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Senior Analyst, Dynamics 365
PulteGroup Houston DivisionCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Dynamics 365 configuration and administration, along with proficiency in Power Platform tools such as Power BI and Power Automate. Capable of leading technical support initiatives, conducting complex system analysis, and managing application defects while ensuring adherence to best practices and methodologies.
Highest-signal resume keywords
Dynamics 365 ConfigurationPower Platform ToolsSQL Query WritingAgile/Scrum MethodologyBusiness/Systems Analysis
Tech Stack
Tools & technologiesAbout the role
Key responsibilities & impact- Analyze highly complex applications, websites, databases, and systems
- Provide third-level technical support, testing, and defect management
- Lead team initiatives and participate in multiple IT project efforts
- Conduct analysis of business and system processes, system data, integration, and reporting
- Research, define, test, document, and manage requirements
- Serve as the application and technical subject matter expert
- Manage application, system, database, and website defects
- Predict potential problems, recommend solutions, and document solutions
- Resolve complex system design and integration problems
- Prepare, maintain, and archive detailed system artifacts
- Provide escalated tier 3 support, including after-hours, weekend, and holiday on-call coverage
- Troubleshoot complex production issues and act as an escalation point
- Lead process improvement efforts and champion best practices, methods, standards, and processes
- Lead evaluation and selection of analysis solutions and tools
- Lead team knowledge sharing
- Configure Dynamics 365 to meet business requirements
- Consult with teams regarding technology solutions and problem resolution
- Monitor Microsoft documentation for upcoming features and assess potential uses
- Coach, train, and review the work of lower-level professionals
- Perform other duties as assigned
Requirements
What you’ll need- Minimum high school diploma or equivalent (GED) required
- Typically requires a university degree or equivalent experience
- Minimum 4-6 years of prior relevant experience
- Minimum 4 years of hands-on experience with Dynamics 365 Sales, Service, and/or Customer Insights (Marketing) modules in configuration, administration, enhancement, and support
- Minimum 4 years of experience with Power Platform suite tools, including Power BI and Power Automate
- Minimum 4-6 years of experience in a Business/Systems Analyst role
- Experience writing SQL queries
- Thorough understanding of software development lifecycle and Agile/Scrum methodology
- Keen attention to detail, strong organizational skills, and excellent written and verbal communication skills
- Preferred: Dynamics 365 Customer Service Functional Consultant (Exam MB-230)
- Preferred: Dynamics 365 Customer Insights – Journeys (Exam MB-220)
- Preferred: Power Platform Functional Consultant (Exam PL-200)
- Preferred: Dynamics 365 Customer Experience Analyst Associate (Exam MB-280)
- May require travel
Benefits
Comp & perks- Opportunities to grow within a Fortune 500 company
- Inclusion and diversity support
- Personal and professional journey support
- Reasonable accommodation for qualified applicants with disabilities
- May require travel
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dynamics 365 SalesDynamics 365 ServiceDynamics 365 Customer InsightsPower BIPower AutomateSQLSystem AnalysisDefect ManagementTechnical SupportProcess Improvement
Soft Skills
Attention to DetailOrganizational SkillsWritten CommunicationVerbal CommunicationTeam Leadership
Tools & Technologies
Dynamics 365Power PlatformMicrosoft Documentation
Certifications & Qualifications
Dynamics 365 Customer Service Functional Consultant (Exam MB-230)Dynamics 365 Customer Insights – Journeys (Exam MB-220)Power Platform Functional Consultant (Exam PL-200)Dynamics 365 Customer Experience Analyst Associate (Exam MB-280)
Industry Keywords
Software Development LifecycleIT Project ManagementTechnical Subject Matter ExpertIntegrationReporting