QA Engineer

• Develop, implement, and maintain quality management systems and processes
• Conduct audits and inspections of transportation and logistics operations to identify quality issues
• Create corrective action plans and work with cross-functional teams to implement improvements
• Develop and maintain metrics to track quality performance
• Analyze data and identify trends to improve quality performance
• Collaborate with customers to understand their quality requirements and ensure compliance
• Provide training and support to employees on quality management systems and processes
• Conduct investigations and root cause analyses of quality issues
• Ensure that all regulatory and legal requirements related to quality are met
• May be responsible for supervising quality assurance technicians

Quality Assurance Specialist

• Work independently remotely and travel on-site to suppliers to ensure capability and capacity requirements are being met
• Coordinate with suppliers to monitor and support capacity and capability improvement plans identified and completed to RAIL agenda
• Develop supplier recovery plans to increase Supplier score and reduce Supplier Quality Corrective actions
• Develop and implement quality control processes and procedures to ensure compliance with industry standards and customer requirements
• Conduct thorough assessments of operations, manufacturing, and materials to identify supplier constraints in production
• Collaborate with cross-functional teams to address quality issues and implement corrective actions
• Analyze data and generate reports to track quality performance and identify areas for improvement
• Travel to the customer site as needed, with 90% travel required

Supplier Quality Engineer

• Coordinate and facilitate UAT/E2E testing activities across programs and large projects
• Create and maintain comprehensive test data sets for systems integration, regression, and customer journey testing
• Monitor and track defect resolution, partnering with development teams on timely fixes
• Participate in design discussions to identify quality risks and refine user story requirements
• Define, document, and analyze quality assurance metrics, including defect trends, test results, and test status
• Support quality principles, standards, engineering practices, and continuous improvement
• Develop, enhance, and maintain CI/CD automation processes and integrate automated tests into delivery pipelines
• Collaborate with product and business teams to align quality engineering with business objectives
• Integrate agentic AI tools into test design, documentation, execution, and defect management workflows
• Use agentic AI analysis to identify defect patterns, testing gaps, and quality risks
• Apply agentic AI testing and automation capabilities within CI/CD pipelines
• Apply responsible AI principles, including data privacy, bias awareness, human oversight, traceability, and validation of AI-generated outputs

Quality Engineer II, Travel & Lifestyle Services

• Analyze business processes
• Test applications
• Work with SQL databases and XML files
• Troubleshoot system issues
• Help users resolve technical problems
• Document findings
• Create reports
• Recommend process improvements
• Support and improve online taxpayer services for the Arizona Department of Revenue

Junior QA Analyst

• Complete monthly claim file audits for the Claims TPA
• Conduct ongoing carrier audits
• Create and maintain feedback improvement plans
• Maintain a comprehensive property claims quality assurance program
• Evaluate coverage analysis, investigation quality, reserving accuracy, documentation, and customer service
• Establish QA KPI metrics, audit standards, and performance benchmarks
• Identify claim handling trends, deficiencies, and improvement opportunities
• Monitor corrective action plans and improvement trends
• Ensure compliance with state insurance regulations, fair claims handling practices, and company procedures
• Monitor carrier-specific claims handling guidelines and authority requirements
• Support market conduct examinations, carrier audits, and internal compliance reviews
• Review DOI complaints, litigation trends, and regulatory findings
• Evaluate TPAs, independent adjusting firms, engineers, and other claim vendors
• Perform delegated authority audits and operational reviews
• Collaborate with vendor leadership to improve claim quality and consistency
• Develop and maintain QA dashboards and KPI reporting
• Present findings and recommendations to executive leadership and carrier partners
• Design and deliver claims quality training programs
• Provide coaching and feedback to adjusters, supervisors, and claims leadership
• Implement best practices and process improvements with claims management
• Provide underwriting and product teams with industry trend analysis and portfolio feedback
• Provide feedback on policy language based on claim trends

Director of Claims Quality Assurance

• Lead, coach, develop, and manage a team responsible for servicing compliance testing and quality assurance activities
• Oversee data-driven compliance testing and manual loan-level reviews
• Ensure testing follows established methodologies, quality standards, regulatory requirements, investor guidelines, and company policies
• Review and approve testing results, findings, and reports
• Present monthly compliance testing results, trends, root cause analyses, and emerging risks to leadership and stakeholders
• Collaborate with Compliance, Operations, Legal, Risk Management, and business partners to address issues and drive corrective actions
• Monitor regulatory changes, servicing requirements, investor expectations, and industry trends
• Enhance testing methodologies, reporting, controls monitoring, and program effectiveness
• Oversee issue management, remediation tracking, and validation activities
• Identify process breakdowns, control weaknesses, and emerging compliance risks
• Maintain testing documentation, reporting standards, and quality control processes
• Manage workload planning, resource allocation, prioritization, and team performance expectations
• Foster accountability, continuous improvement, collaboration, and professional development
• Perform personnel management, including evaluations, coaching, goal setting, engagement, training, and career development
• Perform other duties as assigned

Quality Assurance Manager

• Administer and execute compliance quality assurance testing activities within the Independent Risk Review and Assessments second line organization
• Partner with business lines and Risk, Compliance, and Audit professionals to create, implement, maintain, review, and oversee an effective risk management framework
• Confirm compliance with applicable federal, state, and local laws and regulations
• Identify control and process weaknesses through testing activities
• Recommend and influence solutions to mitigate compliance risks
• Communicate testing results verbally to the Manager and prepare well-written draft reports
• Respond to and escalate significant risks as appropriate
• Provide oversight, coaching, and feedback to supporting Analysts
• Lead assigned Reviews, including planning, risk assessment, test execution, work-paper completion and review, exception vetting, root cause analysis, communications, and reporting
• Develop test documents and approaches
• Prepare draft issues and reports for Senior Management
• Assist the CQA Manager with issue severity decisions, Review monitoring, milestone delivery, status updates, and Review closure
• Collaborate with business line Management, the Chief Risk Office, Corporate Compliance, Enterprise Financial Crimes Compliance, Enterprise Risk Management, and Audit
• Complete training and personal development requirements
• Assist with onboarding and training new hires
• Perform other duties requested by IRRA and CQA Management

Compliance Quality Assurance Lead Analyst

• Lead and oversee the enterprise Financial Crimes Independent Testing and Quality Assurance Program across BSA/AML, Sanctions, Fraud, and related Financial Crimes Compliance activities
• Establish the strategic vision, governance framework, operating model, standards, and risk-based testing universe
• Develop annual and ongoing testing plans covering Financial Crimes processes, risks, controls, and activities across the First and Second Lines of Defense
• Oversee independent testing of risk assessment, CDD/EDD, KYC, transaction monitoring, SAR escalation, sanctions screening, fraud detection, customer risk rating, high-risk customer management, reviews, governance, and data quality
• Establish testing standards, procedures, documentation requirements, sampling methodologies, scoring frameworks, defect taxonomies, issue severity methodologies, and reporting standards
• Oversee execution of the Independent Testing and QA Plan by the QA Manager and team
• Review testing results, findings, thematic observations, documentation, progress, resource capacity, and coverage gaps
• Lead thematic and horizontal reviews to identify systemic weaknesses, recurring deficiencies, emerging trends, and control blind spots
• Establish issue management and remediation validation frameworks; approve significant finding severity ratings and escalate high-risk or systemic issues
• Develop executive-level reporting on testing coverage, QA results, significant findings, systemic issues, control effectiveness, emerging risks, remediation, and program metrics
• Provide independent and credible challenge to Financial Crimes management and stakeholders
• Coordinate with Internal Audit, Model Risk Management, Risk Management, Technology, business lines, and Financial Crimes Compliance
• Support regulatory examinations
• Continuously improve methodologies, tools, analytics, automation, reporting, training, calibration, and knowledge sharing
• Lead and mentor the Financial Crimes QA and Independent Testing team, including the QA Manager

Vice President – Financial Crimes Independent Testing, Quality Assurance

• Administer and execute testing activities within the Independent Risk Review and Assessment (IRRA) second line organization
• Partner with WCIB Business Units and Risk, Compliance, and Audit professionals to create, implement, maintain, review, and oversee an effective risk management framework
• Complete projects and activities confirming compliance with fiduciary/trust requirements and applicable federal, state, and local laws and regulations
• Identify control and process weaknesses through testing activities
• Partner with Business Units and Risk Management groups to recommend and influence solutions mitigating compliance risks
• Communicate testing results to the Manager, including well-written draft reports
• Respond to and escalate significant risks as appropriate
• Provide oversight, coaching, and feedback on work completed by supporting Analysts

QA Engineer jobs in Arizona