Inside Sales

• Handle leads generated, preferably by phone and through other communication channels, to address student inquiries and complete sales
• Comply with legal requirements and internal policies, actively participate in training sessions, and report potential challenges
• Protect the confidentiality of information in accordance with Afya’s Code of Ethics and Brazil’s General Data Protection Law (LGPD)
• Engage and negotiate with prospective customers in a personalized manner by understanding their profiles, pain points, and needs
• Tailor Medcel services and products to customer needs, with a focus on conversion, satisfaction, and achievement of departmental targets
• Update the Afya system with information about customer expectations and experiences, contributing to continuous improvement
• Ensure a prompt and accurate response to interested customers
• Record emails, calls, and other activities in the CRM system
• Follow up on opportunities and contacts using Salesforce tasks and WhatsApp Business tools

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