User Researcher

• Own end-to-end research for one or more post-purchase product areas
• Partner with Product, Design, Product Marketing, and Engineering
• Identify high-priority research topics and execute studies with minimal oversight
• Design and conduct custom primary research using qualitative and quantitative methods
• Manage and prioritize research plans in ambiguous, fast-changing environments
• Align stakeholders and efficiently execute on critical insights
• Communicate findings and recommendations to product teams and leadership
• Define and track research impact on product and business outcomes
• Report to the Manager of User Research

Senior User Researcher

• Set and own the research agenda across multiple AfterShip product areas and systems
• Identify, prioritize, lead, and execute research informing company-wide product strategy
• Define, design, execute, and socialize qualitative and quantitative research studies
• Build understanding of merchants, shoppers, and their post-purchase experiences worldwide
• Partner with Product, Design, Data Science, Engineering, and Product Marketing teams
• Translate research findings into product and business perspectives
• Align Directors, VPs, and other cross-functional leadership on strategic questions
• Mentor researchers and establish repeatable research practices
• Identify best practices in existing and emerging research methodologies
• Proactively identify new user and business opportunities
• Report to the Manager of User Research

Staff User Researcher

• Shape what Snowflake builds and how customers experience its products
• Partner with product, design, engineering, and marketing leads to set priorities
• Develop expertise in customer needs, product areas, and business objectives
• Lead qualitative and quantitative research using appropriate methods and rigor
• Make product and go-to-market decisions with cross-functional partners
• Work through tradeoffs, build alignment, and carry decisions through launch and adoption
• Combine customer research, product usage data, and prior findings to identify opportunities
• Identify and deliberately apply AI to strengthen research
• Maintain customer information confidentiality and security

• Attend meetings, huddles and trainings to learn about the business
• Share creative ideas to help improve the business
• Deliver reports, analyze metrics and summarize information to help drive the team forward
• Assist in creating materials and/or presentations for meetings
• Take notes during meetings and provide recaps

UX Research Intern

• Assist in the design and execution of user research studies, including usability testing, user interviews, surveys, and diary studies.
• Recruit, screen, and schedule participants for research sessions.
• Collect and organize qualitative and quantitative data.
• Analyze research findings and help generate key insights.
• Collaborate with designers, product managers, and developers to translate insights into actionable recommendations.
• Help prepare research documentation, reports, and presentations.
• Stay informed about UX research trends, tools, and best practices.
• Perform all other duties as assigned.

Associate Experience Design Researcher

• Plan and conduct user research with investigators, auditors, inspectors, analysts, and counsel using interviews, contextual inquiry, task analysis, diary studies, and surveys
• Design and run usability testing for OIGChat, data platform interfaces, dashboards, and pilot AI applications
• Document findings with severity ratings and actionable recommendations
• Conduct user readiness assessments and adoption surveys across program offices
• Build and maintain adoption measurement frameworks, usage analyses, and adoption dashboards
• Develop personas, journey maps, workflow models, and service blueprints
• Synthesize Community of Practice feedback, ambassador input, support themes, and feature requests into prioritized product-backlog findings
• Conduct human factors analysis of AI-assisted tasks, cognitive load, error-prone steps, verification behavior, and trust calibration
• Partner with training and adoption teams to distinguish design problems from training or communication gaps
• Conduct accessibility research with assistive technology users to validate Section 508 conformance
• Document research plans, protocols, consent practices, findings, and recommendations
• Maintain a research repository for team access

UX Researcher

• Work closely with Practice Solutions Managers to drive a consistent and positive user experience for attorneys and clients across applications and digital solutions
• Understand attorney behaviors and workflows to provide actionable insights for strategic decisions and product or solution implementation
• Plan and conduct qualitative and quantitative user research, including interviews, contextual inquiry, surveys and usability testing
• Drive user research through recruitment, study design, data collection, analysis and reporting
• Create personas, journey maps, service blueprints, user flows and other design artifacts
• Establish and maintain a centralized repository of reusable research data, insights and artifacts
• Translate research findings into business requirements with Practice Solutions Managers
• Collaborate with Data & Analytics to ideate, validate, develop, test and improve user interactions and adoption of AI products and solutions
• Support collection and analysis of product usage data
• Support user adoption of new and existing products and solutions

Senior UX Researcher

• Unearth customer insights to guide the user experience
• Provide actionable, meaningful, data-driven insights representing multiple users
• Evaluate current and upcoming user research needs across development, design, and marketing teams
• Design and conduct exploratory and concept-validation research
• Deliver formative and summative research in cadence with the design process
• Partner with designers, product managers, developers, and other stakeholders on cross-functional product teams
• Create research strategies and coordinate participant recruitment
• Facilitate usability studies and work directly with research participants
• Generate insights influencing product strategy, feature design, and prioritization
• Present findings and insights to stakeholders
• Plan, prioritize, and manage research projects
• Serve as liaison with stakeholders

• Plan and conduct qualitative and quantitative research, including interviews, contextual inquiry, surveys, and workflow analysis
• Study claims and medical evaluation workflows through approved access to users and representative materials
• Conduct usability testing on prototypes and production workflows
• Synthesize findings into prioritized insights and recommendations for product decisions
• Develop personas, journey maps, task flows, and workflow models
• Translate research findings into prototype concepts for claims and medical evaluation workflows
• Create wireframes, interaction models, and low- to mid-fidelity prototypes in Figma
• Collaborate with product designers to refine and test concepts
• Support interaction design, information architecture, and accessibility decisions
• Work with engineers, data teams, product owners, and subject-matter experts
• Participate in backlog refinement and design reviews
• Support design-to-development handoffs with research and workflow documentation
• Conduct domain research on disability claims, medical evaluation processes, and federal service workflows
• Analyze comparable case management and evidence review tools

UX Researcher – MDC/AICES

• Partner with the Sr. UX Lead and Sr. UX Strategist on Seer's Creative Services team
• Execute research studies for cross-industry B2B and B2C clients
• Lead evaluative research, including moderated and unmoderated usability studies
• Conduct generative research, including in-depth interviews and early-stage moderated research
• Manage research coordination end-to-end, including study setup, screener development, and participant recruiting
• Review project plans and briefs and flag dependencies or concerns early
• Code and synthesize findings into insights readouts or slide deck deliverables
• Include relevant research clips for Creative Services team review
• Communicate research plans to stakeholders throughout the research process
• Prepare, execute, and deliver all studies on time
• Apply generative AI tools to screener drafting, transcript analysis, and synthesis while validating outputs before client delivery
• Turn user behavior and feedback into insights guiding UX strategy and design decisions
• Own research studies end-to-end, from setup to readout

User Researcher jobs in United States

Senior User Researcher

Staff User Researcher

Senior User Researcher

UX Research Intern

Associate Experience Design Researcher

UX Researcher

Senior UX Researcher

Senior UX Researcher

UX Researcher – MDC/AICES

Freelance UX Researcher