Patient Care Coordinator

• Advocate for patients and their families, ensuring their needs and preferences are considered in the care planning process
• Serve as a liaison between patients, healthcare providers, and other relevant stakeholders
• Collaborate with the interdisciplinary healthcare team to coordinate patient care services, appointments, and follow-up plans
• Assist patients in understanding and adhering to their care plans
• Identify and connect patients with appropriate healthcare and community resources, such as support groups, financial assistance programs, and transportation services
• Educate patients and their families about medical conditions, treatment options, and self-care strategies
• Ensure patients are informed and empowered to participate in healthcare decisions
• Maintain accurate and detailed documentation of patient interactions, care plans, and resource referrals

Patient Navigator, Complex Care Coordinator

• Reach out to patients regarding new or processing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services
• Communicate with vendor partners, claims adjusters, and nurse case managers about new and in-process referrals
• Procure vendor partners for each referral based on requested goods or services
• Make and take phone calls regarding existing referrals, new referrals, and other team members’ referrals
• Provide quotes to clients for approval and follow up on quotes to obtain written approval
• Ensure referrals are medically necessary and approved by the claim adjuster
• Confirm required billing information and move referrals to billing each day
• Process referrals according to state regulations and workers’ compensation guidelines
• Perform other duties as assigned
• Support the organization’s quality programs
• Travel as required

• Answers phones and greets patients courteously, clearly, and efficiently
• Communicates with patients via phone, email, or in person regarding appointments, instructions, and follow-ups
• Handles patient concerns and escalates issues to administrative manager or clinical staff when necessary
• Schedules appointments and ancillary services according to provider protocols
• Coordinates referral processes
• Coordinates surgical scheduling dates, enters them into EPIC, ensures pre-authorization, and verifies pre-testing and documentation
• Manages check-out processes and facilitates patient payments, copayments, and outstanding balance collections
• Obtains authorizations and follows up with appropriate teams
• Collects patient information for timely billing
• Documents in patient charts and communicates with physicians and clinical teams
• Scans patient records according to hospital guidelines
• Uses electronic medical records, scheduling, billing, and Microsoft Office systems
• Operates phones, scanners, copiers, printers, and other front-desk technology
• Learns and adapts to new systems, policies, and technologies
• Prioritizes workload to meet patient and departmental needs
• Resolves issues, assists colleagues, and supports team productivity
• Covers the Office Manager role during absences
• Assists with training and covering support staff as needed

• Welcome and assist patients, customers, and vendors
• Serve as a primary point of contact for patient questions, requests, and general inquiries
• Manage incoming calls, emails, and digital communications
• Schedule, confirm, and reschedule patient appointments
• Optimize provider schedules and help fill same-day openings
• Support appointment reminder and confirmation processes
• Verify patient demographics and insurance eligibility and maintain accurate EMR information
• Assist with insurance coverage, benefits, and financial responsibility questions
• Prepare patient charts and required documentation
• Process co-pays, payments, charges, and account information in the EMR
• Monitor patient flow and provider schedules, addressing delays, gaps, and scheduling conflicts
• Keep patients informed about wait times, delays, and next steps
• Coordinate with clinical and optical teams to support patient transitions and continuity of care
• Support patient retention through follow-up, recall, and reactivation outreach
• Maintain a clean, organized, patient-ready front office
• Perform other duties assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist

• Reach out to patients regarding new or processing referrals, confirm demographic information, provide referral updates, and confirm delivery of goods or services
• Communicate with vendor partners, claims adjusters, and nurse case managers about referrals
• Procure vendor partners for requested goods or services
• Make or take calls regarding existing, new, or team members’ referrals
• Provide quotes to clients for approval and follow up to obtain written approval
• Ensure referrals are medically necessary and approved by the claims adjuster
• Confirm required billing information and move referrals to billing each day
• Process referrals according to state regulations and workers compensation guidelines
• Perform other assigned duties
• Support organizational quality programs
• Travel as required

• Answer phones and greet patients courteously, clearly, and efficiently
• Communicate with patients by phone, email, and in person regarding appointments, instructions, and follow-ups
• Handle patient concerns calmly and escalate them to administrative managers or clinical staff when necessary
• Schedule appointments and ancillary services according to provider protocols
• Coordinate referral processes
• Coordinate surgical scheduling dates, enter them into EPIC, and ensure pre-authorization, pre-testing, and documentation are complete
• Manage check-out processes and facilitate time-of-service payments, copayments, and outstanding balance collections
• Obtain authorizations and follow up on their status through completion
• Collect patient information to support timely billing
• Document accurately in patient charts and scan records according to hospital guidelines
• Use electronic medical records, scheduling, billing, Microsoft Office, and front-desk technology
• Prioritize workload, resolve issues, assist colleagues, and support team productivity
• Cover the Office Manager’s lead responsibilities during absences
• Assist with training and covering support staff as needed

• Take inbound calls from patients, providers, and members
• Help manage calls for patients who may be sick or in emergent situations
• Support members with insurance needs, questions, or concerns
• Help members understand how to use their health insurance, including changing primary care physicians, locating urgent care clinics, and obtaining prescription authorizations
• Provide 24/7 triage support and assign priority for a Registered Nurse to provide health advice
• Answer inquiries about benefit claims, appeals, and authorizations
• Work effectively from a home office by maintaining safety, security, communication, organization, and performance quality

• Reach out to patients regarding new or existing referrals, confirming demographic information, providing referral updates, and confirming delivery of goods or services
• Communicate with vendor partners, claims adjusters, and nurse case managers about new and in-process referrals
• Procure vendor partners for each referral based on requested goods or services
• Make or take calls concerning existing referrals, new referrals, or other team members' referrals
• Provide quotes to clients for approval and follow up to obtain written approval for requested referrals
• Ensure referrals are medically necessary and approved by the claims adjuster
• Confirm required billing information is present and move referrals to billing each day
• Process referrals according to state regulations and workers compensation guidelines
• Perform other assigned duties
• Support the organization's quality programs
• Travel as required

• Travel to patient homes across Victorville, Apple Valley, Hesperia, Adelanto, and Barstow
• Take and record patient vitals during home visits and transmit accurate readings through the Circadia platform
• Install Circadia devices at designated patient locations for the Home Health Program
• Facilitate patients' initial telehealth visits with the Home Health Nurse Practitioner
• Educate patients on device use and telehealth visit setup
• Manage routine device maintenance, IT setup, configuration, and medical equipment assembly
• Coordinate with internal teams throughout the customer lifecycle to ensure successful technology deployment
• Audit and maintain the asset management list
• Support Procurement with supply chain planning for future installs and company growth
• Come into the office once a week or as needed to pick up supplies

• Take and record patient vitals during home visits, ensuring accurate readings are captured and transmitted through the Circadia platform
• Oversee installation of Circadia devices at designated patient locations for the Home Health Program
• Facilitate patients' initial telehealth visits with the dedicated Home Health Nurse Practitioner
• Educate and empower patients to use the device and set up telehealth visits
• Manage routine device maintenance, IT setup, configuration, and assembly of medical equipment
• Coordinate with internal teams throughout the customer lifecycle to ensure successful technology deployment
• Audit and maintain the asset management list
• Support the Procurement Team with supply chain planning for future installs and company growth
• Come into the office once a week, or as needed, to pick up supplies