IT Support

• Provide helpdesk and technical support by phone, remote access, or site visits
• Set up and support computers, printers, scanners, phones, and other endpoint equipment
• Set up and support network equipment, wireless, video conferencing, and telecommunications equipment
• Respond to hardware, software, networking, and other IT issues
• Evaluate connectivity issues, equipment, software, and hardware
• Install and configure software and functions according to specifications
• Provide user orientation and guidance for new software and computer equipment
• Maintain records and logs of repairs, fixes, and maintenance schedules
• Monitor IT department tasks and recommend quality improvement initiatives to the IT Operations Manager
• Consult with vendors and clients to integrate and update company technology
• Perform other assigned duties
• Provide on-site IT support in Salina, Kansas; occasional evening or weekend work may be required for special projects

IT Support Specialist

• Serve as the first point of contact for HSD employees requiring technical or business-application assistance
• Provide support through tickets, telephone, email, and other channels
• Troubleshoot and resolve Tier 1 and Tier 2 incidents and service requests
• Document incidents, requests, troubleshooting activities, resolutions, and escalations in the ticketing system
• Triage and route application, infrastructure, data, security, and business-process issues
• Support user accounts, application access, permissions, password resets, and account unlocks
• Provide frontline support for Microsoft Dynamics 365 and other HSD systems
• Assist users during application changes, implementations, migrations, upgrades, and technology transitions
• Create and maintain knowledge articles, standard operating procedures, user guides, FAQs, and technical training materials
• Conduct individual and group end-user training
• Perform other duties supporting departmental operations and business needs

Help Desk Specialist

• Design, build, and maintain internal web applications and tools using C#/Blazor or Python
• Develop and optimize CI/CD pipelines and infrastructure automation using GitLab, Azure DevOps, GitHub, Artifactory, and SonarQube
• Collaborate with cross-functional teams to streamline software delivery, improve code quality, and enhance operational visibility
• Implement secure, maintainable, and scalable solutions supporting developer productivity and enterprise compliance
• Evaluate and adopt modern DevOps and full-stack practices
• Shape scalable, enterprise-grade solutions supporting Shield AI’s engineering workflows, growth, and operational excellence

Staff Systems IT Engineer

• Resolve help desk tickets for login, software, printer, device, and connectivity issues
• Set up computers, workstations, software, and equipment for employees
• Create and disable user accounts, mailboxes, and basic Active Directory access
• Support Microsoft 365, Windows devices, mobile devices, and business applications
• Assist with employee onboarding and offboarding
• Maintain clear ticket notes and IT documentation
• Travel to company locations when an issue cannot be resolved remotely
• Provide remote and on-site technical support for employees across the corporate office, branch offices, and property locations

• Serve as the primary point of contact for employee IT support across a Mac-majority environment
• Provision and troubleshoot hardware, software, and account access
• Administer Google Workspace and support the Microsoft 365 tenant
• Manage onboarding, offboarding, access provisioning/deprovisioning, and license management
• Triage, document, and resolve support requests
• Design and maintain ticketing and workflow processes
• Build and maintain runbooks, SOPs, asset inventory, and onboarding/offboarding checklists
• Perform endpoint management, MFA enforcement, access reviews, and basic security hygiene
• Identify recurring issues and propose process or tooling improvements
• Coordinate with SaaS vendors on account and licensing issues
• Manage hardware procurement, imaging, shipping, returns, and lifecycle tracking
• Maintain and enforce MDM policies using Jamf, Kandji, or similar tools
• Support SSO configuration and troubleshooting for SaaS applications
• Monitor and respond to basic security alerts, escalating as needed
• Conduct access reviews and license audits across the application portfolio
• Assist with compliance documentation and evidence gathering for SOC 2 or similar frameworks
• Track and report support metrics to inform process improvements
• Coordinate device and software patching/update cycles to maintain a security baseline

• Coordinate and complete application projects
• Identify and coordinate improvement opportunities, enhancements, and redesign to accomplish greater efficiency
• Provide advanced-level support and support other analysts as needed
• Perform application implementation through analysis, design, testing, and evaluation
• Collaborate with clinical operations staff and department leaders to identify and prioritize areas of need
• Perform or participate in systems workflow analysis and evaluation to facilitate process re-engineering
• Participate in process design and development for new applications and enhancements to existing systems
• Develop system test plans, create test data, and evaluate results with user departments and others
• Evaluate, test, and present models with design alternatives to meet department workflow requirements
• Promote technology to enhance patient care through education, role modeling, quality improvement, and program development
• Provide operational ITS systems support and troubleshoot applications
• Provide troubleshooting and engage appropriate resources to resolve problems
• Provide consultative services to users and the implementation team regarding workflow impacts

RN Informatics Specialist – IT Training and Informatics

• Support associates with core banking applications, standard software, Windows, MS Office, and related business solutions
• Answer, evaluate, and prioritize assistance requests via telephone, voicemail, email, and Self Service site
• Maintain the ServiceNow ITSM tool by identifying trends and accurately capturing details
• Identify and troubleshoot hardware, software, operating system, mobility, and telecommunication issues
• Install and configure computers and laptops using standard processes and tools
• Participate in a 24x5 global support team and escalate complex problems as needed
• Demonstrate compliance with bank regulations and policies
• Maintain working knowledge of Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other applicable regulations
• Coach, mentor, or train others and teach coursework as a subject matter expert when requested
• Foster Columbia Bank's corporate culture and support its vision to become “Business Bank of Choice”
• Perform other duties as assigned

IT Support Specialist II

• Manage user access, roles, profiles, and permissions while ensuring platform stability and security
• Support and maintain Certinia PSA, ERP, Accounting, and Revenue Management modules
• Configure page layouts, workflows, and approval processes
• Maintain data integrity, perform imports/exports, and conduct routine audits
• Gather stakeholder requirements, design scalable solutions, and optimize workflows for project, financial, and operational needs
• Build and maintain dashboards, reports, and analytics for data-driven decision-making
• Monitor Salesforce and Certinia updates, recommend improvements, and coordinate customizations and integrations
• Provide user support, develop documentation, and deliver training

IT Administrator

• Create and troubleshoot help desk tickets
• Provide in-person, telephone, and remote technical support
• Log help desk requests, generate trouble tickets, record resolution actions and time, and provide status to the Government
• Create, modify, maintain, delete, and troubleshoot Active Directory client accounts and systems
• Troubleshoot and resolve end-user device, application, configuration, operating system, cloud service, software baseline, and email problems
• Maintain and support end-user device operating systems and application software
• Apply configuration changes, service packs, patches, updates, security fixes, and virus definitions to end-user devices
• Troubleshoot Google Workspace and Microsoft Office 365 issues
• Coordinate standard system image configuration changes with the SCCM Image Team
• Install, configure, and maintain authorized client applications and software baselines
• Perform minor hardware repairs and replacements on government-authorized computer systems
• Create and update technical process documentation
• Assist with installing and testing system software or hardware configurations and documenting hardware and software changes
• Use the Enterprise Service Desk system to create, modify, update, and resolve customer support requests
• Assist with technical documentation and change-request configuration
• Assist with MCU content management responsibilities as needed

Help Desk Technician I

• Resolve issues reported through the ticketing system
• Keep the organization’s technology running smoothly
• Gather context, identify patterns, troubleshoot root causes, and use escalation paths effectively
• Recognize risk indicators and handle potential security incidents appropriately and promptly
• Communicate clearly with users and use established team communication tools
• Provide professional, patient, and courteous assistance to frustrated or stressed users
• Manage projects and tickets, including multi-step or multi-day tasks
• Follow up on tasks, tickets, and user issues through completion
• Maintain clear, accurate, and consistent documentation
• Meet ticket-resolution targets and maintain a high first-call resolution rate where appropriate
• Respond to support requests quickly, ideally within one hour during regular business hours
• Collaborate with the Help Desk team and keep team members and management informed
• Follow Help Desk procedures and company policies
• Identify process improvements, knowledge gaps, and opportunities to enhance skills

IT Support jobs in United States

IT Support Specialist

Help Desk Specialist

Staff Systems IT Engineer

IT Support Specialist

IT Support Specialist

RN Informatics Specialist – IT Training and Informatics

IT Support Specialist II

IT Administrator

Help Desk Technician I

Help Desk Analyst