IT Support

• Manage user accounts, devices and access requests
• Handle technical requests through a ticketing system
• Understand user requirements and deliver practical solutions
• Provide training and documentation
• Communicate updates and incidents
• Coordinate and schedule activities
• Design, plan, test, implement and embed technical improvements
• Own, deliver and maintain IT services, procedures and documentation
• Support major projects and complex requests
• Proactively identify service improvements
• Collaborate with the Technical Operations team

IT Specialist

• Ensure the smooth operation of the company's IT infrastructure and support all Chainguardians.
• Manage and troubleshoot various IT systems.
• Provide empathetic, detailed, and prompt technical support to employees.
• Implement and ensure compliance with security practices.
• Collaborate with internal stakeholders across different time zones.
• Prioritize excellent customer service with quick responses and accurate feedback on technical problems.
• Provide on-site support for the London office by maintaining the network, A/V, and IT assets.
• Work with vendors to order, manage, and ship hardware worldwide; serve as the local point of contact for London-based vendors.
• Manage employee onboarding with tools, systems, and hardware in collaboration with HR/Recruiting.
• Handle IT requests through the ticketing system, email, or Slack; assess severity, troubleshoot, resolve, or escalate computer-related problems.
• Provide on-call support, including some holidays.

• Lead, coach, and develop a lean team of IT engineers
• Set priorities, unblock difficult problems, and handle complex or escalated issues hands-on
• Own Okta identity and access management, including lifecycle, integrations, and day-to-day administration
• Manage macOS and Apple devices and endpoint tooling across the business
• Drive adoption of data, automation, and AI across IT operations
• Identify tooling and agents that reduce manual work and improve support
• Set and own IT’s operating rhythm, including support tooling, SLAs, and improvement metrics
• Manage the IT budget and vendor portfolio
• Evaluate spending, negotiate commercial terms, and manage a multi-department SaaS estate
• Implement and maintain baseline security and resilience practices, including CIS Benchmarks, patching, and disaster recovery
• Partner with the wider Security team on security engineering matters
• Translate department needs into IT capabilities and act as the link between IT and the wider business

IT Manager

• Provide walk-up support to end users through the onsite TechBar service
• Troubleshoot and resolve desktop, operating system and application-related incidents
• Provide IT guidance, advice and how-to support to users
• Install, configure and re-install software and applications to resolve incidents and requests
• Complete software-related service requests in line with agreed service levels
• Deploy and configure standard desktop and laptop builds
• Perform image reloads and device rebuilds following hardware or software failure
• Resolve issues requiring physical, hands-on intervention
• Support user onboarding and offboarding activities, including joiners and leavers processes
• Provide mobile device support and troubleshooting
• Maintain accurate records of incidents, requests and resolutions
• Deliver a professional and customer-focused service

IT Technician

• Provide 1st and 2nd line IT support by telephone, email, remotely, and mostly face-to-face
• Assist the migration team with onboarding newly acquired companies into the group Microsoft 365 tenant
• Use ServiceDesk+ to log, monitor, and manage tickets
• Work with users from all global offices to resolve issues, provide updates, and escalate appropriately
• Proactively maintain infrastructure according to industry best practice to prevent failures and improve performance, availability, and resilience
• Build and maintain corporate PCs and laptops and manage inventory spares
• Administer starters and leavers
• Obtain quotes and place procurement orders
• Guide users in following group IT standards, policies, and procedures
• Manage and participate in project initiatives supporting broader IT objectives
• Contribute to and maintain process and procedure documentation
• Travel occasionally in the UK to different sites
• Adhere to consumer duty

IT Engineer

• Provide technical support to IT projects and programmes
• Work with project managers and technical leads to deliver IT solutions
• Contribute across the IT project lifecycle from conception through to in-service
• Deliver hardware/software builds and systems installation and integration
• Build and maintain strong customer relationships
• Deliver outputs and pragmatic solutions, including technical presentations, technical documentation, test plans and reports, user guides, work instructions, and design or process documents
• Undertake tasks with moderate guidance

Associate IT Engineer

• Design, develop and implement solutions to complex business problems
• Collaborate with stakeholders to understand needs and requirements and deliver balanced technology solutions
• Define and maintain Investment Banking target architecture covering capabilities, applications, data, integration and security
• Translate business strategy, regulatory change and technology priorities into actionable roadmaps and design principles
• Provide leadership to Solution Architects and Product Managers
• Work directly with engineering teams on complex design and delivery challenges, including NFRs, integration, resilience and workload placement
• Drive adoption and evolution of standard platforms
• Apply workload placement strategies and cloud capabilities including elasticity, serverless and containerisation
• Incorporate security principles and meet resiliency expectations
• Balance risks and controls to deliver business and technology value
• Support operational teams with fault finding and performance issues
• Assess solution design impact on risk, capacity and cost, including project change and ongoing run costs
• Produce architecture inputs and design artefacts for architecture, privacy, security and records management governance
• Influence CIO-level technology investment and simplification decisions
• Introduce and embed AI, analytics and intelligent automation in enterprise platforms
• Lead architectural maturity, shape standards and uplift capability across the Investment Banking domain
• Manage strategic initiatives, complex projects, resourcing, budgeting and policy creation
• Train, guide and coach less experienced specialists and develop architecture capability across teams
• Engage with regulators and advocacy groups when appropriate
• Act as principal contact for key clients and counterparts and spokesperson for the function

Director – IB Enterprise Architect

• Own corporate IT end to end across identity, devices, SaaS and compliance for 200+ devices in the US, UK, Canada and India
• Build workflows with Python, Bash, APIs, Okta Workflows and AI coding tools to automate recurring IT tasks
• Own the joiner, mover and leaver lifecycle with People Ops via Rippling, Okta and SCIM
• Conduct access reviews and move lifecycle management from tickets to policy-driven automation
• Administer Okta, Google Workspace, Slack and Atlassian
• Configure SSO using SAML/OIDC, SCIM and MFA across applications
• Manage the Mac fleet in Kandji, including enrollment, automated OS patching, encryption baselines and continuous drift detection
• Maintain SaaS inventory and usage programmatically and automatically reclaim unused licenses
• Generate continuous evidence for SOC 2, ISO 27001 and AI governance frameworks
• Maintain runbooks, a knowledge base and an integration registry
• Provide Tier 1/2 support within defined SLAs
• Support Finance and HR with tool access, licensing, renewals and billing
• Automate onboarding and offboarding end to end
• Work closely with InfoSec

• Analyse clients’ business strategies and objectives, identifying critical success factors and areas where IT can contribute
• Evaluate clients’ existing IT infrastructure, including hardware, software, and network components
• Develop and maintain enterprise architecture models representing business processes, data flows, and technology components
• Formulate long-term IT strategies, future investments, initiatives, and technology adoption plans
• Guide and oversee IT projects throughout their lifecycle
• Evaluate emerging technologies and trends and recommend adoption strategies
• Communicate with executives, business units, and IT teams to ensure alignment and buy-in
• Identify and assess IT-related risks, develop mitigation strategies, and ensure compliance with regulations and standards
• Continuously evaluate and enhance IT architectures as business needs evolve
• Work on projects across Critical National Infrastructure, National Security, Defence, and Nuclear sectors

Enterprise Architect

• Lead and manage the organisation's internal IT support function
• Resolve hardware, software, and application issues, including complex escalations
• Serve as the primary point of contact and subject matter expert for Google Workspace
• Implement, manage, and monitor an internal IT ticketing system
• Analyse support trends and continuously improve service delivery
• Directly manage, mentor, and develop the IT Service Desk and Support Manager
• Formalise Joiners, Movers, and Leavers workflows and enforce RBAC, MFA, and immediate offboarding/revocation
• Oversee MDM solutions, disk encryption, OS patch management, and remote wipe capabilities
• Establish and test IT incident response plans, data backups, and SaaS service availability
• Maintain IT asset registers, access logs, and security controls for audit and regulatory readiness
• Advocate for information security within the IT support function
• Manage hardware and software assets throughout their lifecycle
• Audit user seats, eliminate shadow IT, and manage software licenses
• Manage external application providers, vendor relationships, escalations, and SLAs
• Provide technical support for business-wide software and application integration projects
• Identify and implement AI and emerging technologies to streamline processes and improve efficiency