Product Specialist

• Drive automation sales growth and brand preference by collaborating with customers, distributors, and internal teams
• Collaborate with the sales team on strategic account planning to secure end-user business
• Develop presentations and product demos to showcase solution value
• Maintain communication with sales, distributors, end-users, and divisions
• Share insights on competition, innovation, and customer needs with divisional resources
• Manage territory using an 80/20 approach, focusing on key accounts and activities
• Manage project scopes and timelines
• Provide expertise in robotic welding applications and automated welding systems
• Support customers and integrators with system setup, parameter selection, process optimization, and troubleshooting
• Deliver training, demonstrations, and technical support on robotic welding capabilities, best practices, and solution recommendations

Automation Product Specialist

• Drive growth and utilization of the CentriMag blood pump system in the region
• Serve as the region expert on CentriMag for Extra-Corporeal Life Support (ECLS) and cannulation
• Target new centers for adoption of CentriMag
• Build customer relationships and drive product utilization through product education and best-practice sharing
• Coordinate with Territory Managers to drive utilization and facilitate relationships
• Identify and qualify accounts for CentriMag
• Collaborate with Territory Managers and Business Development Managers through the sales process
• Lead product demonstrations and secure support from key clinical stakeholders
• Support sales while the Territory Manager manages primary quoting and final sales transactions
• Lead and facilitate post-purchase training
• Attend major ECLS and national society meetings as needed
• Develop and cultivate key opinion leaders interested in ACS/ECLS
• Educate sales and clinical colleagues on CentriMag and trends in ECLS and ACS
• Contribute competitive selling arguments, product development suggestions, and sales support materials
• Report to the Regional Sales Manager and collaborate closely with Territory Managers and Clinical Consultants

Acute Product Consultant

• Drive growth and utilization of the CentriMag blood pump system within the region
• Serve as the regional expert on CentriMag use for Extra-Corporeal Life Support (ECLS) and cannulation
• Target new centers for CentriMag adoption
• Build customer relationships and drive product utilization through product education and best-practice sharing
• Coordinate with Territory Managers to drive utilization and facilitate account relationships
• Identify and qualify accounts for CentriMag
• Collaborate with Territory Managers and Business Development Managers throughout the sales process
• Lead product demonstrations and secure support from key clinical stakeholders
• Facilitate post-purchase training
• Attend major ECLS meetings and national society meetings as needed
• Develop and cultivate key opinion leaders interested in ACS/ECLS
• Educate sales and clinical colleagues on CentriMag and emerging ECLS and ACS trends
• Contribute competitive selling arguments, product development suggestions, and sales support materials
• Report to the Regional Sales Manager and collaborate closely with Territory Managers and Clinical Consultants

• Drive automation sales growth and brand preference by collaborating with customers, distributors, and internal teams
• Collaborate with the sales team on strategic account planning to secure end-user business
• Develop presentations and product demonstrations to showcase solution value
• Maintain communication with sales, distributors, end-users, and divisions
• Share insights on competition, innovation, and customer needs with divisional resources
• Manage territory activities using an 80/20 approach
• Manage project scopes and timelines
• Provide expertise in robotic welding applications and automated welding systems
• Support customers and integrators with system setup, parameter selection, process optimization, and troubleshooting
• Deliver training, demonstrations, and ongoing technical support to end users, OEMs, and distribution partners

• Deliver trusted, decision-useful advice connecting product sustainability with compliance, innovation, operations, brand, and business strategy
• Own client outcomes and the quality and commercial performance of assigned projects
• Grow durable client relationships and convert emerging needs into consulting opportunities
• Lead medium to large, complex, multidisciplinary projects across product sustainability, circular economy, sustainable packaging, and product stewardship
• Translate sustainability commitments and regulatory requirements into actionable product, packaging, materials, compliance, and implementation strategies
• Advise on sustainable product design, materials selection, life-cycle thinking, circularity, packaging optimization, extended producer responsibility, environmental certifications, and emerging product sustainability regulations
• Manage project scope, budgets, schedules, teams, deliverables, and quality while maintaining client relationships and commercial performance
• Translate complex technical, regulatory, and operational information into recommendations, executive-ready reports, presentations, and workshops
• Build trusted relationships with senior client stakeholders across sustainability, product development, engineering, supply chain, procurement, operations, regulatory, and legal functions
• Identify opportunities, develop proposals, support client presentations, expand existing accounts, and help grow ERM’s Product Sustainability services
• Coordinate multidisciplinary teams and collaborate across ERM’s technical communities, industry sectors, and regions
• Mentor junior and mid-level consultants and contribute to an inclusive, collaborative, high-performing team
• Advance ERM methodologies, intellectual capital, and market offerings related to product sustainability

Managing Consultant, Product Sustainability

• Conduct intake calls to understand customer needs and educate customers on products and services
• Drive scheduling rates for qualified leads by communicating value and addressing early questions
• Resolve customer concerns throughout the customer journey to support high NPS and low return rates
• Provide Bluetooth and iPhone support and coach clients on device use
• Assist customers with technology, including Zoom and remote care sessions
• Troubleshoot products in person and remotely
• Maintain customer documentation in Salesforce, Intercom, and other customer experience platforms
• Learn complex clinical concepts and technology to educate and support clients
• Collaborate with the broader team to improve product offerings and customer experience
• Cover front desk or office manager responsibilities as needed, including greeting clients, managing appointments, and maintaining the professional environment

• Provide technical product sales support and product knowledge for developing, qualifying and closing profitable XRS deals within the assigned geographical area
• Support new product launches and develop, execute and track promotions and sales with XRS Vertical and local marketing and management functions
• Continuously develop sales skills and capabilities of the local sales organization
• Maintain technical knowledge of the X-Ray product portfolio, related technologies, future roadmap and competitors’ technologies and offerings
• Develop localized sales trainings, sales tactics, promotions and feedback for future product development
• Consult customers on research, teaching, clinical and financial goals using sales tools
• Improve customer satisfaction by setting clear delivery expectations and providing customer data to the Customer Care Manager
• Collect Voice of Customer input with the Regional Marketing Manager and provide feedback to the Vertical
• Prepare customer-specific presentation material and sales arguments
• Support tenders and contracts
• Identify, solve and escalate customer product complaints
• Develop and distribute best-practice knowledge for X-Ray solutions
• Assess sales organization skill levels and prepare regular product trainings
• Deliver non-service product training and refine training materials
• Provide demo support for the XRS product portfolio
• Qualify deals with the Account Executive and define next sales-cycle steps
• Research and communicate competitive product findings to engineering, product management, marketing and sales
• Manage funnel load, opportunities, win rate and loss reasons within the territory
• Participate in booking reviews
• Drive results measured by bookings, revenue and product-line margin

• Prepare, submit, and track Workers' Compensation rate, rule, form, and loss cost filings through SERFF and applicable state filing systems
• Coordinate with internal stakeholders and external filing partners to ensure timely and accurate filing submissions
• Draft responses to regulatory objections and information requests from state insurance departments
• Monitor filing statuses and maintain documentation supporting regulatory approvals and implementation activities
• Ensure regulatory compliance with state-specific Workers' Compensation requirements across all jurisdictions where MSIG USA writes business
• Monitor NCCI circulars, state bulletins, and independent bureau updates for impacts to MSIG USA products
• Coordinate the review and implementation of bureau loss cost, rating, rule, and form changes
• Partner with Actuarial to support loss cost multiplier filings, rate changes, and related regulatory submissions
• Maintain tracking tools and implementation schedules to ensure bureau changes are adopted within required timeframes
• Assist in evaluating regulatory and competitive impacts of bureau updates and market changes
• Support the development and maintenance of Workers' Compensation products, forms, endorsements, and rules
• Collaborate with Product Development and IT teams to draft and validate business requirements for policy administration system enhancements
• Participate in product launches, state expansions, and system implementation initiatives
• Assist with testing and validation activities related to product changes and regulatory updates
• Serve as a subject matter resource for Workers' Compensation regulatory and filing requirements
• Partner with Underwriting, Actuarial, Compliance, Legal, Claims, and Operations teams to support business objectives and ensure regulatory compliance
• Provide regular updates on filing activity, approval status, bureau changes, and implementation timelines
• Support internal and external audits by maintaining organized and audit-ready filing documentation
• Identify opportunities to improve filing processes, reporting capabilities, and workflow efficiencies
• Maintain filing procedures, templates, and documentation standards
• Support the use and enhancement of filing management tools and technology platforms
• Contribute to continuous improvement initiatives that enhance accuracy, productivity, and regulatory responsiveness

Workers Compensation Product Specialist

• Establish the long-term product vision, capability strategy, and roadmap priorities for AI Governance, Responsible AI, AI Risk Management, and AI Compliance solutions
• Translate emerging regulations, industry standards, and customer demands into scalable product investments
• Partner with executive leadership to shape trusted AI adoption across the enterprise
• Lead customer discovery sessions to understand AI deployment challenges, governance maturity, risk concerns, and operational requirements
• Convert customer feedback, adoption challenges, and market signals into actionable product recommendations
• Guide capabilities across AI inventories, AI assessments, AI risk management, AI governance workflows, model oversight, AI policy management, and regulatory compliance
• Partner with Product Management, Engineering, Architecture, and Design teams to prioritize investments and accelerate delivery
• Validate product direction through customer engagement, design-partner programs, and early-access initiatives
• Drive measurable improvements in product quality, adoption, customer satisfaction, and business outcomes
• Advise customers and internal stakeholders on responsible AI, AI regulations, governance frameworks, and industry best practices
• Represent customer needs during roadmap discussions, executive reviews, and strategic planning
• Own outcomes tied to AI Governance adoption, customer value realization, risk reduction, compliance readiness, and expansion opportunities
• Establish success metrics connecting product investments to customer outcomes and platform growth

Staff Product Specialist

• Define the long-term product vision, capability strategy, and roadmap priorities for AI Governance, Responsible AI, AI Risk Management, and AI Compliance solutions
• Translate emerging regulations, industry standards, and customer demands into scalable product investments
• Serve as the primary AI Governance advocate for strategic Design Partner customers
• Lead customer discovery sessions to understand AI deployment challenges, governance maturity, risk concerns, and operational requirements
• Convert customer feedback, adoption challenges, and market signals into actionable product recommendations
• Guide capabilities across AI inventories, AI assessments, AI risk management, governance workflows, model oversight, AI policy management, and regulatory compliance
• Partner with Product Management, Engineering, Architecture, and Design teams to prioritize investments and accelerate delivery
• Validate product direction through customer engagement, design-partner programs, and early-access initiatives
• Represent customer needs during roadmap discussions, executive reviews, and strategic planning
• Establish success metrics connecting product investments to customer outcomes and platform growth
• Drive customer success through measurable improvements in AI governance maturity and operational efficiency
• Act as a trusted advisor on responsible AI, AI regulations, governance frameworks, and industry best practices
• Influence market perception through thought leadership, customer advocacy, and strategic customer relationships