Support Engineer

• Provide technical support to end-users for hardware and software within the company's manufacturing plant
• Install, configure, and maintain computer hardware, software, and peripherals
• Troubleshoot and resolve hardware, software, and network issues
• Monitor and maintain computer systems and networks for performance and security
• Document IT processes, procedures, and troubleshooting steps
• Collaborate with IT team members to implement and maintain IT policies and procedures
• Provide status and completion updates to managers and users
• Support employees via phone, email, chat, ticketing system, in-person, and remotely
• Assist with software implementation, installation, maintenance, troubleshooting, and licensing
• Maintain computers, laptops, phones, printers, conference rooms, servers, and network devices
• Create and support user accounts and group memberships in Active Directory
• Install, maintain, and troubleshoot ethernet and fiber optic cables
• Evaluate, prioritize, resolve, and escalate problems and requests
• Track hardware and component inventory and distribution records
• Maintain a clean and organized work area
• Work on projects and perform other assigned duties

IT Support Technician

• Resolve customer service tickets and provide ongoing support across desktop, server, network infrastructure, and cloud computing environments
• Manage, update, and support customer infrastructure, including firewalls, switches, access points, hypervisors, servers, SANs, desktops, VPNs, and Microsoft Azure
• Prioritize and address high-impact tickets while efficiently allocating time and resources
• Ensure solutions fully address customer needs and contribute to long-term customer success
• Communicate regularly with customers and CIT employees through verbal and written communication
• Maintain accurate records of support activities, ticket updates, resolutions, and customer interactions
• Meet or exceed KPIs related to ticket resolution time, customer satisfaction, and other relevant metrics
• Participate in ongoing education and training
• Participate in on-call and 24/7/365 shift rotations as required
• Perform other duties and responsibilities as assigned
• Conduct most end-user interactions virtually
• Keep web cameras on during external and internal meetings

IT Support Engineer – Level 2

• Serve as the initial escalation point for technical issues involving hardware, software, and network infrastructure
• Maintain, configure, and optimize desktops, laptops, mobile devices, peripherals, and other corporate systems
• Manage user accounts, access permissions, and software licensing for security and compliance
• Lead deployment of new hardware and software from procurement through user training and documentation
• Collaborate with cross-functional teams on upgrades, migrations, and technology implementations
• Develop and maintain documentation for common issues, system configurations, and best practices
• Train junior staff and end users
• Assist with IT asset management and coordinate with external vendors for procurement, repairs, and support
• Work with vendors to establish and monitor routine label-printer maintenance schedules
• Participate in a monthly on-call rotation

Senior IT Support Technician

• Build, debug and support real-time actionable mapping solutions that are highly reliable, innovative and high performance
• Support real-time in-field image edge processing
• Design, implement and deploy front-end elements, REST-based back-end services and database design schemas across TerraClear’s application stack
• Partner with Product Management and Software Engineering team members to review application functionality requirements and interface design
• Ensure applications remain current with major third-party dependency releases and current design/implementation practices
• Work in an Agile environment to prioritize tasks and deliver technical milestones on schedule

Junior Software Development, Tech Support Engineer

• Support, troubleshoot, and resolve EDI production issues related to claims and trading partner transactions
• Participate in on-call support rotations
• Analyze, map, and validate healthcare data exchanges including 270/271, 834, 835, and 837 transactions
• Write and maintain SQL queries for production support, reporting, testing, and data validation
• Use Splunk, App Insights, SOAP UI, and Postman to monitor and validate system performance
• Create and execute test plans, process test files, document results, and resolve defects
• Develop technical specifications, mapping documents, and process flows
• Support API integrations, ETL processes, and enterprise data exchange initiatives
• Develop dashboards to monitor data quality
• Maintain compliance with HIPAA requirements and healthcare EDI standards including TR3, CAQH CORE, and Blue Exchange guidelines
• Partner with business and technical teams to troubleshoot production issues and ensure successful data exchange between trading partners

EDI Technical Analyst – Claims

• Respond to incoming Jira service desk requests, including onboarding, access requests, hardware/software procurement, and network troubleshooting
• Configure, maintain, and troubleshoot local office networking devices, including wireless access points, switches, routers, and firewalls powered by CISCO Meraki
• Support Zoom and AV room solutions
• Administer OKTA IAM and SaaS collaboration tools including Google Workspace and Slack
• Manage the full lifecycle and hardware inventory of the global device fleet
• Manage endpoint protection across company devices using MDM/UEM and SASE systems
• Uphold data confidentiality and enforce company security policies
• Use AI tools and agents to automate IT tasks, accelerate ticket triage, and optimize support workflows
• Partner with HR, Operations, Security, and IT Systems Architects on technology initiatives and complex system issues
• Resolve technical issues for in-office and remote team members
• Participate in the on-call rotation to provide dependable IT support

IT Support Analyst II

• Own intake and triage of technical customer issues escalated from Customer Success
• Prioritize and manage a queue of multiple open issues
• Resolve complex enterprise issues, especially SSO and SCIM
• Lead technical troubleshooting and SCIM setup calls with customers
• Become an expert on Tango’s product
• Investigate issues using Datadog, PostHog, browser developer tools, logs, and API calls
• Keep Customer Success and on-call Engineering informed about open issues
• Escalate issues with technical analysis, reproduction steps, and root-cause hypotheses, and own cases through resolution
• Use AI tools such as Claude to enrich issue context, analyze logs, and automate triage, summaries, and communications
• Build and maintain runbooks, decision trees, and processes
• Improve and scale Tango’s support function with Engineering leadership
• Serve as the hub between Customer Success and Engineering

Technical Support Engineer

• Deliver technical assistance to customers through troubleshooting, configuration verification, and diagnostics for networking and security issues
• Own support cases from initiation through resolution
• Isolate faults and perform root-cause analysis while maintaining ticketing-system documentation
• Replicate customer network issues and validate configurations by simulating network topologies in a lab environment
• Collaborate with support teams, Account teams, QA, and Engineering to report product defects and track issue updates
• Document technical findings, configuration steps, and troubleshooting techniques in the internal knowledge base
• Use AI-powered diagnostic utilities, automated log analyzers, and machine-learning search tools to improve troubleshooting and reduce resolution time

• Administer and support Google Workspace, Zoom, Slack, and other core SaaS tools, including user provisioning and access management
• Deliver in-person support at the Austin office, resolving hardware, software, and connectivity issues
• Provide executive-level support for devices, meetings, travel technology, and day-to-day systems
• Set up, configure, and maintain employee laptops, primarily macOS, using Jamf or similar MDM platforms
• Support and maintain AV systems and Zoom Rooms for hybrid meetings, events, and executive communications
• Manage onboarding and offboarding, including equipment provisioning, account setup, and welcome orientation
• Triage and resolve IT tickets via help desk systems, Slack, Zoom, and email
• Collaborate with IT and Security on automation, process improvements, and internal documentation
• Automate repetitive processes for fast, accurate, and secure end-user support
• Ensure support activities comply with HIPAA, SOC 2, HITRUST, and internal security standards

IT Support Engineer

• Represent the RSR Program Office at RSR sites and execute an aggressive multi-site schedule
• Serve as an RSR subject matter expert to program office project, implementation, and engineering leads
• Participate in final planning and site preparation, including developing site implementation plans and conducting site visits as required
• Provide onsite installation/construction consultation for implementation and disposition activities
• Advise contractors on requirements based on design drawings and the statement of work
• Support installation and disposition for the RSR Program Office at major airports

Support Engineer jobs in United States

IT Support Technician

IT Support Engineer – Level 2

Senior IT Support Technician

Junior Software Development, Tech Support Engineer

EDI Technical Analyst – Claims

IT Support Analyst II

Technical Support Engineer

Technical Support Engineer

IT Support Engineer

Radar Field Support Technician