and customer needs
• Collaborate with Sales Leadership, Account Managers, and Professional Service Veterinarians on marketing and partner programs
• Advocate for corporate partners while championing Zoetis Petcare
• Build relationships with stakeholders and influencers to drive adoption of Zoetis brands
• Drive regional partner performance across multiple teams
• Make real-time decisions and present to large and small audiences
• Lead near-term and long-term strategies for profitable growth
• Build relationships with Area Sales Teams, Commercial Leads, Medical Leads, Professional Service Veterinarians, and Customer Marketing
• Elevate customer programs and communication upstream and downstream
• Drive mutually aligned priorities, projects, and sales