Patient Service Representative

• Greet patients and visitors and respond to routine requests for information
• Answer telephone, screen calls, and take messages
• Register patients and obtain demographic and insurance information
• Verify insurance coverage and collect co-pays, deductibles, and previous balances
• Post payments and update demographic and insurance information
• Schedule patient appointments and coordinate cancellations, reschedules, and schedule additions
• Provide accurate information about test preparations, arrival times, and directions
• Update insurance, financial responsibility, and other data and communicate changes to patients
• Apply knowledge of government and third-party payer requirements to ensure complete and accurate information
• Identify, report, and resolve registration problems with appropriate individuals and departments
• Monitor patient flow and assist with transportation, directions, and wheelchair location
• Perform visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
• File, retrieve, and deliver patient information or records and complete required documentation
• Cover Occupational Health front desk and call center at Miller Parkway, Northwest, Franklin, and New Berlin locations as needed

Patient Service Representative – Occupational Health

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before care and comply with accrediting-body requirements
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient, financial, and medical-record information in accordance with HIPAA
• Recognize commercial and government insurance plans and explain financial responsibilities
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, questions, and signatures for regulatory compliance, including HIPAA, EMTALA, Consent for Treatment, patient rights, IMM, MOON, MSPQ, ABN, and Notice of Privacy Practices
• Schedule appointments and coordinate cancellations, reschedules, wait lists, and recalls
• Provide test-preparation, arrival-time, medication, check-in, and facility-direction information
• Perform visit closure, schedule follow-ups, and provide after-visit summaries
• Educate and support patients with the patient portal/app
• Greet patients and visitors, answer telephones, screen calls, and take messages
• Provide customer service and assistance such as transportation, directions, wheelchairs, and interpreter services
• Scan documents to Health Information Management, manage faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
• Monitor and work assigned electronic health-record work queues
• Communicate customer-service and process-improvement issues to management
• Assist department leadership with orientation and training

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before delivery of care and comply with accrediting-body requirements
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient information and medical records in accordance with HIPAA
• Recognize insurance plans and explain financial responsibility and obligations
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, and questions for regulatory compliance
• Obtain patient or guarantor signatures as required
• Schedule appointments and coordinate cancellations, reschedules, wait-list requests, and recall requests
• Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and facility directions
• Create a welcoming and professional patient environment
• Greet patients and visitors and respond to routine information requests
• Answer and screen telephone calls and take messages
• Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
• Monitor and work assigned electronic health record work queues
• Escort patients to nursing units or outpatient departments as necessary
• Float among Aurora BayCare Medical Center and potential off-site locations based on department needs

• Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
• Provide information on tests and procedures, bills and charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Follow up accurately on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Float occasionally between Manitowoc, Sheboygan, and Plymouth to cover PTO or sick calls

Patient Service Representative Float – Occupational Health

• Greet patients and visitors and respond to routine requests for information
• Answer telephone, screen calls, and take messages
• Register patients and obtain demographic and insurance information
• Verify insurance coverage and collect co-pays, deductibles, and previous balances
• Post payments and update demographic and insurance information
• Schedule patient appointments and coordinate cancellations, reschedules, and additions to schedules
• Provide accurate information regarding test preparations, patient arrival times, and directions
• Update insurance, financial responsibility, and other data when changes occur
• Ensure insurance and patient information is complete and accurate
• Identify, report, and resolve registration problems
• Monitor patient flow and assist patients with transportation, directions, and wheelchair location
• Perform visit closure, check out patients, schedule follow-up appointments, and provide visit summaries
• File, retrieve, or deliver patient information and records and complete required documentation
• Float between Urgent Care clinics in New Berlin, Edgerton, Brookfield, Franklin, and Mayfair North

Patient Service Representative, Urgent Care

• Provide efficient, high-quality service to patients arriving for appointments or requesting appointments or information by telephone or in person
• Provide information on tests and procedures, bills and charges, referrals, and other matters
• Enter billing information for patients and payers at the time of service
• Accurately follow up on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients as part of the ambulatory care team
• Perform other related duties as required

Patient Service Representative – Float, Cardiology

• Create the initial electronic health record and prevent duplicate medical records
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket patient responsibilities
• Maintain confidentiality of patient personal, financial, and medical information in accordance with HIPAA
• Recognize commercial and government insurance plans and explain financial responsibilities
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, and questions for compliance with HIPAA, EMTALA, consent, patient rights, Medicare, and other regulations
• Obtain patient or guarantor signatures as required
• Schedule appointments, cancellations, reschedules, wait-list requests, and recall requests
• Provide information about test preparation, arrival times, medication and food guidelines, check-in procedures, and directions
• Perform visit closure, check out patients, schedule follow-up appointments, and provide after-visit summaries
• Educate and support patients with the patient portal/app
• Greet patients and visitors and respond to routine information requests
• Answer and screen telephone calls and take messages
• Maintain positive relations with patients, families, clinical staff, and visitors
• Communicate customer-service issues and process-improvement opportunities to management
• Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
• E-scan documents to Health Information Management, address faxes and electronic health-record inbox messages, and follow clinical-team direction for emergent needs
• Monitor and work assigned electronic health-record work queues
• Assist department leadership with orientation and training

Patient Service Representative – Urgent Care Clinic

• Create the initial electronic health record and prevent duplicate medical records
• Positively identify patients before care in accordance with accrediting-body requirements
• Check in and register patients
• Obtain and verify demographic, guarantor, and insurance information
• Discuss and collect co-pays and other out-of-pocket responsibilities
• Maintain confidentiality of patient information and medical records under HIPAA
• Explain insurance coverage, financial responsibility, and patient obligations
• Refer patients to Financial Advocates when appropriate
• Enforce required rules, forms, questions, and signatures for regulatory compliance
• Schedule appointments and coordinate cancellations, reschedules, wait-list requests, and recall requests as assigned
• Provide information about test preparation, arrival times, medication/food/beverage guidelines, check-in procedures, and facility directions
• Create a welcoming and professional environment for patients and visitors
• Greet patients and visitors and respond to routine information requests
• Answer and screen telephone calls and take messages
• Arrange transportation, provide directions, locate wheelchairs, and coordinate interpreter services
• Monitor and work assigned electronic health record work queues
• Respond to patient medical status and emergency situations in clerical areas
• Escort patients to nursing units or outpatient departments as necessary
• Operate equipment required for the job and work flexible schedules as needed

Patient Service Representative jobs in Wisconsin

Patient Service Representative – Occupational Health