Representative

• Serve as a facilitator between the patient and the company, ensuring a seamless experience
• Answer questions about the company and provide accurate information about products and services
• Deliver information about the product
• Ensure patient satisfaction and maintain professional patient support
• Handle patient complaints and identify appropriate responses and strategies to resolve issues quickly
• Keep records of patient interactions, process patient accounts, and file documents
• Engage proactively with patients
• Stay updated on products, policies, and services to provide informed support

Patient Services Representative

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
• Complete all hiring-process stages, including the application form, prescreen questionnaire, video interview, live interview, and final interview

Outbound Patient Scheduling Representative

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Complete all stages of the hiring process if selected: application form, prescreen questionnaire, video interview, live interview, and final interview

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Complete all stages of the hiring process: application form, prescreen questionnaire, video interview, live interview, and final interview

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Complete all stages of the hiring process: Application Form, Prescreen Questionnaire, Video Interview, Live interview, and Final Interview

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday, 8:00 AM–7:00 PM EST, and Friday, 8:00 AM–5:00 PM EST operating hours

• Proactively contact patients to schedule preventative and follow-up healthcare appointments
• Make 125+ outbound calls per day
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours

• Make 125+ outbound calls per day
• Schedule preventative and follow-up healthcare appointments
• Educate patients on the importance of routine healthcare
• Build trust and rapport with patients
• Handle objections professionally while maintaining empathy
• Accurately document every interaction
• Meet productivity, quality, and appointment conversion goals
• Protect confidential patient information and follow HIPAA requirements
• Work schedules within Monday–Thursday 8:00 AM–7:00 PM EST and Friday 8:00 AM–5:00 PM EST operating hours
• Complete all hiring process stages: application form, prescreen questionnaire, video interview, live interview, and final interview