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Quality Analyst – Enterprise Transaction Services
Bank of AmericaCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Quality Assurance and Check Operations, with a strong focus on compliance, risk identification, and process improvement. Capable of conducting thorough quality reviews and providing actionable insights to enhance operational efficiency.
Highest-signal resume keywords
Quality Assurance ExperienceCheck Operations ExperienceUser Acceptance Testing (UAT)Attention to DetailProcess Improvement
About the role
Key responsibilities & impact- Monitor and evaluate the quality of inbound and outbound phone calls or case reviews
- Validate operational processes and conduct quality reviews within the assigned testing scope
- Identify risks and control gaps and provide actionable insights
- Document findings, observations, recommendations, quality issues, and performance measures
- Complete quality reviews and deliverables within SLA requirements while maintaining accuracy and quality standards
- Participate in testing activities, process changes, and User Acceptance Testing (UAT)
- Review casework for compliance with regulatory requirements
- Evaluate phone calls, emails, and chat interactions for adherence to bank processes, policies, and standards
- Provide feedback, coaching, and education support to employees
- Recommend changes to procedures and workflows to improve quality and productivity
- Create test plans, scenarios, and cases
- Share results with business stakeholders, identify root causes, and implement corrective actions
Requirements
What you’ll need- Required 2+ years experience with Check Operations
- Quality Assurance experience
- Ability to learn and adapt quickly to a constantly changing environment
- Attention to detail with a strong focus on control
- Detail-oriented, self-starter, and ability to think and work independently in a fast-paced environment
- Quality testing related experience preferred
- IQS experience preferred
- Minimum education requirement: High School Diploma / GED / Secondary School or equivalent
- Ability to work onsite in accordance with the workplace excellence policy if selected
- Bachelor’s Degree desired
Benefits
Comp & perks- Affordable, competitive, and flexible benefits
- Support for teammates’ physical, emotional, and financial wellness
- Opportunities to learn, grow, and make an impact
- Career development opportunities
- Flexible work arrangements may be available based on role-specific responsibilities and business needs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Quality ReviewsRisk IdentificationTest Plans CreationPerformance MeasurementCompliance Evaluation
Soft Skills
AdaptabilityDetail-OrientedSelf-StarterIndependent WorkCoaching and Feedback
Industry Keywords
Operational ProcessesRegulatory CompliancePerformance StandardsSLA RequirementsCorrective Actions