Operations

• Own identity, devices, IT support and the SaaS estate across security, IT and administration
• Own onboarding, offboarding and provisioning end-to-end using documented checklists and a system of record
• Own MDM, SSO and identity rollout, remediation and implementation across Apple and Windows devices at enterprise level
• Build and manage the full technology estate register across SaaS and devices
• Manage renewals, remediations and spend tracking against a budget
• Handle ticketing and triage for IT requests with clear response standards
• Execute audit evidence collection for core and sensitive systems as part of the ITGC cycle, including UARs and evidence across NetSuite, Shopify, Stripe and Ramp
• Establish internal security training, including onboarding modules and quarterly security awareness training
• Collaborate with engineering support to automate and systematize IT operations for scale
• Manage execution of operational systems and grow responsibilities as the systems develop

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