Representative

• Handle commercial auto physical damage claims within assigned authority and MSMM Claims Handling Guidelines
• Review new assignments, verify policies, vehicle schedules, coverages, and endorsements
• Make documented liability determinations using reports, statements, photographs, dashcam, telematics, and scene information
• Triage claims to appropriate handling channels and re-route them as damage develops
• Evaluate physical damage and total losses; review appraisals, supplements, invoices, labor rates, and repair operations
• Manage rental, loss-of-use, towing, and storage exposures
• Identify total losses and evaluate diminished value claims
• Identify subrogation opportunities, preserve evidence, notify responsible parties and carriers, and pursue recovery
• Recognize fraud indicators, report to ISO ClaimSearch and NICB, and refer claims to SIU
• Set and adjust reserves; escalate files exceeding authority or involving coverage, litigation, or severity concerns
• Maintain complete electronic claim files and diaries
• Comply with unfair claims settlement practices laws and regulations
• Issue accurate electronic and digital payments to insureds, claimants, repair facilities, and lienholders
• Communicate with insureds, claimants, brokers, and fleet managers via phone, email, text, and digital portals
• Follow dedicated-account handling instructions and client service commitments
• Contribute to continuous improvement, workflow and vendor issue resolution, data quality, and reporting on claims metrics

Senior Auto Physical Damage Claim Representative

• Handle high volume of inbound calls from patients, patient representatives, attorneys, and insurance companies
• Identify caller needs and resolve inquiries in a timely and accurate manner
• Research and document billing issues using standard work policies, procedures, and department resources
• Utilize escalation protocols for complex accounts
• Communicate USACS billing policies regarding patient accounts
• Identify billing concerns and take proactive steps to minimize negative impacts
• Maintain confidentiality and professionalism in compliance with HIPAA and USACS standards
• Research accounts, process payments and adjustments, and process incoming correspondence
• Adhere to department schedules and attendance policies to ensure call center coverage
• Guide patients through billing questions and payment options

Patient Services Representative

• Provide construction site management for transmission station and line construction across the master project portfolio
• Oversee construction projects for compliance with Federal, State, and Local regulations
• Provide project quality assurance and quality control oversight
• Provide construction progress updates to project teams
• Oversee OSHA compliance, conduct site safety observations, and document findings
• Conduct meetings establishing safety and environmental expectations for site crews
• Coordinate with environmental teams and contractors to ensure compliance with environmental policies, SWPPP, and permits
• Coordinate with Right-of-Way and Siting teams on landowner and governmental agreements
• Ensure permits for crossings, ROW clearing, access roads, and related work are obtained and properly closed
• Provide construction expertise for engineered designs and review project documents and drawings
• Resolve construction, material, and engineering issues during construction
• Submit Field Mark Prints reflecting as-built installations
• Participate in lessons learned, issue, and best-practice reviews during project closeout
• Develop material and equipment strategic plans and oversee ordering, delivery, receipt, inventory, storage, handling, and installation
• Collaborate with Engineering, Procurement, Supply Chain, and laydown yards on materials and equipment
• Collaborate with Outage Planning on outage schedules and sequences
• Oversee operating orders, clearances, contractor work plans, and outage safety
• Coordinate contractor, inspection, manufacturer, testing, commissioning, internal, and external resources
• Provide technical guidance to company and contractor resources
• Provide in-service notifications for timely accounting of project assets
• Complete compliance attestations for Most Limiting Series Elements
• Complete Construction Management portions of Capital Commissioning Checklists
• Evaluate project estimates and bids, approve contractor timesheets, and assist with invoice validation
• Oversee contractor resources during storm restoration and emergency failures
• Coach and guide lower-level Transmission Construction Representatives
• Participate in developing and delivering training

Senior Transmission Construction Representative

• Review, verify, obtain and correct patient demographics and insurance information, diagnoses, diagnostic services, hospital services, dates, authorizations, certifications, signatures and other information for insurance bills and coverage eligibility
• Resolve payer 277 rejections and denials and follow up on issues
• Coordinate and analyze EOBs for denials and irregularities, take appropriate action and reprocess claims
• Investigate and resolve unpaid claims to maximize reimbursement
• Research and resolve missing or conflicting patient information and obtain additional forms or information
• Update work queues and invoices for collection activity
• Reconcile accounts and adjust balances for denials, adjustments, payments and other modifications
• Identify revenue-impacting trends, communicate issues to management and participate in denial-reduction solutions
• Follow up on accounts receivable research projects and provide status updates to the manager
• Maintain attendance, promptness, professionalism, attention to detail, cooperation and politeness
• Perform other duties or special projects as assigned

Revenue Cycle Representative

• Conduct and manage on-site insurance property claim inventory assignments according to field inventory processes
• Complete assigned tasks in alignment with department, facility, operational, and corporate goals
• Assist with business development for new and existing service offerings
• Build and maintain customer relationships with adjusters to support retention and repeat use
• Communicate daily with the Field Manager and Service Manager about operational issues and improvements
• Follow standard operating and safety procedures
• Perform assignments safely and concisely according to Enservio safety standards

Field Claim Representative

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations
• Ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated routes defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where service is provided
• Create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit
• Work with sales partners to expand Grainger offerings
• Manage customer inventory through the KeepStock program
• Implement sales strategy with partners and help customers understand Grainger's MRO solutions

On-Site Service Representative – Part Time

• Execute AbbVie brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build customer relationships and identify and solve customer needs
• Create pre-call plans and perform post-call evaluations
• Handle objections and secure calls to action during sales calls
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build knowledge of customer needs, territory landscape, competitors, market segments, accounts, disease, products, clinical topics, and sales
• Share market intelligence with field, brand, and sales management teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Travel approximately 25% of the time

Specialty Representative, Psychiatry

• Execute brand strategy and tactics in the field
• Deliver sales performance, brand KPIs, financial targets, and marketing objectives
• Manage the assigned territory and targeted accounts
• Build strong customer relationships and solve customer needs
• Create pre-call plans and conduct post-call evaluations
• Handle objections and secure calls to action during sales calls
• Develop and execute call plans to optimize customer coverage and sales opportunities
• Build understanding of customer needs, territory landscape, competitors, market segments, accounts, disease, products, clinical topics, and sales practices
• Share market intelligence with field, brand, and sales teams
• Differentiate AbbVie’s value proposition with healthcare providers
• Identify, develop, and maintain disease-state experts and speakers/advocates
• Operate within AbbVie’s business code of conduct, policies, and applicable laws and regulations
• Travel approximately 25% of the time

• Serve as the first point of contact for patient inquiries and customer service
• Assist with resolving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding patient appointments and follow-up needs
• Attend required meetings and huddles and collaborate within the clinic team
• Maintain accurate new and current patient accounts, including insurance and billing information
• Deliver exceptional patient experiences and support a warm, welcoming, efficient in-clinic experience

• Serve as first point of contact for patient inquiries and customer services
• Assist with solving patient issues
• Schedule and confirm patient appointments
• Collect point-of-service payments, including patient copays and other patient financial responsibility
• Communicate with clinic teams and central support regarding appointments and follow-up needs
• Attend required meetings and huddles and collaborate within the clinic team
• Maintain accurate new and current patient accounts, including insurance and billing information
• Deliver exceptional patient experiences and support a warm, welcoming, smooth, and efficient in-clinic experience