Wonderly

Sales Operations Manager

Wonderly
Posted 10/19/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite
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Core Competencies

Role fit
Core Competencies

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Demonstrates strong leadership in managing inside sales teams, focusing on coaching, performance metrics, and operational improvements. Proven ability to onboard new representatives effectively while maintaining organization and adapting to rapid changes.

Highest-signal resume keywords
Inside Sales Team ManagementCoaching Sales RepresentativesPerformance Metrics AnalysisOperational Improvement InitiativesTeam Leadership in Fast-Growing Environments

About the role

Key responsibilities & impact
  • Run the day-to-day operations of the inside sales team
  • Manage schedules, coverage, weekend rotation, and attendance
  • Hire and onboard new representatives and get them productive quickly
  • Listen to calls and coach representatives on improvements
  • Track speed to lead, contact rate, booking rate, and show rate
  • Act when sales performance metrics decline
  • Handle performance issues and difficult conversations
  • Document processes so the team does not depend on one person
  • Identify broken processes and initiate improvements
  • Shape how the growing team is operated, including coverage, coaching, and onboarding practices
  • Work directly with the Head of Operations and Sales Operations lead
  • Own the team’s numbers and review them regularly
  • Take ownership of the team within the first two weeks

Requirements

What you’ll need
  • Experience running an inside sales or appointment-setting team
  • Experience as a team lead or sales floor manager coaching representatives daily
  • Experience in sales operations or support operations at a fast-growing company with people-management responsibility
  • Experience in home services or remodeling companies running teams that booked in-home appointments
  • Experience managing a team and being responsible for its numbers
  • Ability to listen to calls and identify what representatives should have done differently
  • Ability to handle difficult performance conversations directly
  • Ability to identify operational issues before they appear in metrics
  • Strong organization and ability to keep the team organized
  • Comfort with ambiguity and rapid change
  • Authorization to work in the US or Canada
  • Availability for 60–70 hour work weeks and some weekend coverage

Benefits

Comp & perks
  • Equity
  • Remote work in the US and Canada
  • Diverse and inclusive workplace
  • Equal opportunities
  • 60–70 hour weeks with coverage aligned to lead volume, including some weekends

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Sales OperationsAppointment SettingPerformance TrackingProcess DocumentationMetrics Analysis
Soft Skills
Strong OrganizationDifficult Conversation HandlingAdaptability to ChangeCoaching and Mentoring
Industry Keywords
Home ServicesRemodelingSales Performance MetricsTeam OnboardingOperational Issues Identification