Representative

• Execute AbbVie brand strategy and tactics in the field
• Manage assigned territory and targeted accounts to maximize short- and long-term sales performance
• Build strong customer relationships and solve customer needs
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings to achieve calls to action and close sales calls
• Serve customer needs and expectations to build trusted relationships and win-win agreements
• Develop and execute call plans optimizing coverage and frequency for key customers
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease, products, clinical information, and sales expertise
• Share market intelligence with field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Collaborate with physicians, pharmacists, nurses, field teams, sales management, marketing, training, customer excellence, and brand-plan stakeholders
• Travel approximately 25% of the time

Specialty Representative, Dermatology

• Post all incoming payments, including Net Deposit batches, inbound wires, ACH payments listed on daily bank statements, and credit card batches generated by the Bookkeeper
• Verify and balance incoming cash transactions to the bank
• Report cash transaction information to staff accounts based on business categories
• Manually post checks not automatically posted through Net Deposit, as well as wires, ACH payments and credit cards
• Examine each payment for proper application
• Research accounts and analyze payment details to determine where payments should be posted
• Record cash journals on a spreadsheet by category and day and balance them to previous-day bank reports
• Build batches for wires and ACH payments
• Notify collectors when money is deposited into an account without backup documentation
• Coordinate cash management department documents, including check legends, bank statements and non-AR backup
• Coordinate processes with Net Deposit and the AR Update to bring Net Capture activity into PeopleSoft as system-generated worksheets
• Run the process that automatically applies payments captured during scanning
• Sit, stand, walk and use computer keyboard, mouse and telephone
• Occasionally lift and/or move up to 10 pounds
• Work overtime as needed based on business needs

Cash Applications Representative

• Post all incoming payments, including Net Deposit batches, inbound wires, ACH payments listed on daily bank statements, and credit card batches generated by the Bookkeeper
• Manually post items not automatically processed through Net Deposit, including wires, ACH payments, and credit cards
• Examine each payment to ensure proper application
• Research accounts and analyze payment details to determine proper posting
• Record cash journals on a spreadsheet by category and day
• Balance cash journals to previous-day bank reports
• Build batches for wire and ACH payments
• Notify collectors when money is deposited into an account without backup documentation
• Coordinate cash management department documents, including check legends, bank statements, and non-AR backup
• Coordinate processes with Net Deposit and AR Update to bring Net Capture activity into PeopleSoft as system-generated worksheets
• Run the process that automatically applies payments captured during scanning
• Verify and balance incoming cash transactions to the bank
• Report cash transaction information to staff accounts based on business categories

• Execute AbbVie brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans using SMART objectives and conduct post-call evaluations
• Handle objections, concerns, and misunderstandings and gain calls to action to close sales calls
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build knowledge of customer needs, territory market landscape, competitors, market segments, accounts, disease, products, clinical information, and sales practices
• Share market intelligence with in-field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with assigned healthcare providers
• Identify, develop, and maintain disease-state experts, speakers, and advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations
• Travel approximately 10% of the time across the assigned territory

Specialty Representative, GI Care

• Conduct and manage on-site insurance property claim inventory assignments according to SOS field inventory processes
• Complete assigned tasks diligently in alignment with departmental, facility, operational, and corporate goals
• Assist with business development activities for new and existing service offerings
• Promote, build, and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager regarding operational issues and improvements
• Follow standard operating and safety procedures
• Take on additional responsibilities as assigned
• Perform work assignments safely and according to Enservio safety standards

Field Claim Representative

• Respond to member inquiries via phone, email, and online chat
• Assist with tax-related questions, including general tax filing, refunds, and deductions
• Support financial services inquiries involving account management, payments, and financial planning
• Resolve member concerns with accurate information and appropriate solutions
• Educate members on tax and financial products, services, and resources
• Set up, update, and troubleshoot member accounts
• Track and follow up on member issues for timely resolution
• Collaborate with tax professionals and financial advisors
• Maintain current knowledge of tax laws, financial services, and company policies
• Document member interactions and maintain CRM records
• Participate in ongoing training

Member Services Representative

• Accurately and efficiently input data from customer purchase orders and customer calls into the company database
• Verify and cross-check data for accuracy and completeness
• Identify and correct data entry errors
• Communicate proactively with customers to answer questions, resolve issues, and provide support
• Handle incoming calls and emails professionally and efficiently
• Manage low-complexity customer accounts, including EDI and customer portals
• Collaborate with the Sales team and internal departments on customer pricing, requests, and service issues
• Process customer returns and sample orders
• Perform administrative tasks, including correspondence and filing
• Report to the Manager of the Post-Sales Customer Excellence Department

Customer Excellence Representative

• Follow up with payers via phone, email, fax, or websites to ensure timely resolution of outstanding claims
• Perform payment variance analysis to identify trends in underpaid claims
• Identify and report underpayments and denial trends
• Initiate appeals when necessary
• Interact cooperatively and courteously with patients, visitors, coworkers, management, and clients
• Maintain confidentiality and a professional attitude
• Use, protect, and disclose patients’ PHI in accordance with HIPAA standards
• Comply with Information Security and HIPAA policies and procedures
• Limit viewing of PHI to the minimum necessary to perform assigned duties
• Perform other duties as assigned

Payment Variance Follow Up Representative

• Interact face to face with veterinary clinic, shelter facility, and corporate account customers
• Understand and identify customer needs and sell the Animal Health division’s Companion Animal product portfolio
• Support pull-through activities aligned with customer strategy
• Serve as primary point of contact for assigned customers and meet with key personnel and decision-makers
• Develop customer strategies, territory plans, and account plans
• Partner with National Account Managers, Corporate Account Team, and Distribution Field Partners
• Collaborate across species teams to promote knowledge of the Animal Health product portfolio
• Share with regional team members to support growth and development
• Analyze monthly sales results and manage expenses within budget guidelines
• Identify programs and services to address customer needs and provide education and training opportunities
• Work with leadership and Field Professional Services to develop and deliver relevant offerings
• Maintain knowledge of Animal Health products, industry trends, and competitors
• Communicate customer, industry, product, and market trends throughout the organization
• Develop and meet learning and development objectives agreed with leadership

Senior Territory Representative, Companion Animal

• Provide in-case procedural support and technical expertise to physicians, nurses, and staff using Monarch Urology in hospital and ambulatory surgery center environments
• Build and maintain customer relationships through clinical support, training, education, and responsive service
• Support account development activities that build clinical confidence, increase user competence, and drive system and disposable utilization
• Assist with product and clinical demonstrations, launch planning, training events, and customer education initiatives
• Identify and act on educational opportunities to improve customer proficiency, procedural efficiency, and clinical adoption
• Partner with the Area Sales Leader and Regional Business Director on business objectives, account plans, and referral development
• Liaise between customers and internal teams for questions, issue escalation, peer-to-peer review needs, and complaint or technical concern reporting
• Develop expert-level product knowledge and understanding of kidney stone treatment workflows, customer needs, and procedural best practices
• Deliver professionalism, service, and compliance in customer interactions
• Lead and support account-level sales activities to ensure products are purchased and in stock

Representative jobs in New Jersey

Specialty Representative, Dermatology

Cash Applications Representative

Cash Applications Representative

Specialty Representative, GI Care

Field Claim Representative

Member Services Representative

Customer Excellence Representative

Payment Variance Follow Up Representative

Senior Territory Representative, Companion Animal

Clinical Representative