Recruitment

• Design and execute creative sourcing strategies for specialized, hard-to-reach, and high-volume needs
• Explore communities, networks, referrals, and non-traditional channels to find and engage contributors
• Translate project requirements into targeted searches and adapt strategies as needs evolve
• Communicate sourcing progress, challenges, and market feedback, and flag potential risks
• Use sourcing and conversion data to identify bottlenecks, test approaches, and improve performance
• Use AI and automation in research, outreach, analysis, and sourcing workflows to improve efficiency
• Partner closely with the Sourcing Lead, Recruitment, and Delivery
• Turn complex requirements into effective searches and rapidly scale sourcing efforts when projects require high volumes

Strategic Sourcer – Fulfillment

• Manage end-to-end recruitment for Player Engagement roles, including sourcing, screening, interviewing, and onboarding
• Utilize various sourcing channels to attract qualified candidates for player support operations
• Ensure a positive candidate experience throughout the recruitment process
• Prepare and maintain basic recruitment reports and dashboards for tracking progress and metrics
• Coordinate with internal teams to ensure timely and efficient hiring processes

Talent Acquisition Associate – Player Engagement

• Own the strategy and long-term capacity of the external recruiting function
• Determine candidate sources, quality standards, function structure, funding, and connections to sales, placement, client success, and data
• Set direction and hold the recruiting function to company-level outcomes
• Build the annual recruiting plan from the sales forecast, including candidate volume by role type and month, channel mix, and spend
• Own the quality bar with client success, using 90- and 180-day outcome data to revise screening and endorsement standards at least quarterly
• Decide organizational structure, spans of control, specialist sourcing roles, and capacity changes
• Own the recruiting budget, channel ROI, tooling, and vendor and agency contracts
• Work with sales leadership to align account executive commitments with realistic recruiting capacity
• Own feedback loops connecting retention and escalation data to recruiting standards and close-rate data to sourcing priorities
• Develop the Recruiting Manager into an independent operator and build the succession bench
• Report to the Director of Operations monthly on function health and quarterly on strategy
• Complete a 30-day transfer and review of the recruiting plan, channel spend, and standards
• By day 60, revise the annual recruiting plan and budget against the sales forecast and set pool strategy by role type and market
• By day 90, lead the first quarterly standards review and establish a development plan and succession bench for the Recruiting Manager

Recruitment Director

• Source, screen, and evaluate qualified candidates for all external requirements
• Profile candidates through initial and behavioral interviews
• Present qualified non-agent and agent candidates to the hiring manager
• Oversee scheduling of department interviews with the appropriate hiring manager
• Facilitate a smooth internal hiring process
• Encode necessary information into the system accurately and timely
• Support the team in meeting hiring targets
• Report directly to the Recruitment Lead, US Sourcing and Volume Hiring
• Perform end-to-end US recruitment operations

US Recruiter – Project-Based, Volume Hiring

• Manage recruitment administration for high-volume vacancies across all brands
• Review and approve recruitment requisitions and ensure required information is complete
• Create, post and monitor job advertisements across approved platforms
• Maintain accurate candidate and vacancy records in JobAdder
• Update candidate statuses throughout recruitment workflows
• Screen applications and resumes against agreed criteria
• Progress suitable candidates through recruitment workflows
• Communicate with candidates, provide application outcomes and respond to queries
• Coordinate recruitment Open Days and high-volume retail recruitment campaigns
• Support candidate invitations, attendance tracking, interview scheduling and communications
• Coordinate recruitment activity across multiple locations and brands during peak periods
• Coordinate reference and employment verification checks
• Request, track and escalate passports, visas and work-right documentation
• Manage candidates against recruitment SLAs and identify delays or risks
• Follow up Hiring Managers and Talent Team members on outstanding actions
• Identify process improvement opportunities
• Maintain recruitment data, trackers and reports in JobAdder and other systems
• Monitor recruitment metrics and escalate trends, issues and bottlenecks to the Talent Acquisition Manager
• Follow work health and safety policies, complete training, report hazards and injuries, and maintain a clean workplace

Talent Acquisition Coordinator

• Source relevant candidates for priority vacancies using LinkedIn Recruiter and other recruitment platforms
• Conduct targeted Boolean searches and proactive candidate identification
• Build and maintain candidate pipelines across agreed markets, locations, sectors and skill sets
• Identify passive candidates suitable for current or future opportunities
• Complete market mapping and talent research projects
• Create and manage targeted candidate outreach campaigns
• Engage candidates through phone, Microsoft Teams and email
• Make outbound candidate calls, establish rapport and introduce relevant opportunities
• Follow up consistently throughout the engagement process
• Conduct structured candidate pre-screen and qualification calls
• Assess candidate experience, technical background and suitability against vacancies
• Understand candidate motivations, career objectives and reasons for considering a move
• Confirm availability, location, notice period and compensation expectations
• Identify concerns or gaps against the recruitment brief
• Produce clear and accurate candidate summaries for senior consultants
• Hand over qualified candidates to senior recruitment consultants
• Work with consultants to understand vacancy requirements and changing priorities
• Incorporate consultant feedback into sourcing and qualification activity
• Support proactive talent-pipeline development for future recruitment requirements
• Maintain accurate candidate records and activity within the CRM
• Record candidate conversations, qualification notes and follow-up actions
• Keep candidate data and contact information accurate and up to date
• Track sourcing, engagement and qualification activity

Recruitment Delivery Consultant

• Source relevant and high-quality candidates for priority vacancies using LinkedIn Recruiter and other specialist sourcing platforms
• Build targeted candidate pipelines and talent pools across agreed markets, locations, sectors and skillsets
• Conduct proactive talent research and market-mapping projects
• Identify and research potential candidates for live vacancies and future recruitment requirements
• Add relevant candidates to targeted outreach campaigns for consultant follow-up
• Research target organisations, market activity, hiring trends and relevant contacts
• Maintain accurate and up-to-date candidate, company and contact information within the CRM
• Work closely with recruitment consultants to understand search requirements, priorities and changes in brief
• Use consultant feedback and recruitment outcomes to improve the quality and relevance of candidate identification
• Support wider recruitment research and delivery projects as required

Recruitment Resourcer

• Source relevant and high-quality candidates for priority vacancies using LinkedIn Recruiter and other specialist sourcing platforms
• Build targeted candidate pipelines and talent pools across agreed markets, locations, sectors and skillsets
• Conduct proactive talent research and market-mapping projects
• Identify and research potential candidates for live vacancies and future recruitment requirements
• Add relevant candidates to targeted outreach campaigns for consultant follow-up
• Research target organisations, market activity, hiring trends and relevant contacts
• Maintain accurate and up-to-date candidate, company and contact information within the CRM
• Work closely with recruitment consultants to understand search requirements, priorities and changes in brief
• Use consultant feedback and recruitment outcomes to improve candidate identification quality and relevance
• Support wider recruitment research and delivery projects as required

• Source relevant candidates for priority vacancies using LinkedIn Recruiter and other recruitment platforms
• Conduct targeted Boolean searches and proactive candidate identification
• Build and maintain candidate pipelines across agreed markets, locations, sectors and skill sets
• Identify passive candidates for current or future opportunities
• Complete market mapping and talent research projects
• Create and manage targeted candidate outreach campaigns
• Engage candidates through phone, Microsoft Teams and email
• Make outbound candidate calls, establish rapport and introduce relevant opportunities
• Conduct structured candidate pre-screen and qualification calls
• Assess candidate experience, technical background and suitability against vacancies
• Understand candidate motivations, career objectives and reasons for considering a move
• Confirm availability, location, notice period and compensation expectations
• Identify concerns or gaps against the recruitment brief
• Produce clear and accurate candidate summaries for senior consultants
• Hand over qualified candidates to senior recruitment consultants
• Work with consultants to understand vacancy requirements and changing priorities
• Incorporate consultant feedback into sourcing and qualification activity
• Support proactive talent-pipeline development
• Maintain accurate candidate records and activity within the CRM
• Record conversations, qualification notes and follow-up actions
• Track sourcing, engagement and qualification activity

• Work with hiring managers to confirm vacancy requirements, candidate profiles, recruitment priorities and timeframes
• Prepare and publish job advertisements across approved recruitment platforms and sourcing channels
• Review applications and shortlist candidates against agreed position requirements
• Conduct initial telephone screening to assess experience, availability and role suitability
• Coordinate interviews, assessments, reference checks and candidate communications
• Prepare recruitment documentation and support employment offers and contracts
• Communicate outcomes professionally and provide timely candidate updates
• Proactively source candidates through LinkedIn, employment platforms, internal databases, referrals and other channels
• Develop candidate pipelines for recurring, specialist, high-volume and difficult-to-fill positions
• Support recruitment across operational, technical, trade, site-based and corporate roles
• Assist with recruitment campaigns, entry-level programs, industry partnerships and outreach initiatives
• Maintain accurate candidate information in the applicant tracking system
• Coordinate police checks, right-to-work verification, licences, qualifications, security clearances and other pre-employment requirements
• Ensure candidate documentation and approvals are completed before commencement
• Liaise with HR, payroll and operational teams to support transition from recruitment into onboarding
• Maintain confidential recruitment records according to privacy requirements and company policies
• Support recruitment in line with Australian employment legislation and inclusive hiring practices
• Build relationships with hiring managers, HR Business Partners and operational leaders
• Provide updates on vacancy status, candidate availability and outstanding actions
• Follow up stakeholders to progress recruitment and minimise delays
• Escalate recruitment risks, compliance gaps and difficult-to-fill vacancies
• Monitor time to hire, vacancy status, source effectiveness and candidate conversion
• Support recruitment reporting, employer-branding initiatives and continuous process improvement
• Perform other role-specific duties as required