Support Engineer

• Support day-to-day servicing of a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Ensure compliance with loan documents and accurate transaction processing
• Provide timely reporting to stakeholders
• Analyze and interpret complex loan agreements to apply loan terms in servicing activities
• Perform servicing activities in compliance with servicing agreements, documentation, internal policies and procedures, and applicable laws and regulations
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with periodic investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records
• Support onboarding of new loans and transitions of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions, ensure quality, and support risk mitigation
• Identify and contact authorized parties to complete Borrower Admin registration for CRE Insight access
• Process borrower requests through phone, email, and the CRE Insight portal
• Research and process incoming and aged funds
• Monitor delinquencies and perform collection activities
• Review and process borrower-requested late-charge waivers
• Complete address changes, audit confirmations, and rate-cap reviews
• Communicate and collaborate with functional departments to address borrower questions and issues

Loan Support Analyst – Commercial Mortgage Backed Securities, CMBS Servicing

• Perform previous-day reconciliations
• Conduct overnight investing
• Process wire and ACH disbursement transactions
• Prepare audit reporting
• Provide management with statistics on transaction volume and bank account balances
• Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Ensure compliance with loan documents and accurately process transactions
• Prepare timely reports for stakeholders
• Apply and interpret complex loan agreement terms in servicing activities
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements
• Assist with investor, internal, and regulatory reporting
• Perform covenant compliance testing
• Maintain accurate and current loan servicing records
• Support onboarding of new loans and transitions of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts
• Exercise funds disbursement authority when applicable
• Review reports to identify exceptions and support risk mitigation
• Serve as a subject matter resource and provide specialty product training when applicable

Senior Loan Support Analyst – Treasury

• Perform covenant monitoring and testing to safeguard lenders’ cash flow and collateral
• Service a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans
• Apply specialty product knowledge to loans involving elevated borrower relationships and/or complexity
• Analyze and interpret complex loan agreements to apply loan terms accurately in servicing activities
• Ensure compliance with loan documents, servicing agreements, internal policies and procedures, and applicable laws and regulations
• Process transactions accurately and provide timely reporting to stakeholders
• Communicate with borrowers regarding financial test results and required follow-up actions
• Resolve non-compliant issues through written and verbal communication with internal and external parties
• Review and process loan payments, escrows, and reserve account disbursements as needed
• Assist with investor, internal, and regulatory reporting
• Perform covenant compliance testing and maintain accurate, current loan servicing records
• Support onboarding of new loans and transition of paid-off or transferred loans
• Support tax and insurance administration
• Perform collection activities on delinquent accounts as needed
• Exercise funds disbursement authority as applicable
• Perform quality control reviews, identify exceptions, and contribute to risk mitigation
• Serve as a subject matter resource and provide specialty product training

Senior Loan Support Analyst – Covenant Administration

• Serve as the main point of contact for application-related support requests via office visit, phone, or email for local, remote, and field users
• Troubleshoot and resolve enterprise application issues, including break/fix, configuration, and integration problems
• Analyze incident trends and recurring issues and recommend process improvements
• Document support cases, resolutions, and best practices for the knowledge base
• Collaborate with application owners and support team members to escalate complex issues
• Participate in testing, application upgrades, and deployments
• Provide user training, onboarding, and guidance
• Support application security, access management, and licensing and regulatory compliance
• Participate in application lifecycle management, including requirements gathering, testing, and post-implementation support
• Assist with audits, data integrity checks, and reporting
• Monitor new features, updates, and industry trends to enhance user experience
• Perform responsibilities in accordance with ICM’s corporate values

Applications Support Analyst

• Provide technical support to customers, customer support personnel, and field support staff
• Diagnose, troubleshoot, repair, and debug NetApp hardware and software products
• Address hardware, software, multi-system, multi-vendor, and multi-network interoperability issues
• Respond to post-sales customer support issues via phone, email, web, chat, or Active Support
• Monitor and respond to alerts on customer systems
• Raise support cases for Active IQ/AutoSupport alerts and direct customer requests
• Research customer issues and follow up with recommendations and action plans
• Troubleshoot customer environments across NetApp hardware and software products
• Collect and analyze multi-platform logs to identify issues and determine root cause
• Collaborate with other Technical Support Engineers to facilitate customer solutions
• Escalate complex cases to senior Technical Support Engineers or Escalation Engineers
• Leverage internal technical expertise, knowledge bases, and support tools
• Create knowledge base articles
• Share best practices with Technical Support Center staff and learn about new technologies and storage applications

Technical Support Engineer

• Design and execute Business Value Testing (BVT) frameworks to validate IT enabling platform performance against defined KPIs
• Analyze testing results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new features and offerings
• Partner with IT, Vendor, and QA teams to triage testing issues and drive timely resolution
• Ensure platform capabilities including offers, ordering, billing, fulfillment, and UI/UX experience are high quality and compliant with product requirements across SMB, Enterprise, and FED/SLED segments
• Provide technical support across TFB business opportunities for customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues
• Act as a TPM to manage issues and defects from identification through technical resolution and production implementation
• Maintain and improve the reliability of advanced wireless network products and services
• Provide technical leadership, guidance, and innovative solutions to internal teams and external partners

Senior Engineer, Advanced Enterprise Product Support Engineering

• Design and execute Business Value Testing frameworks to validate IT enabling platform performance against defined KPIs
• Analyze testing results and deliver actionable recommendations
• Collaborate with Product Managers to define acceptance criteria and success benchmarks for new features and offerings
• Collaborate with IT, Vendor, and QA teams to triage testing issues and drive timely resolution
• Ensure offers, ordering, billing, fulfillment, and UI/UX platform capabilities are delivered with high quality and comply with product requirements across SMB, Enterprise, and FED/SLED segments
• Provide technical support across TFB business opportunities for customer integration and implementation
• Analyze customer business needs and present tailored technical product proposals for integration with customer systems and equipment
• Resolve Tier 3 and above customer-impacting issues
• Act as a TPM to manage issue and defect lifecycles from identification through technical resolution and production implementation
• Maintain and improve the reliability of advanced wireless network products and services
• Provide technical leadership, guidance, and innovative solutions to internal teams and external partners

• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for accounts
• Support direct bill and all agency bill types of billing structures as assigned
• Maintain accurate policy records, documentation, and activities in Applied EPIC according to OTech standards
• Review carrier-issued policies, invoices, and notices for accurate and timely data entry
• Issue Certificates of Insurance, Evidence of Property (EOPs), and Auto ID cards using CSR24 and EPIC
• Follow documentation standards, naming conventions, and attachment protocols
• Enter daily work on a Production Tracker
• Participate in workflow documentation updates and operational enablement initiatives
• Meet quality and production standards while maintaining data accuracy and documentation integrity
• Adhere to turnaround SLAs for assigned workflows
• Achieve assigned volume goals for all accounts

Operations Technical Support Associate

• Resolve customer questions through phone, chat, and email for system or product issues
• Take ownership of customer cases from beginning to end
• Identify, resolve, and escalate issues when necessary
• Document customer interactions in the customer relationship database
• Participate in projects and process improvement initiatives
• Provide general reports to management as requested
• Participate in product testing and review as required
• Secure and keep confidential product and customer data
• Perform other duties as assigned by the supervisor

Support Engineer jobs in Kansas

Loan Support Analyst – Commercial Mortgage Backed Securities, CMBS Servicing

Senior Loan Support Analyst – Treasury

Senior Loan Support Analyst – Covenant Administration

Applications Support Analyst

Technical Support Engineer

Senior Engineer, Advanced Enterprise Product Support Engineering

Senior Engineer, Advanced Enterprise Product Support Engineering

Operations Technical Support Associate

Customer Service Technical Associate – Application Technical Support