Benjamin Moore

General

• Follow batch formulas for proper dispersion into tanks
• Mix raw materials and perform quality checks
• Perform color matching and tinting to customer specifications
• Measure materials accurately and deliver them to assigned holding tanks
• Add approved materials, colorants, dispersions, thickeners, and thinners according to Central Lab and quality assurance formulations
• Operate electronic gauges, valves, temperature controls, flow meters, transfer equipment, and prescribed production equipment
• Transfer completed batches into scheduled tanks for thin-down, color matching/tinting, milling, shading, and filling/packaging
• Use electronic information systems to control material additions and check inventory supplies
• Conduct quality control checks for dispersion approval and first-run capability
• Maintain clean work areas, equipment, and filters
• Follow safety, environmental, regulatory, and PPE requirements
• Communicate with other departments to coordinate product processing
• Reutilize re-work materials according to approved procedures
• Maintain forklifts and related equipment, including checking batteries and charger hookups
• Work and cross-train in other departments as needed
• Perform other duties as assigned

Mixer

Administration

• Ensure stability, reliability, and timely upgrades of SAP ERP systems hosted on SAP RISE and hyperscaler cloud platforms
• Provide day-to-day support for SAP ECC 6.0, S/4HANA, BW/BPC, GRC, Fiori, MDG, EWM/TM, PO, Solution Manager, ChaRM, and HANA DB
• Execute transport management, system monitoring, performance tuning, troubleshooting, and error resolution
• Maintain SAP instances across development, test, training, and production environments
• Design and implement SAP configurations to maximize performance and availability
• Install, configure, and manage SAP application servers, HANA/SAP IQ/Sybase ASE databases, and web dispatchers in cloud environments
• Lead SAP system upgrades, kernel patches, support packages, and enhancement packs
• Architect and implement HANA 2.0 table partitioning strategies and optimize expensive SQL statements
• Administer HANA XS/XSA applications and manage load balancers and application security
• Establish and enforce SAP security processes and governance
• Implement SAP HANA database encryption and manage certificates and keys
• Collaborate with internal teams and external vendors on rollouts, upgrades, and issue resolution
• Mentor junior team members and guide technical decisions
• Drive automation of SAP Basis activities
• Maintain architecture documentation and infrastructure/networking runbooks
• Troubleshoot job scheduling, transport management, and printer administration issues
• Execute transport and correction procedures in compliance with Change Control Board requirements
• Provide updates on SAP technology forecasts and developments
• Perform pre- and post-system copy procedures in multi-application SAP and non-SAP environments
• Resolve SAP application network issues
• Monitor SAP systems for performance and health

SAP Cloud Basis Administrator

Manager

• Provide configuration, support, and lifecycle management for ERP-adjacent applications and point solutions
• Own enterprise managed file transfer solutions, including Axway and related secure transport platforms
• Manage tax, document management, and business process automation platforms integrated with core ERP systems
• Ensure availability, performance, and reliability through proactive monitoring, alerting, escalation, and root cause analysis
• Coordinate with infrastructure, database, security, and vendor teams to resolve production issues
• Oversee monitoring tools and remediation workflows
• Drive continuous improvement by identifying, designing, and scaling automated workflows
• Partner with enterprise stakeholders to evaluate and implement agentic AI tools, modern orchestration, and intelligent process enhancements
• Oversee the health, maintenance, and expansion of integration and automation scripts
• Manage the supporting team as direct reports

Systems Integration & Support Manager

Learning and Development

• Deliver expert-level product and service training to professional painting contractors
• Conduct training programs focused on product application
• Monitor training effectiveness and collect attendee feedback to improve content and presentation
• Collaborate with sales to implement customized training programs for strategic customers
• Align business plans and training strategies with the Training Implementation Specialist
• Develop product application training plans for new, critical, and key accounts
• Coordinate with Marketing and R&D to align strategy and reinforce marketing initiatives
• Use systems and technology to improve metrics reporting and internal communication
• Conduct annual assessments and quarterly reviews for representatives and customers
• Build and measure contractor training plans and monitor outcomes
• Collaborate with sales leadership and field training teams on program goals, timelines, and execution
• Amend existing product training programs with market and content development teams
• Secure product application space and set up and take down materials
• Maintain safety and security requirements for participants and facilities
• Perform other duties as required

Bilingual Contractor Training Specialist

Analyst

• Act as a liaison between customers, the Credit Manager, and Cash Apps
• Perform complex reconciliations and research exceptions
• Determine corrective actions to resolve disputes, chargebacks, and unapplied cash
• Provide customer service and counsel customers regarding statements, invoices, credit/debit memos, retailer portals, payments, and related matters
• Collect resale certificates and ensure proper setup through Vertex
• Release ACE and DIB orders through their respective websites
• Create and distribute month-end reports with the Credit Operations Manager
• Assist with analysis and new IT projects, including testing and reporting
• Perform weekly reconciliation and report invoice status via EDI to buying groups
• Collaborate cross-functionally with IT and other teams
• Maintain day-to-day team issues, including vacation schedules and coverage

Credit Analyst

Customer Support

• Process customer orders accurately across multiple data entry models while meeting deadlines and company service level agreements
• Provide customers with information about orders, deliveries, product availability, pricing, and promotions
• Communicate with Logistics personnel to coordinate special delivery requirements and resolve product availability issues
• Handle customer inquiries while building strong relationships with customers and colleagues
• Navigate systems, procedures, and resources to provide accurate and prompt resolutions
• Prioritize and manage multiple tasks simultaneously in an office environment
• Adapt to market changes and apply new training knowledge to deliver excellent customer service
• Perform other duties as assigned

Customer Experience Representative – Tuesday-Saturday Shift

Operator

• Monitor incoming container quality and container supply for uninterrupted filling-line operation
• Calibrate and operate automatic filling machines
• Check batch tickets for correct products, monitor weights and container appearance, and retain samples for the control lab
• Ensure lids are supplied, correctly sealed, and legible
• Ensure correct labels and adhesive are available and monitor label and container quality
• Maintain proper operation and make minor adjustments to the bail-o-matic machine
• Ensure cartons and tape are supplied and verify carton information
• Supply empty pallets and offload full pallets as appropriate
• Accurately count fills and enter inventory data into electronic information systems
• Maintain forklifts and related equipment, including battery and electrical checks
• Follow safety, environmental, and regulatory guidelines and use required safety equipment
• Maintain cleanliness and quality of the work area and equipment
• Collaborate with the facility team and departments while reporting directly to the department Lead
• Perform other duties as assigned

Filling Line Operator

• Monitor incoming quality of containers and container supply areas to ensure uninterrupted filling line operation.
• Calibrate and properly operate automatic filling machines.
• Check batch tickets for correct product.
• Monitor container weights, quality appearance, and drips; retain samples for the control lab.
• Ensure adequate lid supply and verify lids are properly sealed and information is legible and correct.
• Ensure adequate correct labels and adhesive; monitor label and container appearance.
• Maintain proper operation and make minor adjustments to the bail-o-matic machine.
• Ensure adequate cartons and tape; verify carton information is legible and correct.
• Supply empty pallets and offload full pallets as appropriate.
• Accurately count fills and enter data into the terminal for inventory control using electronic information systems.
• Maintain forklifts and related equipment by checking batteries and electrical hookups.
• Follow safety, environmental, and regulatory guidelines and use required safety equipment.
• Maintain quality and cleanliness of the work area and equipment.
• Work with the facility team and all departments, reporting directly to the department Lead.
• Perform other duties as assigned.

Filling Line Operator I

• Act as a liaison between customers, the Credit Manager, and Cash Applications
• Perform complex customer-account reconciliations
• Research exceptions and determine corrective actions
• Resolve disputes, chargebacks, and unapplied cash
• Counsel customers regarding statements, invoices, credit/debit memos, retailer portals/Gateway, and payments
• Collect resale certificates and ensure proper setup through Vertex
• Release ACE and DIB orders through respective websites
• Create and distribute month-end reports with the Credit Operations Manager
• Assist with analysis and new IT projects, including testing and reporting
• Perform weekly reconciliation of invoices sent and received via EDI
• Report weekly status to buying groups
• Collaborate cross-functionally with IT and other teams
• Maintain day-to-day team issues, including vacation schedules and coverage