Operations

• Provide support with internal administrative requests, contributing to the organization and workflow of the department’s activities
• Update spreadsheets, tracking tools, and reports, assisting with the monitoring of operational information and performance indicators
• Support the execution of routine operational activities in systems, following the team’s procedures and guidance
• Assist with organizing documents, records, and support activities for the department
• Contribute to initiatives, projects, and other team requests while developing knowledge of processes and the corporate environment

Operations Apprentice

• Set up, QA, and launch A/B tests across Marketplace features, ensuring targeting, variants, and tracking are correct.
• Monitor running tests, flag issues early, and call results once statistically significant.
• Maintain a single source of truth for every test, including live status, audience, and learnings.
• Create and manage placements, promotions, coupons, and offers across the Sezzle app.
• Set up and manage cashback programs in internal admin tools.
• Onboard online stores into the marketplace and activate their store domains.
• Map user and merchant segments to features, placements, and offers.
• Run QA audits, resolve user-reported issues and broken links, and set up alerts.
• Benchmark the shopping experience against competitors and propose new placements, deals, and offers.
• Document test plans, results, and processes, and identify workflows suitable for AI automation.
• Collaborate with product, engineering, data, design, and partnerships; report to the Product Manager for Marketplace.

Marketplace Operations – Experimentation Specialist

• Analyze and respond to card and ACH disputes filed against Sezzle
• Investigate disputed credit card, debit card, and ACH transactions and resolve disputes within allowed timeframes
• Work cross-functionally with fraud and disputes departments to determine case-by-case next steps
• Investigate transactions using internal policies and review methodologies to identify patterns and trends
• Analyze account patterns using internal systems and tools
• Collaborate with analysts, operations specialists, data scientists, and engineering to improve loss prevention mechanisms, processes, and tools
• Maintain strong domain knowledge of fraud prevention techniques and technologies
• Meet service level agreements for timely case resolution and minimize potential losses
• Handle escalations from internal and external stakeholders
• Recommend process improvements and scaling opportunities to management

Chargeback Operations Intern

• Analyze and process benefits transactions, validating requests for additions, removals, and changes, and coordinating corrections with clients, insurers, and/or insurance providers
• Analyze inconsistencies in operational processes and direct resolution efforts to the relevant teams and clients
• Follow up on billing processes, monitor invoice issuance, perform reconciliations, and identify discrepancies
• Review billing information, amounts, and transactions, and coordinate necessary adjustments
• Analyze and monitor Life insurance claims processes, reviewing documentation, forwarding claims to insurers, and tracking their completion
• Monitor deadlines, outstanding items, and process stages with insurers and/or insurance providers, keeping clients and internal teams informed
• Prepare and analyze delinquency reports
• Provide operational support to clients and internal teams
• Monitor deadlines, outstanding items, and KPIs, keeping controls up to date and ensuring SLA compliance
• Perform related activities as needed by the department and as directed by the immediate supervisor

Junior Operations Analyst – Life & Pension

• Execute low-complexity operational processes for insurable and/or non-insurable benefits
• Process changes to insurable and/or non-insurable benefits, including enrollments, cancellations, modifications, upgrades, and/or extension plans, using operator and/or insurer portals and systems
• Download the billing package and send it to clients in an organized and secure manner
• Review invoices and data included in the Billing Package files
• Review received documents, identifying inconsistencies, omissions, errors, incorrect numbers or documents, and outdated information
• Update records of processed changes
• Provide personalized customer service and answer questions regarding billing and/or cost allocation
• Review dependents who reach the age of majority and process cancellations due to age-limit eligibility rules
• Identify improvement opportunities and suggest actions for the continuous improvement of operational performance
• Perform related activities as required by the department

Junior Operations Analyst

• Execute low-complexity operational processes for insurable and/or non-insurable benefits
• Process benefit changes, including enrollments, terminations, amendments, upgrades, and/or extension plans, using carrier and insurer portals and systems
• Download billing packages and send them to clients in an organized and secure manner
• Review invoices and verify data and information in billing package files
• Review received documents, identifying inconsistencies, omissions, errors, incorrect numbers, and outdated information
• Update tracking records for completed changes
• Provide personalized customer service and clarify billing and/or cost allocation questions
• Review dependents who reach the age of majority and process terminations due to age-limit rules
• Identify improvement opportunities and suggest actions for the continuous improvement of operational performance
• Perform related activities as needed by the department, with training, qualification, and guidance from the immediate supervisor

• Handle all operational processing of insurable and/or non-insurable benefits transactions, including enrollments, terminations, changes, upgrades, and/or extension plans, using the portals and/or systems of insurance carriers and/or providers to ensure that all processing is completed accurately.
• Download billing packages through the portals and/or systems of insurance carriers and/or providers and send them to clients in an organized and secure manner.
• Review invoices by verifying all data and/or information contained in the billing package files.
• Review all documents received, identifying contradictory data and/or information, omissions, errors, incorrect numbers or documents, and outdated information.
• Maintain records of all transactions processed.
• Provide personalized customer support to clarify questions and provide information about billing and/or cost allocation.
• Review dependents who reach the applicable age of majority and process terminations when they exceed the eligible age limit.
• Identify opportunities for improvement and recommend actions to support continuous improvement in operational performance.
• Perform other related professional duties inherent to the position, as required by the department.

Operations Analyst – Junior

• Be responsible for organizing and managing schedules and work assignments
• Maintain relationships and collaboration with other company departments
• Ensure alignment on requests, monitor deadlines, and follow up and provide updates when necessary
• Schedule placements and invoice PIs
• Track deliveries
• Analyze results
• Prepare reports

Digital Commercial Operations Assistant

• Contribute to the proposal development process from receipt through client decision
• Recommend and implement operational strategy for proposals
• Manage proposal-related deliverables and the overall proposal process
• Support RFPs, supplemental documents, and simple to moderate RFIs for clinical development protocols or programs
• Identify operational proposal strategic plans aligned with commercial win strategy
• Determine proposal deliverables and key operations messages
• Manage clinical operations triage to meet proposal deliverables
• Ensure budgets reflect operational strategy and oversee profitability targets
• Partner with Clinical Operations, Commercial, and GPD to improve proposal efficiency and decrease COS
• Drive development of the operations segment of proposal deliverables within timelines
• Communicate operational strategy to proposal teams and develop KPIs
• Collaborate with cross-functional teams in a matrix environment
• Manage operations escalations and advise the commercial strategy team
• Assess cross-functional satisfaction and recommend future strategy and actions
• Recommend and implement post-award Clinical Operations revisions for successful proposal execution

Operations Strategy Consultant – FSP Team

• Lead the medical information operations team
• Oversee development and dissemination of accurate medical and drug information
• Ensure compliance with regulatory standards
• Support communication with healthcare professionals and stakeholders
• Execute deliverables involving scope of work, contracts, staffing, budgets, and client contact
• Troubleshoot database, phone routing, vendor, and client-related issues
• Coordinate and implement new project operations and monitor QA, compliance, SOP, and regulatory processes
• Manage staff performance, salaries, hiring, employee relations, engagement, conflict resolution, and development
• Liaise with cross-functional leaders to drive deliverables
• Develop and maintain project SOPs and review corporate SOPs
• Manage billable hours and project profitability
• Ensure client budgetary goals and invoice accuracy and timeliness
• Participate in capabilities presentations, business development, proposals, contracts, and renewals
• Develop division-wide processes and strategies
• Drive immediate action and proactive escalation

Operations jobs in Brazil

Operations Apprentice

Marketplace Operations – Experimentation Specialist

Chargeback Operations Intern

Junior Operations Analyst – Life & Pension

Junior Operations Analyst

Junior Operations Analyst

Operations Analyst – Junior

Digital Commercial Operations Assistant

Operations Strategy Consultant – FSP Team

Associate Director – Operations