Network Engineer

• Own the full lifecycle of complex network and firewall incidents from detection through resolution and post-incident review
• Lead investigation and resolution of critical network incidents across internal teams, vendors, and customer stakeholders
• Make technical decisions and take end-to-end ownership of network issues
• Lead technical delivery of network projects, including scoping, estimation, design, and implementation
• Perform root cause analysis and develop long-term remediation strategies
• Validate and approve network changes, designs, and remediation strategies
• Configure, maintain, and troubleshoot Palo Alto networking and firewall equipment
• Clean up and improve existing network environments to ensure stability and scalability
• Collaborate with security teams on network hardening and risk mitigation
• Provide technical guidance and mentorship to junior engineers
• Contribute to architecture documentation, diagrams, and operational runbooks
• Monitor networking and security technology developments and recommend new solutions
• Track time and project activities in the company time-tracking system

Senior Network Engineer, Palo Alto

• Review, update, and correct client documentation in the knowledge bases
• Implement workaround solutions
• Support the development of new projects
• Provide feedback to clients
• Participate in the on-call rotation according to the assigned schedule
• Install, configure, and maintain network equipment
• Work with a focus on customer service, organizational agility, self-development, organization and control, interpersonal relationships, task quality, and compliance with company policies and procedures

Junior Network Analyst

• Administer servers and data networks in a Data Center environment
• Maintain firewalls, switches, virtualized environments, Wi-Fi, antivirus, backup systems, servers, storage, and Windows and Linux systems in a secure and sustainable operating condition
• Administer and monitor network systems and assets using dashboards and alarm systems
• Perform basic configurations on new or relocated equipment and/or systems
• Apply existing documentation and manufacturers’ best practices
• Execute medium-complexity network and physical, logical, and virtual IT infrastructure projects
• Participate in meetings, plan and execute projects, integrate different technologies, and conduct testing
• Ensure project execution and completion

Network Administrator PL

• Manage and maintain physical data center infrastructure, including bare-metal servers, storage systems, switches, and racks
• Administer Linux and Windows Server environments, performing maintenance, updates, and performance tuning
• Manage identity and access using Active Directory, RADIUS, and SSO
• Operate and optimize KVM virtualization environments, performing migrations and resource management
• Manage backup and disaster recovery procedures, ensuring data integrity and conducting periodic restoration tests
• Configure and maintain network devices, such as switches, routers, and access points, managing VLANs, routes, and ACLs
• Administer firewall rules and client-to-site and site-to-site VPNs, as well as monitor IDS/IPS systems
• Maintain connectivity through site-to-site VPN tunnels, manage redundant internet links, and support troubleshooting of L2L and MPLS dedicated circuits with telecommunications carriers
• Monitor network performance, analyzing traffic metrics and resolving bottlenecks
• Assist with the implementation of OSPF and BGP dynamic routing protocols
• Identify opportunities to improve the architecture and propose new technologies
• Keep technical documentation up to date, including topologies, configuration manuals, and inventory
• Provide Level 2 and Level 3 technical support, resolving complex issues and documenting root causes in postmortems

Network Administrator

• Install and configure equipment for projects involving Cisco Routing & Switching (R&S) and Wireless technologies
• Configure Cisco Wireless Controllers and Cisco Prime
• Conduct wireless site surveys
• Work on-site or remotely at client locations, following the plans established by the technical leads responsible for the projects
• Prepare daily reports and the project’s final documentation
• Prepare pre-execution documentation by collecting data from technical proposals and information about clients’ network environments
• Participate in kickoff meetings, gathering information about the environment and assisting with the validation of project execution requirements
• Prepare post-execution documentation detailing configurations, topology, protocols, software versions, and IP addressing
• Open support tickets and engage technical assistance for hardware, software, or bug-related issues
• Configure access to clients’ network environments, analyze topologies and technologies, identify failures, and propose improvements

Mid-Level Network Analyst

• Identify and select repair shops for accreditation
• Assess technical capabilities, facilities, and certifications
• Maintain adequate regional coverage
• Monitor key performance indicators (KPIs), such as repair lead time, rework rate, customer satisfaction score (NPS), and average repair cost
• Conduct on-site and/or remote audits
• Ensure compliance with technical and operational standards
• Validate repair processes

Workshop Network Analyst – PL

• Evaluate the results of environment improvement and maintenance initiatives through technical analysis and reporting, ensuring the quality of services delivered by the department
• Maintain the operation of IT services running in the unit’s data centers by coordinating monitoring, periodic on-site checks, and preventive and corrective maintenance of equipment and links
• Ensure the operation of IT services for users by handling and tracking requests, setting priorities, assigning tasks, performing equipment maintenance and repairs, and managing the technical team
• Supervise and manage projects assigned to the IT team, applying project management techniques and ensuring delivery of the defined scope
• Participate in systems projects by proposing appropriate technologies and assessing their impact on the existing infrastructure
• Contribute to the planning, coordination, and implementation of contingency plans and projects from other departments that require IT support
• Specify IT equipment to be purchased and identify the most suitable options
• Coordinate IT infrastructure interventions by hiring third-party providers, monitoring their services, and ensuring execution in accordance with Santa Cruz standards
• Promote the team’s personal and professional development, training, and continuous improvement

Infrastructure and Network Analyst – Junior

• Generate reports for external and internal clients
• Resolve issues identified in the services provided to clients or engage the appropriate internal teams to address them
• Handle escalations from teams interfacing with internal and external clients by phone or email, seeking to understand the issue and identify definitive or temporary solutions

Network Technician – PWD

• Provide end-to-end support for customers with a focus on SDWAN, preferably Versa Networks, Internet, and related services
• Troubleshoot and configure basic LAN setups, including routers and firewalls, and Microsoft operating systems
• Support the provisioning and onboarding of new customers for managed services
• Collaborate with vendors to resolve support issues and ensure smooth service delivery
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile
• Mentor and train fellow engineers on complex technical issues and solutions
• Manage and troubleshoot SDWAN networks, business data circuits, VoIP services, VPNs, managed routers, firewalls, and other custom-managed services