Sales Operations Manager

• Own assigned Sales platforms and represent Sales needs for enhancements, priorities, and issue resolution
• Maintain system priorities and backlogs based on business value, user needs, and operational risk
• Evaluate workflows, data, integrations, reporting dependencies, access, and user experience
• Own and maintain Sales data infrastructure, including data models, integrations, and pipelines feeding CRM and analytics tools
• Design and own the intake process for Sales requests directed to Analytics
• Interface with Engineering to clarify requirements, track status, and ensure timely delivery
• Serve as the single point of accountability for Sales-originated requests moving through Analytics and Engineering
• Build documentation, templates, and criteria for Sales request submissions
• Partner with Sales stakeholders to understand workflows, pain points, and business needs
• Translate business requirements into technical specifications, user stories, acceptance criteria, test scenarios, and success measures
• Liaise between GTM, Product, and Engineering to align priorities, scope, and timelines
• Evaluate solutions, manage dependencies, and resolve issues with technical teams
• Coordinate user acceptance testing, release validation, and post-launch verification
• Lead cross-functional projects from discovery through delivery
• Measure adoption, utilization, data quality, user experience, productivity, and business outcomes
• Recommend system and process improvements using feedback and performance insights
• Partner with Sales, Sales Enablement, Analytics, Product, and Engineering teams
• Track and communicate requests, risks, dependencies, decisions, and delivery status
• Translate technical tradeoffs into business recommendations
• Provide technical and sales engineering support to help Sales understand and articulate product and tooling capabilities

Explore Manager, Sales Systems at Credit Acceptance. Review requirements and application details.

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