Director of Public Safety, Axon 911 – Pacific Region
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Posted: 10/19/2026
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Posted: 10/19/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in public safety strategy, with a focus on PSAP operations, emergency communications, and driving scalable programs. Proven ability to enhance customer engagement and product adoption through strategic partnerships and data-driven decision-making.
Highest-signal resume keywords
10+ Years Leadership ExperiencePSAP Operations ExpertiseStrategic LeadershipCustomer Engagement SkillsCross-Functional Collaboration
About the role
Key responsibilities & impact- Lead Axon 911’s public safety strategy and strengthen industry partnerships with NENA/APCO
- Mentor the Public Safety team and drive KPIs, scalability, innovation, and long-term growth
- Partner with Sales, Product, Engineering, Marketing, and Customer Success to align solutions with customer needs
- Improve onboarding and training and drive adoption across high-value public safety customers
- Gather customer feedback to influence product enhancements and prioritize AI-related initiatives
- Coordinate early-access programs and ensure solutions meet public safety organizations’ operational needs
- Support market expansion and deal strategy through industry expertise and customer relationships
- Represent Axon 911 through speaking engagements, workshops, webinars, thought leadership, and go-to-market initiatives
- Optimize workflows and processes while driving measurable outcomes tied to customer satisfaction, retention, product adoption, partnerships, lead generation, and industry engagement
Requirements
What you’ll need- 10+ years of progressive leadership and managerial experience within public safety, emergency communications, or PSAP operations
- Experience serving at the Deputy Director level or above, or equivalent senior leadership role
- Deep expertise across PSAP operations, NG911, CAD, emergency communications workflows, and evolving public safety technology trends
- Proven ability to build trusted relationships with PSAP leaders, NENA/APCO, executive stakeholders, and cross-functional teams
- Strong strategic leadership experience driving scalable programs, operational improvements, and cross-functional initiatives in complex environments
- Ability to translate customer feedback, operational challenges, and market insights into actionable product, business, and go-to-market strategies
- Strong communication, presentation, and customer engagement skills, including executive presentations, workshops, industry events, and consultative sales support
- Collaborative, data-driven mindset with experience defining KPIs, measuring success, and driving continuous improvement
- Candidates based within the Pacific timezone are highly encouraged to apply
- Some roles may require legal eligibility to work in a firearms environment
Benefits
Comp & perks- 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, dental, and vision plans
- Fitness Programs
- Emotional & Mental Wellness Support
- Learning & Development programs
- Snacks in offices
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
NG911CADEmergency Communications WorkflowsOperational ImprovementsKPI DefinitionProduct StrategyMarket Insights TranslationData-Driven Decision MakingProgram ScalabilityCustomer Feedback Analysis
Soft Skills
Strong CommunicationPresentation SkillsCollaborative MindsetMentoringConsultative Sales Support
Industry Keywords
Public SafetyNENAAPCOEmergency CommunicationsPSAP OperationsThought LeadershipMarket ExpansionCustomer SatisfactionLead GenerationIndustry Engagement