Sales Operations Manager

• Act as the primary Sales Operations partner for an assigned sales channel or priority area
• Serve as a thought partner to channel leaders and understand channel goals and performance drivers
• Analyze operational issues and identify improvement opportunities
• Make strategic recommendations and contribute to quarterly prioritization discussions
• Investigate operational problems through stakeholder input, workflow reviews, and data analysis
• Build fact bases, size impacts, and translate findings into recommendations with explicit trade-offs
• Document current-state processes, requirements, owners, handoffs, dependencies, and failure points
• Design clearer, more efficient, and scalable process improvements
• Lead channel projects from discovery and scoping through execution, rollout, and post-launch measurement
• Define requirements, project plans, milestones, owners, dependencies, risks, and success measures
• Coordinate cross-functional execution, resolve blockers, and escalate risks
• Develop rollout plans covering communication, documentation, training, readiness, and post-launch support
• Deliver executive-ready updates on project status, milestones, risks, decisions, and actions
• Facilitate discovery sessions, working meetings, project updates, and launch-readiness discussions
• Partner with RevTech, Enablement, Sales Planning, Finance, Analytics, and Sales stakeholders
• Prepare impacted teams for new processes, tools, or expectations
• Monitor adoption, process health, stakeholder feedback, and business impact
• Connect project results to productivity, conversion, pipeline quality, sales cycle, or forecast accuracy

• Provide operational, administrative, and system support to the Global Sales Team
• Support administration and adoption of Salesforce and Revenue Cloud
• Support Sales Managers with contracting, CRM processes, data maintenance, and system-related questions
• Create, maintain, and implement sales processes, tools, documentation, and resources
• Help Sales Managers complete Revenue Cloud contracting requirements independently
• Maintain accurate and timely sales information and data integrity across systems
• Collaborate with Sales Operations, Sales Managers, and internal stakeholders on consistent processes
• Provide training, onboarding, and ongoing support for sales systems and processes
• Provide coverage for other Sales Operations and Automation team members
• Support operational and administrative projects and initiatives
• Identify opportunities to improve sales processes, system adoption, documentation, and user experience
• Maintain Salesforce account, contact, opportunity, activity, and other CRM records
• Perform data updates, corrections, and quality checks
• Prepare and maintain rate sheets and contracting resources
• Create and maintain user guides, SOPs, training materials, and communications
• Assist with testing new system functionality, processes, and enhancements
• Provide professional support to internal and external stakeholders and assist with customer communications

Global Sales Operations Specialist

• Develop and maintain the institutional sales enablement strategy, operating model, standards, and governance routines
• Design scalable playbooks, templates, workflows, scripts, onboarding resources, and adoption routines
• Own the sales activation framework, calendar, campaign enablement approach, and feedback loops with Marketing and Product
• Measure enablement effectiveness, adoption, data quality, activity trends, and process consistency
• Partner with Marketing to develop and govern institutional collateral, campaign materials, market updates, messaging architecture, and toolkit standards
• Govern content distribution and version control for institutional sales materials, product updates, and client communications
• Own the workflow management operating model, intake rules, prioritization criteria, workflow standards, and reporting routines
• Govern CRM standards, required fields, reporting definitions, dashboard logic, adoption routines, and data-quality expectations
• Own RFP response platform governance, content library standards, workflow design, SME engagement, and continuous improvement
• Identify, test, govern, and scale responsible AI-enabled solutions
• Establish institutional data standards, reporting definitions, quality expectations, and governance routines
• Develop recurring process documentation, business routines, and enablement reporting standards
• Partner with Legal, Compliance, Portfolio Management, Product, Marketing, Operations, and Innovation to meet regulatory, brand, governance, and operational requirements
• Align priorities, clarify decision rights, and improve accountability across institutional sales enablement activities
• Report to the Director, Institutional Sales Enablement
• Day-to-day request fulfilment, client/prospect customization, presentation assembly, live RFP coordination, report production, and service delivery are owned by Institutional Sales Support

Senior Manager, Institutional Sales Enablement

• Drive sustainable clinical nutritional sales growth and deliver sales and operational support across assigned territories
• Manage the clinical nutrition territory and provide hands-on sales support
• Serve as a Nutrition product and portfolio subject matter expert
• Build and maintain customer relationships and execute sales strategies
• Assume full or partial territory management responsibilities based on business needs, portfolio mix, and geographic coverage
• Exceed sales targets through territory planning, opportunity management, and consultative selling
• Conduct in-person and virtual customer engagements with decision-makers, clinicians, and committees
• Develop and execute account and territory plans aligned with marketing strategy and segmentation models
• Identify growth opportunities, support RFP responses, and contribute to contract negotiations
• Lead or support customer onboarding, product implementation, workflow integration, and adoption of Baxter solutions
• Provide sales support for product launches, customer training, order assistance, backorder resolution, demo and loaner equipment management, samples, and sales teams
• Analyze sales data, customer trends, and territory performance metrics to support forecasting and identify risks and growth opportunities
• Collaborate with marketing, medical, market access, commercial operations, and supply chain teams
• Support local, regional, and national initiatives, conferences, seminars, customer presentations, and process improvement efforts
• Report to the National Sales Manager Pharma & Nutrition

Sales Enablement Specialist – Nutrition

• Pinpoint drivers of services performance and lead initiatives to improve the new customer experience and team efficiency
• Partner with cross-functional teams to scope and execute strategic projects reducing workflow friction and inefficiencies for the Services organization
• Manage weekly and monthly business processes, escalating deviations from goals and expectations
• Serve as the connective tissue between Services and the rest of the business
• Handle ad-hoc reporting requests through Salesforce and other platforms
• Advise sales leadership on operational approaches to business problems at scale
• Oversee internal processes and systems across Implementation, Installation, and Customer Education
• Bring a data-driven perspective to operational process management, resource allocation, and performance monitoring
• Collaborate with Sales, Support, and Product to improve the new customer experience

Sales Operations Manager – Implementation

• Coordinate email campaign distribution for leaders and wholesalers, track results, and prepare performance updates
• Process and track vendor invoices for accurate and timely payment
• Monitor applicable budgets and provide regular updates to wholesalers and sales leaders
• Plan and deliver in-person and virtual advisor events, educational programs, promotional activities, and internal meetings
• Administer the continuing education credit process, including program submission, approval, participant reporting, and certificate delivery
• Prepare ad hoc reports using Salesforce and Microsoft Power BI and provide data analysis and insights
• Maintain accurate advisor assignments in Salesforce and coordinate assignment of unassigned advisors
• Support adoption of new sales tools and technologies through guidance, training, and troubleshooting
• Support leadership with national sales initiatives and special projects
• Coordinate employee onboarding and offboarding, including system access, equipment, documentation, and related administration
• Occasional travel for training, meetings, and events

Sales Enablement Coordinator

• Update and quality-check training materials, documents, presentations, and communications for accuracy, consistency, branding, and accessibility
• Organize files and identify the most current versions clearly
• Support the weekly Sales Newsletter by coordinating, editing, formatting, and validating submissions
• Maintain current, well-organized SharePoint content and accurate training records
• Manage competing deadlines, communicate progress, raise issues early, and seek additional work once priorities are on track
• Support sales professionals with tools, training, communications, and insights
• Collaborate with subject matter experts and partners across EDC
• Build practical skills in content development, stakeholder coordination, and digital collaboration

EDC Student/New Grad Position – Sales Enablement Team

• Administer Mindtickle and other enablement systems, including content, users, assignments, and reporting
• Keep enablement systems organized, current, and easy for the field to navigate
• Troubleshoot access and content issues and provide tool support
• Build and run role-specific onboarding programs for new Sales and GTM hires
• Facilitate onboarding sessions and guide new hires throughout ramp
• Train new hires on Salesforce, Mindtickle, Gong, and sales workflows
• Coordinate subject matter experts from Sales, Product, and other teams for onboarding
• Maintain onboarding curricula and materials as products, tools, and processes evolve
• Track new hire progress and readiness and flag gaps to managers and enablement leadership
• Build and maintain reporting on enablement participation, completion, and effectiveness
• Translate Gong call analytics and field data into insights on rep performance, messaging adoption, and skill gaps
• Identify GTM support needs and recommend enablement programs
• Present reporting and insights to Enablement and Sales leadership
• Organize and execute sales enablement trainings, workshops, and certifications
• Manage program logistics, scheduling, communications, materials, and follow-up
• Create quick-reference guides, updates, and job aids
• Partner cross-functionally with Marketing, Product, and other stakeholders
• Support calendars, budgets, program tracking, and feedback collection

Sales Enablement Specialist

• Develop sales strategies and best practices for discovery, product positioning, value articulation, objection handling, follow-up, negotiation, and closing
• Adapt sales strategies across Direct-to-Consumer, Physician Partnerships, and Enterprise teams
• Analyze won, lost, and stalled sales to improve performance
• Turn successful selling behaviours into frameworks, talk tracks, playbooks, and coaching resources
• Build and own Prenuvo’s sales enablement roadmap across all sales channels
• Develop onboarding, training, coaching, certification, and reinforcement programs
• Facilitate training sessions, workshops, coaching, and other enablement programs
• Work with sales leaders and frontline reps through call listening, shadowing, and performance reviews
• Create and maintain playbooks, talk tracks, discovery guides, objection-handling resources, competitive materials, case studies, and other sales content
• Build a centralized source of truth for sales training and resources
• Partner with Marketing, Product, Clinical, Legal, Sales Operations, and subject-matter experts
• Use sales enablement and AI-powered tools to improve access to information
• Define enablement requirements for sales tools and support new processes or technology with training
• Define measures of enablement effectiveness and interpret sales performance data
• Test and iterate programs based on measurable changes in seller behaviour and performance
• Share priorities, results, and recommendations with Sales Leadership
• Prepare sellers for new products, campaigns, processes, and company initiatives
• Translate complex or changing information into clear guidance for sales teams
• Prioritize enablement needs across multiple audiences based on business impact

Senior Sales Enablement Manager

• Support key initiatives across customer lifecycle management, engagement and retention programs, and strategic partner relationship management
• Support day-to-day operations with analytical, administrative, reporting, and project coordination assistance
• Conduct internal reviews of compliance, risk management, and operational processes to identify control gaps, process improvements, and governance opportunities
• Analyze mystery shop, customer complaint, coaching, and operational performance data to identify trends, risks, root causes, and improvement opportunities
• Assist with development of an asset management model for inventory tracking, operational oversight, controls, and reporting
• Prepare and maintain reports, dashboards, presentations, process documentation, operating procedures, and audit evidence
• Contribute to strategic initiatives, pilot programs, process improvements, go-to-market launches, promotional campaigns, and vendor activities
• Collaborate with Digital, Marketing, Product, Data, Sales, Operations, Compliance, Risk, Technology, Vendor Management, and external partners
• Complete ad hoc analysis and support additional team priorities
• Support initiatives enhancing customer experience and engagement for no-fee and Insiders credit cards

Sales Operations Manager jobs in Canada