Implementation Specialist

• Own end-to-end delivery of large and enterprise implementations, often multi-site or multi-specialty, from contract signature through go-live and transition to Support
• Plan scope, timeline and resources, and actively manage risks, dependencies and escalations
• Serve as the primary technical point of contact for client project teams and their IT staff
• Lead discovery sessions to document scheduling, registration and eligibility verification workflows
• Map current-state processes to the Clearwave platform and design future-state solutions
• Define, document and secure client sign-off on business and technical requirements
• Build and review complex configurations, SQL, data mappings and integration logic
• Partner with client IT teams, PM System and EHR vendors on interfaces and data exchange
• Own testing strategy, including test plans, UAT and data validation, and lead go-live readiness
• Act as escalation point for difficult technical issues during implementation and hypercare
• Build trusted relationships with client stakeholders from front-desk leads to executives
• Communicate status, risks and trade-offs to clients, Clearwave leadership and Customer Success
• Own client satisfaction through implementation and handoff of a stable, well-documented client to Support and Customer Success
• Mentor and train Implementation Engineers through configuration reviews, pairing and onboarding
• Lead team initiatives and improve implementation methodology, tooling, templates and playbooks
• Bring field insight to Product and Engineering to shape the roadmap and reduce future implementation effort
• Maintain reusable project deliverables and documentation
• Contribute to company initiatives

Senior Implementation Engineer

• Lead NetSuite ERP implementations for Manufacturing and Distribution clients from discovery through post-go-live support
• Manage project scope, timelines, budgets, and deliverables
• Gather and document business requirements
• Facilitate requirements workshops, solution design discussions, and user acceptance testing
• Configure financial modules including General Ledger, AP, AR, Revenue Recognition, and multi-entity consolidations
• Implement Procurement, Order Management, Inventory, Demand Planning, and Manufacturing modules
• Support bill of materials, work orders, production planning, and shop floor operations
• Configure workflows and reporting using SuiteFlow and SuiteAnalytics
• Collaborate with technical teams on integrations with WMS, ecommerce, logistics, and supply chain systems
• Improve operational efficiency through process optimization and automation
• Mentor consultants and analysts
• Ensure transition to post-implementation support or managed services teams
• Support pre-sales activities including solution design, scoping, and proposal development
• Contribute to practice methodologies, accelerators, and delivery best practices
• Build client relationships and ensure successful consulting engagement delivery

NetSuite Implementation Manager

• Prepare, equip, and support the division in meeting assigned metrics
• Recruit, onboard, integrate, and retain Financial Advisors and their teams, if applicable, over $1M
• Design and implement best practices for business changes, products, and transformations
• Apply project management methodology to facilitate complex implementations
• Establish timelines and track ongoing projects to ensure successful delivery
• Review knowledge transfer, data mapping, and account movement while guiding strategic initiatives impacting multiple systems
• Identify and provide effective training methods
• Participate in process improvement and product development or enhancement activities
• Present recommendations for resolving data, logistics, and project support issues
• Develop experience in risk and compliance requirements while exercising independent judgment
• Collaborate and consult with peers, management, technology, and compliance

Change Implementation Consultant

• Lead execution of onboarding for new employers to prepare them for open enrollment and ongoing administration
• Serve as the subject matter expert for new employers and/or brokers during onboarding
• Assess employer needs with Gravie Sales Representatives, employers, and/or brokers
• Customize project plans for each new employer
• Gather and coordinate internal Gravie teams to prepare for new employers and members
• Educate employers and/or brokers on Gravie's ICHRA processes and procedures
• Collaborate with Product, Gravie Care, Marketing, Finance, Compliance, Sales, and Account Management teams
• Serve as project manager for interdepartmental initiatives
• Ensure clear communication, collaboration, smooth sales-to-account-management transitions, and delivery of company objectives

Temporary ICHRA Implementation Manager

• Lead end-to-end delivery of Lending and Deposit product implementations from post-sale kickoff through go-live
• Manage two to three concurrent Partner projects, averaging four months from kickoff through go-live
• Drive decisions, escalations, and accountability across internal and Partner teams
• Maintain project plans, risk logs, and status reporting for internal leadership and Partner stakeholders
• Serve as primary point of contact for Partner executives, product owners, compliance leads, and technical resources
• Lead discovery, requirements workshops, configuration reviews, and go-live readiness checkpoints
• Communicate progress, risks, and tradeoffs to business and technical audiences
• Learn each Partner's technology stack, including core banking, loan origination, digital banking, credit bureaus, and identity and fraud vendors
• Coordinate integrations with Strategic Partners and third-party providers, managing dependencies, credentials, and testing windows
• Own handoffs from Sales into delivery and from delivery into post-launch support
• Surface Partner feedback to Product and Engineering to influence roadmap priorities
• Contribute to playbooks, templates, and process improvements that strengthen Operations

Senior Implementation Manager – Fintech

• Own the clinical and operational implementation of Beacon's diagnostic solutions for assigned customers from contract pre-signature through sustained daily use
• Deliver demos, build implementation plans, run clinical education and training, support go-lives, and coach accounts through post-launch adoption
• Own end-to-end implementation execution, including kickoff, project planning, milestone tracking, risk identification, stabilization, and transition to steady-state support
• Provide virtual and on-site clinical support throughout implementation
• Design implementation plans covering clinical workflows, staffing, order and result routing, patient communication, and administrative processes
• Coordinate resources across Customer Success, Clinical, Technical Services, Support, and Product
• Deliver audience-specific training and demos and maintain reusable training materials, guides, and competency checklists
• Track adoption outcomes, utilization, ordering patterns, turnaround, and workflow adherence; deliver refresher training as needed
• Diagnose causes of low or inconsistent usage and drive corrective action
• Partner with clinical and operational leaders to redesign workflows and connect usage data to customer goals
• Serve as the clinical operational point of contact through pre-sale, implementation, and early adoption
• Act as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing
• Partner with Regional Sales Managers on handoffs, QBRs, renewal or expansion discussions, and adoption risk identification
• Provide Product with implementation feedback, identify friction points, propose scalable solutions, and support go-to-market readiness
• Mentor and coach peers and newer specialists and build team templates and playbooks
• Plan multi-quarter priorities for the clinical implementation function and represent it in cross-team planning
• Initiate improvement projects addressing process, tooling, or enablement gaps
• Adhere to regulatory, compliance, quality, and privacy standards for medical devices and SaMD, including HIPAA; support audits and documentation

Senior Clinical Implementation Manager

• Own end-to-end clinical and operational implementation execution for assigned customers, including kickoff, project planning, milestone tracking, risk identification, stabilization, and transition to steady-state support
• Provide virtual and on-site clinical support from pre-planning and education through go-live and post-launch troubleshooting
• Build implementation plans covering clinical workflow design, staffing models, order and result routing, patient communication, and administrative processes
• Coordinate resources across Customer Success, Clinical, Technical Services, Support, and Product
• Deliver tailored demos, clinical education, and training to physicians, advanced practice providers, sleep technologists, medical assistants, schedulers, and administrative staff
• Maintain reusable training materials, quick-reference guides, and competency checklists
• Track utilization, ordering patterns, turnaround, and workflow adherence; deliver refresher training as needed
• Diagnose root causes of low or inconsistent usage and drive corrective action
• Partner with clinical and operational leaders to redesign workflows and embed Beacon solutions in daily practice
• Serve as the clinical operational point of contact through pre-sale, implementation, and early adoption
• Act as the clinical subject matter expert on sleep testing workflows and home sleep apnea testing
• Exercise independent judgment on implementation methods, sequencing, adoption measurement, and account stabilization
• Partner with Regional Sales Managers on handoffs, QBRs, renewals, and expansion discussions
• Provide Product with structured implementation feedback and support go-to-market readiness
• Mentor and coach peers and newer specialists; build templates and playbooks
• Plan multi-quarter priorities for the clinical implementation function and represent it in cross-team planning
• Initiate improvement projects addressing process, tooling, or enablement gaps
• Adhere to regulatory, compliance, quality, privacy, HIPAA, and SaMD standards; support audits and documentation

Senior Clinical Implementation Manager – East

• Demonstrate mastery of Solutions connectivity implementation to ensure effective customer and account onboarding
• Mentor Implementation Manager, Connectivity and Senior Implementation Manager, Connectivity employees
• Provide peer and cross-functional instruction on systems and ordering tools
• Supply knowledge and feedback on ordering processes for improvement, development, and enhancements Business Validation Testing
• Serve as Strategic Initiative CSI Lead for programs including Private APN, Ready to Deploy, SuperBroadband, and Edge Control
• Step in for the team's Senior Manager during their absence
• Conduct white-glove technical onboarding sessions with customers
• Assist or facilitate Connectivity Consultation with T-Mobile Fix Teams
• Serve as CSI Lead for Control Center accounts/customers and respond to requests such as SIM fulfillment and billing
• Supply complex customer business and technical requirements
• Recommend solutions and develop custom implementation plans
• Assist with platform demo sessions with sales teams and customers
• Engage with Sales on highly complex opportunities
• Maintain Subject Matter Expert-level knowledge on supported products
• Participate in team Circle Ups, Deep Dives, and trainings
• Serve as IoT Sector Lead
• Partner with Product and Engineering teams on development initiatives
• Drive requirements and customer/vendor feedback for enhancements
• Provide project management
• Mentor Spec, Associate, and IE positions
• Develop training

Principal Implementation Manager, Connectivity

• Train customers to transition from old to new ways of thinking
• Consult with customers to understand their business and recommend software best practices
• Handle customer support calls during the Engagement process
• Train customers and staff online and in person
• Manage detailed data migrations
• Nurture customer relationships and build trust
• Create and update role and department best practices
• Operate across department boundaries
• Increase knowledge of the software and pest-control industry
• Collaborate with other departments to help customers succeed
• Manage customer account implementation from sign-on through transition to a Customer Account Manager
• Provide onboarding, support, training, and guidance in adopting Brio, a SaaS ERP for pest control companies
• Help customers become experts on the product and use all features fully
• Potentially travel and work over 40 hours when necessary

Implementation Manager

• Oversee HealthDyne client implementations and related change management
• Coordinate internal operational functions for prescription benefit management, mail order, and specialty pharmacy services
• Lead successful onboarding of large, complex clients with unique service requirements
• Serve as primary implementation operations contact for strategic partners
• Support Sales and attend finalist meetings
• Manage key strategic client and partner implementations and strategic initiatives
• Apply project management expertise and HealthDyne operational processes to facilitate successful implementations
• Provide Sales and Client Service support through direct customer contact
• Execute projects in compliance with contractual requirements
• Create and maintain detailed project plans, facilitate requirements-gathering sessions and status meetings, and report project health
• Facilitate interdepartmental communication across Finance, IT, Mail Pharmacy Operations, Specialty Pharmacy Operations, Hub Services, and other departments
• Lead development and documentation of Standard Implementation Procedures
• Report critical path items, opportunities, and overall customer standing to the HealthDyne leadership team
• Deliver appropriately positioned information to various client types
• Execute post-implementation improvement initiatives and develop processes to mitigate future implementation risks
• Travel occasionally as required