Demonstrates strong business development capabilities and expert product knowledge to effectively engage customers and recommend banking solutions. Proven ability to build lasting relationships and thrive in a sales-driven environment while maintaining attention to detail and problem-solving skills.

Highest-signal resume keywords

Retail Banking Sales ExperienceBusiness Development CapabilitiesNMLS RegistrationCustomer Relationship ManagementBilingual Skills

About the role

Key responsibilities & impact

Ask personalized questions to understand customers’ financial goals and connect them with appropriate solutions
Create and manage a loan pipeline, focusing on prospecting and cross-selling home equity loans and lines of credit, unsecured personal loans, auto loans, and mortgage referrals
Source consumer lending opportunities through networking, customer conversations, business development, and proactive sourcing
Perform transactions, manage a cash drawer, and complete bank documentation according to industry and legal standards
Challenge daily key performance metrics while balancing competing priorities and delivering an excellent customer experience
Perform other duties as assigned
Build customer relationships and recommend and sell banking products and services
Work closely with UMB leaders and receive mentorship

Requirements

What you’ll need

HS Diploma or equivalent
Two years of retail banking sales experience or other relevant experience
Reliable transportation and ability to work branch hours, including weekends and some evenings
Ability to obtain a NMLS registration within 90 days
Ability to learn products, services, and procedures quickly and accurately
Basic math skills and ability to problem solve within established risk parameters/tolerances
Ability to make personal connections, engage and educate customers, ask open-ended questions, and listen to establish trust and build lasting relationships
Strong business development capabilities for growing a personal book of business using campaign offers, prospecting leads, service-to-sales conversations, and centers of influence for referrals
Ability to thrive in a high-energy, sales-driven team and leverage coaching and feedback
Expert product knowledge and conversation skills
Compelling communication and positive image
Problem-solving ability
Attention to detail when completing documents or explaining features and benefits
Enjoy coaching others as a sales mentor
College degree or military equivalent strongly preferred
Bilingual skills are a bonus

Benefits

Comp & perks

Paid Time Off
401(k) matching program
Annual incentive pay
Paid holidays
Company sponsored medical, dental, vision, and other insurance coverage
Health savings, flexible spending, and dependent care accounts
Adoption assistance
Employee assistance program
Fitness reimbursement
Tuition reimbursement
Associate wellbeing program
Associate emergency fund
Various associate banking benefits
Extensive training on UMB’s products and services, the sales process, and offering financial solutions
Mentorship and expertise from UMB leaders

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan Pipeline ManagementCash Drawer ManagementBasic Math SkillsProblem SolvingSales TechniquesProduct KnowledgeDocumentation CompletionFinancial Goal AssessmentCross-SellingNetworking

Soft Skills

Compelling CommunicationCustomer EngagementAttention to DetailCoaching and MentoringBuilding Trust

Certifications & Qualifications

NMLS Registration

Industry Keywords

Consumer LendingHome Equity LoansPersonal LoansAuto LoansMortgage ReferralsBanking ProductsSales-Driven EnvironmentKey Performance MetricsRisk ParametersRetail Banking