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AgencyBlocCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support within the software and life and health insurance industries, focusing on enhancing client relationships and operational efficiency. Proficient in utilizing technology and tools to deliver effective solutions and training.
Highest-signal resume keywords
3+ Years Experience In Software SupportStrong Communication SkillsProblem-Solving SkillsProficient In Google SuiteProficient In Microsoft Office
About the role
Key responsibilities & impact- Serve as a product expert on AgencyBloc’s suite of products, understanding how it impacts clients’ businesses and providing clear guidance
- Enhance client relationships by delivering engaging, solution-oriented support in every interaction
- Provide troubleshooting assistance and conduct brief training sessions via web meetings, phone calls, live chat, video, and email
- Respond to client inquiries in a timely and professional manner, ensuring concerns are addressed and collaborating with internal teams when needed
- Proactively help clients overcome barriers to adoption and ensure they fully utilize product features
- Meet or exceed department metrics, including goals for client satisfaction, efficiency, and revenue impact
- Offer feedback and insights on processes and procedures to improve operational efficiency and client experience
- Participate in weekly team meetings and bi-weekly 1-on-1s with the Manager and Director of Customer Support
- Perform other duties as assigned to support team and company objectives
Requirements
What you’ll need- 3+ years of experience in software support or the life and health insurance industry
- Experience with AgencyBloc is a plus but not required
- Strong communication and problem-solving skills with a customer-first mindset
- Comfortable working with technology and quickly learning new tools
- Proficient in Google Suite (Docs, Sheets, Gmail, Calendar, etc.) and Microsoft Office (Word, Excel, Outlook, etc.)
- Detail-oriented with the ability to prioritize multiple tasks effectively
- Motivated by the opportunity to contribute to a fast-moving, entrepreneurial team
- Quick-thinking, adaptable, and resilient, with a positive, collaborative attitude
- A self-starter with humble confidence and the ability to communicate across teams for clarity and alignment
- Expected working hours: 8:00 AM–5:00 PM CT, Monday through Friday
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Benefits
Comp & perks- Remote work arrangement
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Customer-First MindsetDetail-OrientedQuick-ThinkingAdaptableCollaborative Attitude
Industry Keywords
AgencyBlocLife And Health InsuranceClient SatisfactionOperational EfficiencyClient Support