Salesforce Administrator

• Assist the Offprem Delivery Team in coordinating with clients and completing project deliverables on time and on budget
• Communicate with internal and external stakeholders regarding project status and timelines
• Develop project timelines with clients and the Offprem Delivery Team
• Determine project milestones, completion dates, key deliverable dates, and use-case deadlines
• Coordinate availability for meetings and distribute meeting invitations
• Track project tasks and timelines against agreed deadlines, milestones, and Statements of Work
• Ensure Offprem team members stay on track
• Ensure clients complete tasks by requested deadlines and communicate timeline shifts caused by client delays
• Use Asana to assign tasks to team members
• Take notes during calls and distribute them to client and Offprem teams
• Lead weekly status calls and send weekly status reports covering completed tasks, upcoming tasks, next steps, and budget tracking
• Lead kickoff calls covering introductions, methodology, scope, and next steps
• Respond to client emails and route questions or responses to appropriate project team members
• Identify project risks and issues and develop mitigation strategies
• Identify opportunities or propose solutions for future work

Associate Project Manager, Salesforce

• Work on the administration, platform, security, and user access for Salesforce (internally called Relate)
• Develop an understanding of the business, corporate culture and structure to support the work
• Contribute creative ideas and strategic approaches in response to changing situations
• Report to an Engineering Senior Manager
• Participate in a 10 to 14 week summer internship program starting in mid to late May and ending in August
• Gain exposure to different areas of the business and participate in networking and coaching opportunities

Summer Intern – Salesforce Admin

• Maintain data integrity across a large Salesforce organization with extensive custom configuration
• Build and maintain reconciliation checks between Salesforce and source systems
• Deduplicate contact and household records; manage imports and extracts
• Detect and prevent silent data loss
• Define and evidence data-quality standards
• Administer users, profiles, roles, permission sets, sharing rules, and field-level security using least privilege
• Conduct periodic access reviews
• Handle mentor, student, and donor records in line with FERPA, donor obligations, and data protection policy
• Support SOC 2 work with evidence from the Salesforce administration area
• Own integrations feeding Salesforce, including FormAssembly, the in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and donation tools
• Diagnose failed and partial records using connector and integration logs; trace root causes to source systems
• Configure and maintain field mappings, record-matching criteria, and upsert keys
• Review changes to systems writing into Salesforce
• Triage and resolve requests through the ticket queue
• Train and enable staff through materials, demos, and sessions
• Document configuration, workflows, and decision rationale
• Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior
• Support Development on donation data and campaign structure
• Manage three annual Salesforce releases, including release-note review, sandbox testing, and change communication
• In the first 90 days, map systems writing into Salesforce, establish reconciliation checks, complete an access review, and clear the inherited support backlog
• Report to the Director of IT and collaborate with Recruitment, Screening, Program, and Development

• Manage a team of two Salesforce Administrators
• Report directly to the VP of Operations and collaborate with sales, support, sales operations, finance, and other stakeholders
• Manage users and licenses, including setup/deactivation, roles, profiles, permissions, public groups, OWD, and sharing rules
• Configure Salesforce, including data flows, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Develop user reports and provide training
• Manage sandbox environments and DevOps/release processes
• Identify and gather requirements and translate them into scalable, best-practice solutions
• Identify unused or underutilized platform features
• Create a platform roadmap and define priorities with stakeholders
• Communicate platform changes to end users and stakeholders
• Improve Salesforce data quality through data management, rules, and automation
• Perform proactive system maintenance, including Security Reviews, Release Updates, Health Check, and Optimizer
• Handle user support tickets and improve user adoption
• Conduct new-user and ongoing-user training
• Create and maintain technical documentation
• Manage integrated applications and third-party suppliers, including Marketo, Milestones PM+, BlueSnap Payments, Chargent, and DocuSign
• Participate in annual Salesforce contract renewals and negotiations
• Perform other duties assigned by management

Senior Salesforce Administrator

• Serve as primary system administrator for HCZ Salesforce users
• Handle user account maintenance, reports and dashboards, flows, and other routine administrative tasks
• Implement and enforce data quality best practices, including data cleaning and deduplication
• Document organizational policies, procedures, best practices, and use cases
• Coordinate the evaluation, scope, and completion of new development requests
• Perform data uploads from primary or secondary data sources and maintain data integrity
• Assist in training power users and grow Salesforce skills across departments
• Monitor and manage Salesforce integrations with other data systems
• Design automated processes to improve efficiency with scale and lean design
• Provide day-to-day support, maintenance, and improvement of the enterprise-wide Salesforce instance
• Report to the Director of Data Science

• Administer and maintain Salesforce and CPQ, including user access, profiles, security settings, workflows, dashboards, reports, and system configurations
• Serve as the primary business resource for Salesforce, CPQ, and other commercial applications
• Troubleshoot system issues, resolve user inquiries, and coordinate enhancements with IT and external partners
• Support system upgrades, testing, validation, and implementation activities
• Develop, maintain, and enhance Power BI dashboards, scorecards, and performance reporting tools
• Analyze sales performance, pipeline health, forecasting accuracy, customer trends, territory performance, and commercial metrics
• Translate complex data into actionable insights and recommendations for business leaders
• Create executive-ready reports, presentations, and business reviews
• Support forecasting, pipeline management, territory planning, account management, and performance tracking
• Recommend process enhancements and support standardized commercial operating processes
• Maintain customer, account, opportunity, product, and sales data integrity
• Execute data cleansing, validation, de-duplication, and governance activities
• Establish reporting standards, KPI definitions, and data quality controls
• Support data alignment across Salesforce, Power BI, SAP S/4HANA, and other commercial systems
• Partner with Sales, Commercial Operations, Finance, Customer Service, Marketing, and IT
• Gather business requirements and translate them into scalable system, reporting, and process solutions
• Develop documentation, training resources, and process guides
• Train and support end users and act as liaison between business stakeholders and technical teams

Salesforce CPQ Administrator – Analyst

• Own day-to-day administration of the Salesforce Enterprise org, including users, profiles, roles, permission sets, sharing rules and security
• Monitor Salesforce seasonal releases and recommend platform and process improvements
• Manage the relationship with Salesforce and advocate for new features and software renewals
• Gather stakeholder requirements and translate them into documented solutions
• Design, build and maintain Flows, validation rules, approval processes, record types, page layouts and custom objects
• Support and monitor integrations between Salesforce, NetSuite and Apollo.io using Celigo
• Troubleshoot and resolve integration synchronization issues
• Manage releases using sandboxes and CI/CD pipelines with testing, peer review and documentation
• Own data hygiene, imports and updates via Data Loader, deduplication and regular audits
• Build and maintain reports and dashboards for pipeline and performance visibility
• Provide first-line Salesforce support in the US, deliver training and write user guides
• Maintain system documentation, SOPs and administration guides
• Lead, mentor and develop the Junior Salesforce Administrator in Semarang, Indonesia
• Delegate, prioritize and review the junior administrator’s work
• Report to the Head of Technology and partner with global Technology and regional teams

• Drive the vision, roadmap, and execution of enterprise capabilities supporting Product Business Systems
• Define and manage the product roadmap for Product and Pricing, Fulfillment & Provisioning capabilities
• Serve as the PBS subject matter expert across Salesforce, Salesforce Revenue Cloud Advanced, NetSuite, Oracle ERP, MuleSoft / Oracle Integration Cloud, Kaseya One, and boundary applications
• Partner with Finance, Billing Operations, Revenue Operations, Sales Operations, Customer Operations, Product, Engineering, Architecture, Security, and IT stakeholders
• Lead requirements definition and solution alignment across the Lead-to-Cash lifecycle
• Translate complex business processes into system requirements, user stories, acceptance criteria, process flows, and testable outcomes
• Ensure product, pricing, order, entitlement, provisioning, and usage data flows are consistent and traceable across integrated systems
• Own and manage the product backlog and lead Agile ceremonies including sprint planning, backlog refinement, discovery sessions, solution reviews, and demos
• Drive timely delivery across BAU and NextGen transformation workstreams
• Collaborate with technical leads, engineers, QA, enterprise architecture, fulfillment operations, finance operations, and customer support teams
• Facilitate issue resolution across complex integrated workflows
• Ensure compliance with internal controls, data privacy, security requirements, and enterprise policies
• Monitor system performance, user adoption, data quality, defect trends, and operational outcomes
• Improve billing accuracy, customer fulfillment and provisioning, software usage and overage management, and operational scalability
• Support migration from fragmented manual processes to standardized, automated, scalable global PBS capabilities

Product Manager, Salesforce

• Own the day-to-day health, configuration, and evolution of Fleetio's Salesforce platform
• Translate stakeholder requirements into scalable, best-practice solutions
• Build and maintain Salesforce configuration, including Flow, validation rules, approval processes, assignment rules, custom objects and fields, record types, page layouts and dynamic forms, Lightning pages, apps and actions, mobile administration, custom settings, reports, and dashboards
• Manage users and licenses, including setup and deactivation, roles, profiles, permission sets, public groups, org-wide defaults, and sharing rules
• Improve Salesforce data quality through duplicate and validation rules, automation, and regular data audits
• Administer Salesforce-connected GTM applications including Workato, Outreach, Gong, Marketo, ZoomInfo, and others
• Troubleshoot syncs, support users and licenses, escalate to vendors, and maintain integration health
• Serve as escalation point for complex Salesforce support issues across Flow, automation, integrations, and data
• Perform platform maintenance including release readiness, security and permission audits, Health Check and Optimizer remediation, technical debt cleanup, and retirement of unused configuration
• Identify underutilized Salesforce capabilities and recommend native alternatives to manual work or third-party tools
• Contribute to the platform roadmap by sizing requests, surfacing trade-offs, and flagging downstream costs
• Partner with Product and Engineering to bring product data into Salesforce for reporting and automation
• Drive user adoption through training, enablement materials, and communication of platform changes
• Maintain technical documentation
• Report to the Salesforce Team Lead within the GTM Systems & Marketing Operations function
• Partner with stakeholders across Sales, Marketing, Customer Success, and Finance

• Serve as the primary administrator for Lifeway's marketing platform, currently Salesforce Marketing Cloud Engagement
• Own platform configuration, maintenance, and governance
• Build and enhance contact suppression automations, unsubscribe workflows, data lookup toolsets, and audience segmentation capabilities
• Manage integrations with Salesforce Sales Cloud, Salesforce Service Cloud, Form.io, and Snowflake
• Configure and maintain data ingestion pipelines for audience building and segmentation at scale
• Lead requirements gathering and translate business needs into scalable platform solutions
• Collaborate with development teams to integrate the marketing platform with websites and coordinate a custom preference center
• Configure and maintain data export processes for reporting, analytics, and data backup
• Monitor platform release updates, security reviews, and health checks
• Create and maintain technical documentation and communicate platform changes to trainers, end users, and stakeholders
• Contribute to platform roadmap planning and agile sprint ceremonies
• Coordinate SSO and role management with IT Operations and Security
• Live out Lifeway’s mission and values and show commitment to Kingdom work

Salesforce Administrator jobs in United States

Associate Project Manager, Salesforce

Summer Intern – Salesforce Admin