People Operations

• Build and maintain an inventory of People Team processes, services, systems, owners, handoffs, pain points, volumes, risks, and performance measures
• Lead current-state assessments, workflow mapping, service-journey reviews, and root-cause analysis across People processes
• Identify and prioritize process-improvement opportunities based on business impact, team-member experience, risk, cycle time, effort, scalability, and readiness
• Design future-state processes with clear roles, decision rights, handoffs, controls, service expectations, and success measures
• Recommend opportunities for simplification, standardization, automation, self-service, centralization, or AI-enabled support
• Partner with process owners and subject-matter experts to validate designs and translate goals into operating changes
• Lead cross-functional operational programs from definition through implementation
• Establish and operate a lightweight PMO rhythm with roadmaps, status reporting, action tracking, and escalation paths
• Coordinate work across People Operations, HR Tech, Analytics, People Business Partners, Talent Acquisition, Total Rewards, Work Design & Innovation, Finance, and other partners
• Support the HRIS replacement, People Team shared front door, service-model improvements, process automation, and operational readiness for new locations or programs
• Lead pilots through implementation, including communications, training, enablement, feedback loops, and transition to process owners
• Create and maintain process documentation, SOPs, playbooks, checklists, decision records, role descriptions, and knowledge resources
• Establish governance to keep documentation current, discoverable, and connected to systems and teams
• Define baselines and measures for friction, cycle time, quality, adoption, service effectiveness, and hours saved
• Track adoption and outcomes after launch and recommend refinements, scaling, automation, or retirement
• Build repeatable methods, templates, and tools for process improvement across the People Team

Explore People Ops Process Transformation Lead at Mercury Insurance. Review requirements and application details.

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