Atento

General

• Make outbound calls to customers with outstanding bills whose telephone lines are partially or fully blocked
• Negotiate debts related to landline/mobile telephone, internet, and TV products or services
• Offer special payment terms
• Identify customer needs and present practical, objective solutions in accordance with product or service procedures
• Handle the various situations presented by customers during each interaction
• Use systems to record information and apply customer service procedures
• Conduct outbound collections calls

Credit Recovery Specialist I – Telecommunications

• Make outbound and inbound calls to customers whose lines are partially or fully blocked
• Negotiate debts related to fixed and mobile telecommunications, internet, and TV products or services
• Offer special payment arrangements
• Identify the customer’s needs and provide a practical, objective solution
• Handle different situations raised by customers during each interaction
• Use systems to record interactions and apply the appropriate procedures
• Work primarily in an outbound operation and, at times, in a blended outbound and inbound capacity

Credit Recovery Specialist – Telecommunications

Data Analyst

• Develop and distribute Power BI reports;
• Gather requirements and map processes;
• Participate in management meetings;
• Integrate and research information in SQL Server databases;
• Execute ETL processes using SSIS;
• Negotiate business requirements and requests;
• Maintain relationships with internal clients;
• Develop analytical and operational solutions, dashboards, and performance indicators;
• Implement automations and data analyses.

Mid-Level Data Analyst

IT Support

• Provide technical support, guidance, usage tips, configuration assistance, and referrals to other departments when necessary;
• Provide online after-sales support to customers with various questions about smartphones;
• Handle all customer interactions by voice, using active listening to understand customers’ needs;
• Identify customers’ needs and offer practical, clear solutions in accordance with product and/or service procedures;
• Handle different types of situations presented by customers during each interaction;
• Use systems to record customer interactions and perform required applications.

Customer Technical Support Specialist – Technology

• Gather and understand the needs of business and operations teams, proposing data-driven solutions
• Map processes, identify improvement opportunities, and support automation initiatives
• Develop and maintain end-to-end dashboards and management reports
• Build queries, analyses, and data extractions using SQL databases
• Transform data into strategic insights to support decision-making
• Present metrics, analyses, and results through Power BI dashboards
• Ensure the quality, reliability, and timely updating of the information provided

Customer Support

• Provide inbound customer service and sales support
• Identify customer needs, answer questions, and complete procedures
• Offer products and/or services
• Handle different types of situations raised by customers
• Identify customer needs and provide practical, objective solutions in accordance with the applicable product and/or service procedures
• Sell voice and data telecommunications products and services
• Work with service packages for residential or mobile phone lines, data packages, broadband, and fiber-optic services
• Use systems to record and process customer interactions

Customer Service Specialist – Inbound Sales

Operations

• Monitor operational performance indicators;
• Generate quantitative and qualitative reports, conducting analyses and creating effective action plans;
• Present results;
• Provide operational support across all areas;
• Suggest improvements to resolve issues or optimize processes, and provide feedback to operations and the contracting client;
• Sales Administration;
• LAC contract support and management;
• LAC commercial and management reports;
• Price management;
• FOC management;
• Provide service and support to B2B customers and the Sales team.

Bilingual Operations Analyst – Pharmaceutical Industry

• Monitor operational KPIs
• Generate quantitative and qualitative reports, perform analyses, and develop effective action plans
• Present results
• Provide operational support across all areas
• Suggest improvements to resolve issues, optimize processes, and provide feedback to the operation and the contracting client
• Manage sales activities
• Provide support and manage LAC contracts
• Prepare LAC commercial and management reports
• Manage pricing
• Manage FOC
• Serve and support B2B clients and the Sales team

• Provide active and inbound voice customer service to negotiate debts related to telecommunications and internet products or services
• Offer special payment options
• Identify customer needs and provide a practical, objective solution in accordance with the procedures for the relevant product and/or service
• Use systems to document interactions and process customer service activities

Credit Recovery Specialist I – Telecommunications

Credit Recovery Specialist – Telecommunications

Mid-Level Data Analyst

Customer Technical Support Specialist – Technology

Mid-Level Data Analyst

Customer Service Specialist – Inbound Sales

Bilingual Operations Analyst – Pharmaceutical Industry

Bilingual Operations Analyst – Pharmaceutical Industry

Active Collections Customer Service Specialist – Telecommunications