Assurant

Manager

• Build and enhance effective sales relationships with key retail clients
• Develop and implement an active client engagement plan
• Identify sales, training, and compliance milestones for the region
• Guide and coach store leadership and team members to implement and achieve targets
• Plan medium- to long-term account growth and identify opportunities to add mutual value
• Support clients across the specified territory with new products, changes, and updates
• Observe in-store sales pitches and messaging and provide training to maximise sales opportunities and compliance
• Coordinate with the compliance team to complete requirements and training on time
• Ensure in-store messaging and advertising are displayed and communicated effectively
• Monitor industry, local developments, consumer behaviours, and buying patterns
• Provide recommendations and help create new products and sales strategies

Channel Optimisation Manager

Human Resources

• Provide proactive and reactive coaching and consultative human resources advice and services to Assurant employees from intake through resolution
• Counsel managers and employees on performance development and performance improvement situations
• Build and maintain working relationships with managers and People Business Partners
• Provide hiring and staffing assistance, including interviewing, assessment, selection, compensation management, and job-description development
• Support employee-engagement efforts, including action planning, team meetings, and follow-up
• Provide performance coaching and participate in employee-manager meetings
• Advise managers on policy interpretation, judgment, and discretion
• Provide manager education and training on FMLA, union avoidance, wage and hour, accommodations, and related topics
• Consult with managers and leaders during voluntary and involuntary terminations and reductions in force
• Facilitate end-to-end reduction-in-force processes
• Conduct routine inquiries, research, and investigations
• Participate in projects identified by People Organization leadership
• Document and manage cases using NeoCase/ERIN
• Use Workday, Peakon, ERIN, and other tools to analyze client-group data and drive performance
• Recommend improvements to Knowledgebase content and analytics
• Coordinate with the People Experience Center to ensure escalated concerns are handled promptly, consistently, accurately, and appropriately documented

HR Partner

Operations

• Lead, coach, and develop a team of 6–10 Process Assurance Analysts, Senior Analysts, and Supervisors
• Attract, hire, and develop future leaders within Connected Living’s Process Assurance function
• Set expectations and provide feedback, coaching, and career development support
• Lead the team through ambiguity, shifting priorities, and organizational change
• Coordinate development, documentation, and implementation of business control activities
• Analyze process effectiveness and recommend improvements
• Evaluate control deficiencies and define and monitor risk mitigation action plans with management
• Identify, document, and test controls within business processes
• Monitor and test compliance with financial and non-financial internal control standards
• Facilitate internal, external, and regulatory audits
• Ensure compliance with SSAE 18, SOC1, SOC2, SOX, and other regulatory audit requirements
• Coordinate audit resources and deliverables using prescribed tools
• Build relationships with business leaders and cross-functional partners across Connected Living
• Monitor industry, regulatory, and business changes affecting the control environment
• Identify and champion automation and AI opportunities in audit coordination, control testing, and reporting workflows
• Improve department processes, systems, and methodologies in partnership with the Director

Manager, Process Assurance

Data Analyst

• Lead a small team of analysts supporting business performance, client relationships, operational strategy, and executive decision-making
• Lead analytical projects end to end, from problem framing and project planning through data discovery, analysis, validation, insight development, and recommendations
• Translate open-ended business questions into analytical approaches, data plans, and measurable answers
• Identify trends, root causes, risks, opportunities, and performance drivers across operations, client portfolios, and strategic priorities
• Present complex findings to senior leaders and external client audiences with clear recommendations and business implications
• Own accuracy, reconciliation, reproducibility, documentation, and consistency of analytics outputs
• Coach and develop analysts through goals, feedback, performance conversations, technical review, and development opportunities
• Review SQL, data models, dashboards, analytical approaches, and recommendations
• Manage workload and capacity across competing priorities
• Support hiring, onboarding, retention, and talent development
• Drive standardization, automation, reuse, data modeling, metric definition, documentation, quality controls, and governance across Power BI, Microsoft Fabric, and related environments
• Partner with Data Engineering, IT, Security, business teams, and analytics groups on scalable, secure, documented, production-ready solutions
• Establish standards for data privacy, access controls, testing, release readiness, issue resolution, and responsible AI-assisted analytics
• Modernize legacy reports, reduce duplication, improve performance, and increase adoption of governed self-service analytics
• Own team intake and prioritization, aligning requests with business value, urgency, capacity, and leadership priorities
• Engage internal and client-facing teams to identify analytical needs and shape high-value use cases
• Stay current with insurance, protection and support services, analytics, BI technology, Microsoft Fabric, and responsible AI trends

Data Analytics Manager – Insights

Financial Planning and Analysis

• Manage accounting, financial reporting, regulatory compliance, treasury, taxation, and financial control functions for the Foreign Reinsurance Branch
• Support compliance with IFSCA financial reporting, solvency, governance, and statutory requirements
• Maintain books of accounts and prepare monthly, quarterly, and annual financial statements
• Manage general ledger, journal entries, accruals, reconciliations, and month-end/year-end closing
• Account for reinsurance premiums, claims, commissions, and reserves
• Prepare and submit regulatory returns and management reports
• Liaise with auditors, regulators, actuaries, compliance teams, tax advisors, and authorities
• Support internal and external audits and implement audit recommendations
• Maintain documentation for regulatory inspections and audits
• Monitor bank accounts, cash positions, investments, fund transfers, liquidity, capital, and solvency reporting
• Coordinate tax compliance, tax return filing, statutory payments, assessments, and audits
• Implement and monitor financial controls and approval processes
• Support risk management, fraud prevention, and operational control activities
• Coordinate with Head Office finance teams and provide financial analysis and management information to senior management

Finance Officer – Foreign Reinsurance Branch

Content Marketing Manager

• Perform QA on technical and support content primarily in English and occasionally in Spanish, including user manuals, videos, how-to guides, and troubleshooting articles
• Review content for grammar, spelling, accuracy, formatting, categorization, device associations, and adherence to quality and style guidelines
• Ensure published content delivers a premium customer experience and excludes references to competitors, retailers, or negative product messaging
• Approve and publish content in the CMS, or reject submissions with clear, actionable feedback
• Collaborate with linking agents, technical writers, and QA specialists across global teams
• Identify content gaps, missing device coverage, and opportunities to improve content quality and completeness
• Stay informed about technology trends, consumer devices, IoT, and emerging topics relevant to content creation
• Independently manage a QA work queue, including backlog prioritization

Content Production Specialist

• Plan, organize, lead, control, and coordinate delivery of hazard outsourcing services at a remote service center
• Maintain client relations related to outsourcing and manage multiple clients or multifunctional units
• Develop strategic short- and long-term goals with senior management
• Develop, administer, and monitor operating budgets, projections, and expenses
• Formulate policies, administer procedures, and lead supervisory staff
• Participate in hiring, workforce planning, discipline, terminations, training, performance standards, and employee development
• Develop effective workflows, staffing levels, supervision, communication systems, and organizational structures
• Develop, implement, document, and monitor quality assurance programs and regulatory compliance
• Develop and oversee hazard training, leadership, succession planning, technology, customer service, and client-specific training programs
• Manage inbound call volumes, staffing, scheduling, service levels, customer research, exception reports, and return/refund checks
• Balance project assignments and volume requirements; handle escalated customer issues
• Lead and coach supervisors through feedback and developmental opportunities
• Manage new client implementations, task plans, procedures, training, and acceptance testing
• Serve as outsourcing liaison for multiple clients and maintain strong client relationships
• Ensure workspace, equipment, and supplies support operational needs
• Participate in safety, fire prevention, and disaster recovery programs
• Investigate complaints and take corrective or disciplinary action as needed
• Facilitate client meetings and conference calls, review performance feedback, and implement procedure changes
• Maintain knowledge of hazard insurance and outsourcing developments through self-development and professional organizations
• Direct preparation and review of records, recurring and special reports, analyses, and corrective actions

Service Center Operations Leader

• Collect, cleanse, reconcile, validate, manipulate, and analyze structured and unstructured data from multiple internal and external systems
• Maintain data standards, definitions, ownership, validation procedures, business rules, quality controls, and documentation across Corporate Real Estate data sources
• Monitor data quality, identify discrepancies and root causes, and coordinate remediation with internal teams and external service providers
• Analyze occupancy cost, utilization, lease activity, facilities operations, capital projects, sustainability, workplace experience, employee work arrangements, and portfolio risk
• Develop KPIs, benchmarks, forecasts, trends, scenario models, and ad hoc analyses supporting portfolio optimization, site consolidation, workplace strategy, lease decisions, and capital investment
• Build, manage, and enhance centralized dashboards, scorecards, reporting tools, and analytical platforms for site-level and consolidated portfolio reporting
• Translate business requirements into scalable data, reporting, visualization, and technology solutions using advanced Excel and business-intelligence tools
• Automate recurring data collection, validation, analysis, and reporting
• Support system integrations, data pipelines, interfaces, data warehousing, APIs, and connections between source systems and reporting platforms
• Maintain recurring Real Estate & Facilities metrics, balanced scorecards, capital budgeting, fixed-asset reporting, and operational reporting
• Serve as a Corporate Real Estate resource for artificial intelligence, generative AI, intelligent automation, and emerging analytical technologies
• Identify, prioritize, test, and implement practical AI use cases for document analysis, lease abstraction, portfolio research, forecasting, data-quality monitoring, executive reporting, and employee-service delivery
• Partner with Technology, Information Security, Legal, Risk, and Data Governance teams to support responsible and policy-compliant AI adoption
• Develop user guidance, demonstrations, training materials, and adoption support
• Convert complex data and analysis into business recommendations, dashboards, scorecards, business cases, and executive presentations
• Communicate portfolio performance, risks, trends, opportunities, business impact, and recommended actions through data visualization and storytelling
• Tailor reporting for executive, operational, financial, and technical audiences and support annual planning, quarterly reviews, leadership meetings, and strategic initiatives
• Partner with Real Estate, Facilities, Finance, Procurement, Human Resources, Technology, Risk, Sustainability, Security, and regional teams to define business questions, reporting requirements, and priorities
• Coordinate cross-functional analytics and technology initiatives, including plans, milestones, dependencies, risks, deliverables, adoption, and performance measures
• Maintain relationships with service providers, technology vendors, consultants, and data partners; support continuous improvement and additional analyses identified by leadership

Senior Real Estate & Facilities Data Analyst

Quality Specialist

• Conduct and research quality reviews based on client, regulatory, or internal requirements
• Analyze records, reports, internal and client systems, regulations, and operating procedures
• Review, track, and monitor the accuracy of work processed by Global Housing Operations domestically and offshore
• Conduct follow-up research and targeted reviews and recommend improvements
• Interpret documented procedures and apply standards across multiple clients
• Assist with research-related activities supporting process improvement initiatives
• Provide subject matter expertise for process and procedure enhancements based on review observations and best practices
• Support and participate in calibration sessions
• Provide subject matter expertise for new projects or services and assist with developing quality initiatives
• Mentor and coach new associates
• Assist with training and directing work assignments
• Monitor the work of audit team members as needed
• Summarize review results and provide them to the business and clients routinely
• Use performance results to support individual and team development, training, and monitoring against client, federal, and state standards

Senior Quality Specialist – Quality Solutions

Support Engineer

• Diagnose and resolve technical support incidents reported by external customers
• Troubleshoot complex issues across PCs, laptops, Apple computers, tablets, printers, wireless and POE security cameras, mobile phones, and other devices
• Provide excellent customer service and ownership of technical support issues
• Provide timely and efficient responses and set appropriate expectations
• Advocate for customers through escalations, complex issue resolution, and customer retention
• Work in a high-energy, dynamic, collaborative environment
• Perform other job-related duties as directed by management to meet business needs and objectives