Learning and Development

• Design, develop, and deliver compliant learning solutions for a field sales organization
• Represent Training & Development and Brand Strategy in training programs and solutions
• Build relationships and credibility with key stakeholders at various levels
• Apply performance coaching, strategy alignment, and training fundamentals to enhance participant learning
• Leverage existing Learning & Development platforms and content within Franchise/Brand training products
• Provide candid verbal and written feedback to training participants, including performance improvement plans
• Coach National Field Trainers across the organization
• Adapt coaching and training techniques to individual skill levels
• Develop Guest Trainers and Rotational Trainers through meaningful class roles and one-to-one coaching
• Integrate training activities into brand team business plans
• Lead cross-functional initiatives and special projects
• Serve as a product and disease-state expert and expert in customer and business skills
• Assist with onboarding, development, and mentorship of other National Field Trainers
• Execute with little guidance from senior leadership

Training Manager, Spasticity & Movement Disorders

• Own the implementation and launch of a new Learning Management System, including architecture, content taxonomy, user roles, reporting, rollout, and post-launch adoption
• Develop scalable onboarding and ongoing training programs for retail associates and store management
• Create product knowledge, selling skills, brand story, and operational standards curricula
• Design bite-sized retail microlearning, including 2–5 minute videos, job aids, and in-the-moment quizzes
• Design and deliver corporate learning, management development, and leadership progression programs
• Create, curate, maintain, and refresh e-learning, instructor-led training, job aids, video content, and assessments
• Own required compliance training, maintain LMS completion records, and report to HR and Legal stakeholders
• Establish KPIs and reporting cadences to measure training effectiveness, engagement, and business impact
• Conduct learning needs assessments with Retail Operations, Merchandising, HR, and Marketing
• Translate business priorities and performance gaps into timely, on-budget learning solutions
• Report to the Director, Human Resources

Manager, Learning & Development

• Complete a 12-month Talent Development Program in the Cement division
• Rotate through Cement Manufacturing, Process Improvements, Quality and Reliability, Equipment Maintenance, Production Process, and Data Management
• Receive training in safety protocols and help ensure safety standards are met or exceeded
• Contribute to real projects through structured rotational learning
• Develop technical, transferable, and leadership skills through hands-on work, training, and mentorship
• Build relationships and network with peers, mentors, and company leaders
• Collaborate and network across Cemex business lines, including Aggregates, Cement, Ready-Mix/Concrete, and Supply Chain
• Contribute innovative ideas and continuous-improvement initiatives in Cement operations
• Work in office and field environments, including outdoor industrial operations settings

Professional Talent Development Engineer – Cement

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating, and resolving claims
• Develop knowledge of claim facts, damage estimation, applicable coverage, and customer support
• Observe Claim Professionals through desk work and ride-alongs with experienced employees
• Work with a designated manager/mentor on core claims assignments
• Develop customer service, analytical, and problem-solving skills
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Internship – CPDP Intern

• Bring story, purpose, vision, and business context into technical learning experiences
• Conduct learning needs analyses to identify performance gaps, learner needs, business requirements, and appropriate solutions
• Design and develop learner-centered solutions across eLearning, self-paced learning, digital adoption, instructor-led training, virtual training, and performance support
• Apply instructional design methodologies and adult learning principles
• Partner with SMEs, stakeholders, product teams, trainers, and cross-functional partners
• Translate complex processes, systems, and technical concepts into clear learning experiences
• Develop learning objectives, course outlines, storyboards, facilitator guides, participant materials, activities, assessments, knowledge checks, and supporting resources
• Design scenarios, simulations, practice opportunities, and knowledge checks
• Assist with digital learning and in-app performance support using platforms such as Whatfix
• Build presentations, eLearning courses, job aids, infographics, videos, and other instructional assets
• Manage instructional design projects from intake through implementation, including discovery, design, development, review, revisions, QA, and deployment
• Conduct quality assurance and learning reviews
• Analyze learner feedback, engagement data, assessment results, and performance insights
• Maintain and update learning solutions as systems, processes, products, and business needs evolve
• Leverage AI tools to improve instructional design and content development efficiency, scalability, and quality

Instructional Designer

• Design and develop digital learning content using Synthesia, Articulate Rise 360, and other e-learning platforms.
• Create onboarding modules, role-based curricula, microlearning assets, and refresher training.
• Apply adult learning principles to create clear, engaging, and actionable content.
• Translate clinical, quality, and operational standards into learner-friendly content and step-by-step guidance.
• Partner with subject matter experts to gather inputs and ensure accuracy and relevance.
• Maintain consistent structure, tone, and visual standards across learning materials.
• Update learning content for changes in policies, workflows, clinical standards, or regulatory requirements.
• Support version control, documentation, and organization within learning systems.
• Incorporate learner feedback and performance data to improve learning effectiveness.
• Produce video-based learning assets and incorporate visuals, scenarios, and examples.
• Support basic graphic design and layout needs.
• Collaborate with Quality, Operations, Sales, People, and Corporate teams on training initiatives and program launches.
• Support pilots, rollouts, and updates by ensuring content is completed accurately and on time.
• Contribute to the evolution of TheKey’s learning standards and content library.
• Manage Learning Management Platform assignments to ensure compliance with state training requirements, systems administration, and training support.

Learning Content, Digital Training Specialist

• Complete structured onboarding to Travelers systems and protocols
• Gain exposure to Personal and Business Insurance claims of basic to moderate complexity
• Learn strategies for investigating, negotiating, and resolving claims
• Determine what happened, estimate damage, determine applicable coverages, and help customers through the claims process
• Observe Claim Professionals through desk work and ride-alongs with experienced employees
• Work with a designated manager/mentor through core assignments
• Develop customer service, analytical, and problem-solving skills
• Complete challenging and meaningful project work
• Perform other duties as assigned

Claim Professional Development Program Internship, CPDP Intern

• Support administration and operation of a Homeless Management Information System for a large Continuum of Care
• Serve in a senior leadership role on the HMIS system administration team
• Oversee personnel and activities related to HMIS training development, delivery, capacity building, and professional development
• Ensure training for approximately 8,000 HMIS end users meets U.S. Department of Housing and Urban Development and CoC compliance requirements
• Design, develop, and deliver in-person and virtual learning experiences for HMIS end users
• Liaise with CoC HMIS and data leadership, HMIS vendor, technical support teams, and internal and external partners
• Participate in meetings with the HMIS vendor regarding features, functionality, and UI/UX changes
• Track end-user compliance with training requirements and deliver remedial training for corrective action plans
• Maintain expert knowledge of HUD and CoC HMIS requirements concerning data standards, reporting, privacy, security, policies, and procedures
• Provide training and knowledge-transfer opportunities through professional facilitation and presentation
• Develop quality assurance and control mechanisms for accurate and accessible training content
• Collaborate with program, policy, and technical teams to align training with policy priorities, requirements, and person-centered and trauma-aware practices
• Use feedback from technical support teams, help desk, and ticketing protocols to address high-impact training needs
• Apply adult learning principles and instructional design methods to maximize engagement and knowledge retention
• Establish training efficacy metrics and improve content and delivery through continuous quality improvement
• Maintain contracts for in-person training laboratories and virtual training platforms
• Supervise approximately five HMIS trainers and support their professional development

Manager of Training and Instructional Design

• Lead multiple concurrent compliance, operational excellence, and process improvement initiatives across Gas Operations
• Develop and manage project charters, business cases, schedules, budgets, milestone plans, risk registers, communication plans, and status reports
• Establish project governance structures and facilitate leadership reviews, steering committee meetings, and executive updates
• Coordinate activities across business, IT, compliance, safety, training, and operational teams
• Monitor project performance and ensure delivery within scope, schedule, budget, and quality expectations
• Manage project dependencies, risks, assumptions, issues, and decisions, escalating concerns appropriately
• Develop and execute change management strategies for operational, process, technology, and compliance initiatives
• Conduct stakeholder analyses, change impact assessments, and organizational readiness evaluations
• Create and implement communication, engagement, training, and sustainment plans
• Support Management of Change processes, governance practices, cross-functional reviews, and implementation planning
• Track, prioritize, and resolve audit findings; develop remediation plans and monitor corrective actions through closure
• Facilitate process mapping, root cause analysis, future-state design, and continuous improvement workshops
• Apply Lean, Six Sigma, Continuous Improvement, and problem-solving methodologies
• Develop and maintain standardized operating procedures, process documentation, workflows, and work instructions
• Maintain project controls, governance documentation, decision logs, and issue management processes
• Assess project, operational, compliance, and adoption risks and develop mitigation strategies
• Build partnerships across Gas Distribution, Gas Transmission, Compliance, Safety, Training, IT, PMO, and leadership teams
• Facilitate workshops, stakeholder alignment meetings, consensus-building, and executive presentations

Senior Project Manager – Organizational Change Management, Compliance, Continuous Improvement

• Analyze current needs, design, develop, implement, and evaluate fundamental or baseline Government Programs and Services (GPS) training programs
• Determine instructional goals and objectives with the Training Manager and analyze target audience knowledge, skills, gaps, learning objectives, and outcomes
• Develop instructional, visual, and technical design strategies; create storyboards, user interfaces, user experiences, prototypes, and visual or graphic designs
• Research course subject matter by interviewing subject matter experts and consulting management, industry experts, and source materials
• Develop interactive training materials, presentations, instructor and participant guides, classroom activities, practice exercises, and handouts
• Determine and implement training delivery processes, including facilitator training, Train the Trainer sessions, and direct learner training
• Create course curricula, learning objectives, delivery methods, and testing procedures
• Deliver training through e-learning, instructor-led classroom sessions, individual meetings, and departmental meetings
• Create user guides, job aids, quizzes, audio, video, role plays, games, simulations, exercises, and activities
• Produce materials educating internal departments about Medicaid and federal Medicaid program requirements
• Promote knowledge sharing and access to documentation through Confluence, LMS, and the intranet
• Develop and deliver new-hire and continuing-education training for Medicaid Operations staff; monitor progress, track milestones, and provide assessments
• Maintain current instructional design knowledge and proficiency through self-development, standards review, seminars, and courses
• Lead subject matter experts, including Program Managers, Leads, and Supervisors, in developing course content
• Apply instructional design theories and multimedia tools to build training and technical manuals for clients using MedImpact and vendor systems
• Monitor federal Medicaid resources, policy updates, State Directors Letters, NPRs, and listservs; notify the Training Manager of changes affecting MedImpact
• Provide internal and external client support, including responding to needs, soliciting feedback, meeting commitments, and facilitating collaboration
• No supervisory responsibilities
• Work with internal clients, colleagues, clients, and vendors to coordinate work and support effective decisions