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Beth Israel Lahey HealthCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong patient service skills, effective communication, and proficiency in computer systems for patient registration and scheduling. Capable of maintaining confidentiality and managing patient flow in a healthcare setting.
Highest-signal resume keywords
Medical Admin Assistant CertificationPatient RegistrationCustomer ServiceComputer Systems ProficiencyBilingual Communication
About the role
Key responsibilities & impact- Report to the Practice Manager or Ambulatory Practice Coordinator, with input from assigned physicians, nurses, or other healthcare providers
- Deliver high-quality service to patients and contribute to smooth practice operations
- Greet patients and visitors courteously while maintaining service, respect, and privacy
- Serve as a central communication source in patient care and respond to patients and callers
- Diffuse challenging situations and collect complete, accurate information
- Maintain patient confidentiality
- Perform check-in, registration, scheduling, and demographic verification
- Use computer systems to register patients and maintain accurate demographic and fiscal data
- Schedule, reschedule, and cancel appointments to accommodate patient and provider needs
- Obtain and enter referrals and collect co-pays
- Monitor patient and visitor entry and exit and facilitate timely patient flow
- Resolve patient-flow issues and act as liaison between patients, practice staff, and other areas
- Maintain a clean, welcoming reception area, signage, and displayed information
- Monitor audio or visual programming and volume levels
- Contact appropriate departments for repairs or services and follow through
- Ensure Spanish translation services are provided for Spanish-speaking patients and employees when needed
Requirements
What you’ll need- High School diploma or GED required
- Certificate 1 preferred: Medical Admin Assistant Cert
- 1–3 years related work experience required
- Experience with computer systems required, including web-based applications and some Microsoft Office applications, which may include Outlook, Word, Excel, PowerPoint or Access
- Ability to communicate clearly and effectively in written English
- Ability to comprehend and converse in English
- Knowledge of standard concepts, practices, procedures and policies
- Ability to interact respectfully with employees, professional staff and external contacts
- Ability to provide high-level customer service using active listening and problem-solving skills
- Ability to remain calm in stressful situations
- Ability to perform sedentary work, occasionally exerting up to 10 pounds of force, with occasional walking and standing
- Must be vaccinated against influenza as a condition of employment
Benefits
Comp & perks- Influenza vaccination required as a condition of employment
- Potential additional pay through shift differentials, call pay, premium pay, and overtime pay, as applicable
- Equal Opportunity Employer/Veterans/Disabled
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient Check-InDemographic VerificationAppointment SchedulingReferral ManagementData Entry
Soft Skills
Active ListeningProblem-SolvingCalm Under PressureRespectful InteractionEffective Communication
Tools & Technologies
Microsoft OfficeWeb-Based Applications
Certifications & Qualifications
Medical Admin Assistant Certificate
Industry Keywords
Patient ConfidentialityHealthcare OperationsPractice ManagementPatient Flow ManagementInfluenza Vaccination Requirement