Property Adjuster

• Handle property claims within the designated level of authority
• Service the assigned territory and handle litigated claims when required
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect property damage and prepare estimates
• Evaluate claims information and make coverage recommendations
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Bring assigned claims to conclusion
• Interact with agents and district sales managers
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of estimating practices and procedures for property claims
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Conduct daily property inspections while operating from a home office

Property Adjuster I

• Handle property claims within designated level of authority using independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate claims information and make recommendations regarding coverage
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service assigned territory and bring assigned claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving property damage or coverage issues, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property claims estimating practices and procedures
• Attend industry-related and other training sessions on policy changes, interpretation, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Complete a 15-week Property Adjuster Trainee program including multiple weeks of classroom and hands-on training in Erie, Pennsylvania
• Apply training to claims alongside mentors and supervisors

• Handle property claims within designated authority and exercise independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations and interview insureds and witnesses
• Inspect damage and prepare estimates
• Evaluate coverage, claim information, and total claim value
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle claims involving damage, coverage, and potentially litigation
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required

• Investigate and confirm facts of loss for complex homeowner claims
• Determine coverage and damages and adjust and negotiate claims within authority limits
• Create comprehensive damage estimates for complex first-party homeowner claims
• Investigate and manage moderate to complex residential property, farm, and ranch claims
• Conduct on-site inspections and virtual claim handling
• Negotiate settlements and make settlement payments
• Document all activities in complex claim files
• Interpret regulatory compliance, fair claims practices, and company policy types
• Build relationships with internal and external customers
• Assist leadership with formal and ad hoc training
• Recommend process improvements
• Serve as a peer mentor and provide direction to junior employees
• No supervisory duties

Property Field Adjuster – Farm & Ranch

• Handle property claims within designated authority and exercise independent discretion or judgment
• Contact policyholders regarding property claims
• Conduct investigations, interview insureds and witnesses, inspect damage, and prepare estimates
• Evaluate coverage and make recommendations regarding claims
• Set and maintain adequate reserves
• Obtain and review reports, statements, records, and related materials
• Determine claim payments and issue checks or decline payment as required
• Document claim files and submit final reports for closure
• Identify subrogation situations and initiate appropriate action
• Service the assigned territory and bring claims to conclusion
• Interact with agents and district sales managers
• Handle property claims involving damage or coverage, including potentially litigated claims
• Negotiate with plaintiff attorneys or coordinate litigation with defense counsel as required
• Develop and apply knowledge of property-claim estimating practices and procedures
• Attend industry-related and other training sessions to stay current on policy changes, interpretations, and legislation
• Successfully complete Technical Learning Center Training within one year of hire
• Participate on the Catastrophe Team when required
• Attend a 15-week trainee program involving classroom, hands-on, and field training in Erie, Pennsylvania

• Investigate and evaluate homeowners property claims from start to finish
• Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority
• Manage the entire claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses
• Work with customers, contractors, and other partners to handle claims accurately and efficiently
• Deliver clear and timely customer communication throughout the claims process
• Investigate all aspects of homeowners first-party claims, including coverage, damages, and subrogation
• Handle claims with discretion and independence within increased authority
• Partner with fraud and subrogation representatives when applicable
• Identify residential construction and repair components, structural integrity, and home systems
• Identify customer needs and provide appropriate service
• Determine subrogation or fraud potential and appropriate handling
• Apply broad knowledge of company insurance policies, the insurance industry, and organizational relationships

Desk Property Adjuster

• Travel to customers' homes to conduct on-site property inspections
• Investigate coverage and review damage
• Prepare estimates and settle claims promptly and efficiently
• Handle virtual claims countrywide
• Use Xactimate, ClaimsX Video Collaboration, estimate tools, job aids, and settlement platforms
• Provide compassionate, clear customer service throughout each claim
• Communicate with customers by phone, email, and video chat
• Evaluate and negotiate settlements with customers, vendors, third-party carriers, and claimants
• Apply legal and business-standard methodologies during negotiations
• Use critical thinking to resolve challenging and complex claims situations
• Execute policies according to policy agreements
• Maintain timely and accurate claim documentation in the claims system
• Attend approximately 2 weeks of training in Dallas, TX

Property Adjuster – Field Estimating

• Investigate and evaluate homeowners property claims from start to finish
• Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority
• Manage the entire claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses
• Work closely with customers, contractors, and other partners to handle claims accurately and efficiently
• Provide clear and timely communication and keep customers informed throughout the claims process
• Create estimates of damages for complex first-party homeowner losses
• Build relationships with internal and external customers
• Interpret regulatory compliance and fair claims practices
• Negotiate settlements, make settlement payments, and document claim activities
• Apply policy interpretations across company-written policy types
• Assist leadership with formal and ad hoc training
• Recommend process improvements
• No supervisory duties

Field Property Adjuster

• Investigate and evaluate homeowners property claims from start to finish
• Confirm facts of loss, determine coverage, assess damages, and negotiate settlements within assigned authority
• Manage the full claim lifecycle, including supplements, Additional Living Expense claims, contents, and personal property losses
• Communicate clearly and promptly with customers throughout the claims process
• Work with customers, contractors, and other partners to handle claims accurately and efficiently
• Support claim volume across the New England region, with additional states assigned based on business needs
• Apply extensive experience or rotate into specialty areas such as coverage, investigation, litigation, large loss, water mitigation, or desk review
• Partner with fraud and subrogation representatives on applicable claims
• Recognize residential construction and repair components, including structural integrity and home systems
• Identify complex customer needs and address them using appropriate customer service skills
• Determine subrogation or fraud potential and handling approach
• Handle complex homeowners first-party claims involving coverage, damages, and subrogation with discretion and independence
• No supervisory duties

• Investigate, evaluate, negotiate, and settle complex property insurance claims
• Confirm and analyze coverage and recognize liability exposure
• Negotiate equitable settlements in compliance with state regulatory requirements
• Proactively manage an assigned caseload of moderately complex property claims
• Partner with vendors and internal business partners to facilitate claim resolution
• Coordinate with external regulators when needed to ensure documentation and compliance
• Investigate claim damages using information from insureds, third parties, and external sources
• Identify discrepancies and subrogation potential
• Identify coverage concerns, review prior loss history, and create SIU referrals when appropriate
• Determine coverage by analyzing investigation information, policy terms, and contingencies
• Develop settlement recommendations and collaborate with management on amounts outside authority limits
• Maintain accurate and current claim file documentation
• Use estimating technology platforms and virtual inspection tools to prepare claims estimates
• Apply inspection, damage mitigation, and restoration standards
• Serve as an informal resource for team members
• Address jurisdictional challenges involving legislation and construction considerations
• Support workload surges and catastrophe response operations, including mandatory on-call dates and possible evening, weekend, and holiday work
• Travel for CAT deployments with minimal notice when assigned
• Handle various claim types, including higher-complexity claims
• Identify, measure, monitor, and control risks in accordance with risk and compliance policies

Property Adjuster jobs in United States

Property Adjuster I