Learning and Development

• Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software
• Primarily conduct virtual training sessions to guide customers through the software implementation process
• Provide onsite training for new software installations in person
• Develop a thorough understanding of PBS software and related training processes
• Gain proficiency in data entry and key operational tasks
• Independently manage and deliver assigned training sessions within the primary silo
• Become an install resource without assistance
• Prioritize tasks independently and demonstrate accountability
• Handle assigned DTO Cornerstone tickets in a timely manner
• Navigate and demonstrate the PBS DMS system while providing excellent customer service
• Respond promptly to internal and external training requests
• Write tickets for issues and escalate them to corresponding teams
• Stay current with evolving process documentation
• Share knowledge across silos and contribute to team learning and development
• Expand product knowledge and participate in cross-training opportunities
• Support a collaborative and positive team environment
• Perform other assigned duties and responsibilities

Automotive Fixed Ops Specialist – Training and Implementation

• Manage the daily operations and profitability of the cannabis retail establishment according to set goals and business objectives
• Greet and assist customers and model exemplary conduct for staff
• Address customer complaints professionally and ensure positive resolutions
• Ensure compliance with health, safety, and security regulations
• Manage inventory, conduct scheduled inventories, and provide inventory reports
• Increase sales, expand markets, and promote the business to meet goals
• Check deliveries and packing slips, verify invoices, and track expenditures
• Maintain neat merchandise presentation and correct pricing
• Manage product pricing through seasonal changes
• Authorize customer refunds and make purchasing decisions involving volume discounts
• Provide sales, staff, and productivity reports to management
• Hold staff accountable for cash box deficits
• Balance sales, record receipts, track daily revenue, make bank deposits, and reconcile bank statements
• Record Visa and debit accounts
• Supervise staff and coordinate productive operations
• Coordinate with HR on new hires, performance management, and terminations
• Approve timesheets and enter schedules at least two weeks ahead in Dayforce
• Respond to store emergencies and manage the alarm system and codes
• Perform other duties as assigned

Retail Store Manager – Training

• Design, develop, and maintain learning solutions for enterprise-wide programs, compliance education, onboarding resources, and role-based development initiatives
• Partner with subject matter experts and stakeholders to translate complex business and technical information into learner-centred learning experiences and performance support resources
• Create and maintain e-learning modules, facilitator guides, learner resources, job aids, videos, graphics, presentations, and performance support tools
• Design and develop business-based case studies grounded in real organizational situations, challenges, or decisions
• Apply instructional design standards, templates, accessibility requirements, and development practices
• Create reusable assets, case studies, tools, frameworks, and templates across programs and business areas
• Facilitate instructor-led, virtual, and blended learning sessions and support train-the-trainer activities
• Leverage emerging technologies and AI-enabled tools to improve learning design efficiency and learner experience
• Build relationships with business leaders, HR partners, and subject matter experts across the enterprise
• Contribute to needs analysis and clarify capability and performance gaps
• Recommend content, format, and delivery approaches for learning solutions and curricula
• Define learning objectives and evaluation measures
• Develop assessments and feedback methods
• Review learner feedback, assessment results, and evidence to identify improvement opportunities
• Implement updates based on findings, stakeholder input, and evolving business needs
• Partner with Learning Operations to support launch, administration, tracking, and reporting of learning solutions
• Stay current on learning design, digital learning, AI, and emerging technology trends

Enterprise Learning Specialist

• Provide strategic leadership in planning and coordinating annual training and exercise activities for internal and external partners
• Coordinate internal and external training, exercise, and professional development initiatives
• Build and maintain relationships with internal branches, municipal partners, provincial and federal agencies, community organizations, training providers, and stakeholders
• Coordinate training, exercise, and event planning, including timelines, roles, responsibilities, deliverables, logistics, communications, and approvals
• Plan and coordinate DEM events, including agendas, logistics, materials, participant information, facilitation supports, and follow-up
• Arrange venues, registration, accessibility requirements, materials, equipment, technology, and participant coordination
• Identify risks, barriers, dependencies, and resource constraints and support mitigation strategies
• Source and coordinate instructors, venues, materials, tools, external courses, training providers, and other resources
• Coordinate funding requirements, training grants, procurement needs, and resource requests
• Maintain and publish annual public training, exercise, and event calendars
• Coordinate technology readiness, including virtual platforms, registration tools, presentation equipment, collaboration tools, and learning management system access
• Develop and implement programs and associated policies and procedures
• Manage relationships with internal clients and stakeholders, including senior management
• Support responsible management of human and financial resources, monitor expenditures, and follow procurement requirements

Manager, Training and Exercising Coordination

• Develop and manage the site training plan and budget to support organizational priorities and annual training targets
• Conduct training needs analyses, primarily for hourly employees, and translate identified needs into effective learning solutions
• Create clear training materials, technical documentation, and business communications, and deliver in-house training activities
• Manage training events and programs from planning through delivery, evaluation, follow-up, and continuous improvement
• Manage the on-the-job training program and coach factory trainers to strengthen training quality and performance
• Support internal recruitment and job postings in line with the collective agreement, including internal moves and related training processes
• Track training completion and other training statistics using Excel, Access, or similar tools, and maintain accurate training records
• Maintain and update factory standard operating procedures and relevant intranet content
• Coordinate with approved vendors and consultants, using cost-effective training approaches while maintaining quality
• Support internal audits and site compliance activities related to Quality, Food Safety, Environment, and Health and Safety standards
• Participate in applicable site committees and responsibilities, including NEMS, Food Safety, Document Control, and the Joint Health and Safety Committee
• Work independently in a fast-paced factory environment and adjust priorities as operational needs change

Training Coordinator

• Implement the Training and Education work plan and training objectives supporting the organization’s mandate and strategic priorities
• Lead coordination of training initiatives, assigned training projects, stakeholder engagement, and continuous improvement of training deliverables
• Provide leadership to the Training & Education team and align work with the organization’s mission, values, and priorities
• Lead training and education staff and oversee related functions, systems, administration, and employee relations
• Develop Training & Education programs, including Train the Trainer and Community of Practice programs
• Oversee curriculum review and updates based on stakeholder evaluation
• Incorporate Indigenous Knowledge into training methodology, delivery, curriculum, and knowledge-exchange resources
• Monitor emerging training needs among the First Nations community workforce
• Collaborate with colleagues, partners, and stakeholders on comprehensive mental wellness training programs
• Participate in knowledge translation and support dialogue on Indigenous mental wellness and health research, action, and policy
• Develop and oversee training plans, objectives, deliverables, activities, resources, timelines, responsibilities, and budgets
• Monitor training and education work plans from initiation through completion
• Analyze training requirements to prepare budgets and justify resources
• Develop standard operating procedures for training resources and delivery
• Oversee development of curricula, reference libraries, certification and evaluation procedures, multimedia aids, and educational materials
• Ensure team members have the information, resources, and support needed to complete assignments
• Maintain administrative structures, reporting systems, records management, and service delivery processes
• Monitor digital tools, data systems, and reporting technologies
• Guide the training team and promote accountability for training goals and objectives
• Coordinate meetings with staff, partners, stakeholders, subject-matter experts, Knowledge Keepers, and other participants
• Build respectful, trust-based relationships with First Nations communities, Knowledge Keepers, governments, organizations, partners, and stakeholders
• Support identification of funding opportunities related to training, knowledge exchange, and organizational priorities

Training Manager

• Design, develop, and maintain engaging and effective learning programs that drive performance and business outcomes
• Lead end-to-end instructional design for complex, high-impact learning programs from needs analysis through evaluation
• Design learning ecosystems using social, experiential, and digital reinforcement aligned with the 70/20/10 model
• Apply Action Mapping and performance consulting techniques to drive measurable behavior change
• Partner with subject matter experts, project managers, frontline leaders, and cross-functional stakeholders
• Translate business goals into learning strategies, surface performance gaps, and articulate instructional tradeoffs
• Develop assessments and evaluation plans, analyzing outcomes across Kirkpatrick Levels 1–3
• Contribute to content governance, peer review, instructional design standards, and maintenance of existing learning programs
• Use Claude/OpenAI and other AI tools to create and iterate asynchronous learning content
• Create basic multimedia assets, including screen recordings, short-form video, and AI-assisted voiceover content

Instructional Design Specialist

• Consult on, analyze, develop, implement, and evaluate training needs
• Build front-line branch capability for engaging digitally with clients
• Research, recommend, design, and develop integrated training solutions for client-facing technology initiatives
• Act as a subject matter expert after client-facing technology releases
• Identify and close training gaps and assist branch users with technical challenges
• Work with Managing Directors, Regional Directors, Branch Administrators, Investment Advisors, and business partners
• Liaise between head office and the branch network
• Collaborate with Wood Gundy Technology, Product, Practice Management, Marketing, and Training & Development teams
• Conduct learning needs analyses and needs assessments
• Define measurable performance and training objectives
• Identify training tools and methodologies, including e-learning, multimedia, workshops, knowledge objects, paper-based, and blended solutions
• Repurpose existing learning and development content and design new content
• Design and develop comprehensive training solutions
• Create detailed storyboards with content highlights, key concepts, and graphic/media ideas
• Facilitate training sessions at national, regional, or branch level
• Participate in post-implementation reviews and apply lessons learned
• Build relationships with business partners, project stakeholders, and subject matter experts
• Provide project updates and coordinate production, translation, and handoffs
• Ensure high-quality training deliverables are completed within agreed parameters

Business Training Consultant

• Deliver expert training and support to new and existing customers in the Accounting module of PBS Dealer Management Software
• Conduct primarily virtual training sessions in English and French to guide customers through software implementation
• Provide onsite training for new software installations
• Navigate and demonstrate the PBS DMS system while maintaining positive, solutions-focused customer relationships
• Independently manage and deliver assigned training sessions within the primary silo
• Become an independent installation resource
• Develop a thorough understanding of PBS software and related training processes
• Respond promptly to internal and external training requests
• Perform data entry and other key operational tasks
• Maintain current knowledge of evolving departmental process documentation
• Share knowledge across silos and contribute to team learning and development
• Expand product knowledge and participate in cross-training opportunities
• Support a collaborative and positive team environment
• Perform other assigned duties and responsibilities

Bilingual Automotive Accounting Specialist – Training and Implementation

• Deliver expert training and support to new and existing customers in the Sales module of PBS Dealer Management Software
• Conduct primarily virtual training sessions in English and French
• Guide customers through the software implementation process
• Provide onsite training for new software installations
• Navigate and demonstrate the PBS DMS system while delivering excellent customer service
• Independently manage and deliver assigned training sessions
• Become an independent installation resource
• Develop thorough knowledge of PBS software and training processes
• Respond promptly to internal and external training requests
• Perform data entry and related operational tasks
• Maintain current knowledge of evolving departmental process documentation
• Share knowledge across silos and contribute to team learning and development
• Expand product knowledge and participate in cross-training
• Support a collaborative and positive team environment
• Perform other assigned duties and responsibilities

Learning and Development jobs in Canada