Demonstrates strong client engagement and relationship-building capabilities while effectively educating clients on self-service banking solutions. Proficient in managing cash transactions and adhering to compliance regulations to enhance the client experience.

Highest-signal resume keywords

Client EngagementCash Transaction ProcessingFinancial Needs AssessmentCompliance AdherenceEffective Communication

About the role

Key responsibilities & impact

Engage clients in the lobby and educate them on self-service banking resources
Assist clients with mobile banking, online banking, and ATM transactions
Accurately and efficiently process cash transactions
Conduct deep conversations to understand clients' financial and life priorities
Connect clients with solutions aligned to their financial goals
Execute the bank's risk culture and strive for operational excellence
Build relationships with clients to meet financial needs
Follow established processes and comply with applicable laws and regulations
Partner with small business, lending, and investment experts to grow business knowledge and networks
Manage financial center traffic, appointments, and outbound calls
Drive the client experience and manage cash responsibilities

Requirements

What you’ll need

Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results
Effective collaboration and relationship-building skills
Passion, commitment and drive to improve clients' financial lives
Ability to identify solutions for new and existing clients based on their needs
Effective and confident communication skills; comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Ability to educate clients on ATM, online banking, and mobile banking self-service transactions
Strong critical thinking and problem-solving skills
Ability to follow established processes, guidelines, laws, and regulations
Efficient time and capacity management
Ability to work weekends and/or extended hours, including at any financial center within a reasonable distance
High School Diploma / GED / Secondary School or equivalent
FDIC hiring restrictions apply regarding specified criminal history

Benefits

Comp & perks

Affordable, competitive and flexible benefits
Support for physical, emotional, and financial wellness
Paid time off
Resources and support for employees
Base salary compensation
Benefits eligibility

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Cash TransactionsMobile BankingOnline BankingATM TransactionsFinancial Solutions Identification

Soft Skills

Relationship BuildingCritical ThinkingProblem SolvingTime ManagementAdaptability

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Self-Service BankingOperational ExcellenceRisk CultureFinancial GoalsClient Experience