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Quality Analyst – Enterprise Transaction Services
Bank of AmericaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Check Operations, with a strong focus on compliance, risk identification, and process improvement. Capable of conducting thorough quality reviews and providing actionable insights to enhance operational efficiency.
Highest-signal resume keywords
Quality Assurance ExperienceCheck Operations ExperienceQuality Testing ExperienceAttention To DetailUser Acceptance Testing (UAT)
About the role
Key responsibilities & impact- Monitor and evaluate the quality of inbound and outbound phone calls, emails, chat interactions, and case reviews
- Validate operational processes and conduct quality reviews within the assigned testing scope
- Identify risks and control gaps and provide actionable insights
- Document quality issues, findings, observations, performance measures, and recommendations for management review
- Complete quality reviews and deliverables within SLA requirements while maintaining accuracy and quality standards
- Provide feedback, coaching, and education to employees and support deeper client relationships
- Apply internal and regulatory standards, policies, guidelines, and procedures to measure compliance
- Review casework to determine whether actions and decisions comply with regulatory requirements
- Recommend changes to procedures and workflows to improve quality and productivity
- Participate in testing activities, process changes, and User Acceptance Testing (UAT)
- Create test plans, scenarios, and cases
- Generate reports, process exceptions, and potentially act as a subject matter expert
Requirements
What you’ll need- Required 2+ years experience with Check Operations
- Quality Assurance experience
- Ability to learn and adapt quickly to a constantly changing environment
- Attention to detail with a strong focus on control
- Detail-oriented, self-starter, and ability to think and work independently in a fast-paced environment
- Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
- Quality testing related experience
- IQS experience
- Bachelor’s Degree (desired)
- Ability to work onsite in accordance with the workplace excellence policy if selected
- Ability to work 40 hours per week on 1st shift
Benefits
Comp & perks- Affordable, competitive, and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and build a career
- In-office culture supporting collaboration, engagement, and career development
- Potential flexibility based on role-specific responsibilities and business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ReviewsProcess ImprovementRisk IdentificationTest Plans CreationPerformance MeasurementRegulatory ComplianceDocumenting FindingsCoaching EmployeesGenerating ReportsCasework Review
Soft Skills
AdaptabilityDetail-OrientedSelf-StarterIndependent WorkClient Relationship Management
Industry Keywords
Operational ProcessesCompliance StandardsQuality StandardsSLA RequirementsInternal PoliciesGuidelinesProceduresTesting ActivitiesProcess ChangesSubject Matter Expert