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Posted: 10/19/2026Licensed Insurance Services Representative – Property and Casualty
biBerk Business InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer service within the insurance industry, effectively managing policyholder inquiries and maintaining accurate documentation. Proficient in utilizing technology and communication tools to enhance service delivery and collaboration.
Highest-signal resume keywords
Customer Service ExperienceActive Property And Casualty LicenseInsurance Industry KnowledgeStrong Computer SkillsCRM Platform Experience
About the role
Key responsibilities & impact- Address policyholder service inquiries via phone and email, including certification, billing, and policy modifications
- Document all customer interactions clearly and accurately in company systems
- Meet case volume targets set by Service Leadership
- Exhibit professionalism in phone and email communications
- Develop in-depth knowledge of THREE’s products, processes, and compliance standards
- Collaborate with teammates via phone, email, and Slack to fulfill service requests and exchange knowledge
Requirements
What you’ll need- 2 years’ experience in call center or similarly fast-paced customer service environment
- Experience in the insurance industry is a plus
- Active Property and Casualty license
- Strong computer skills
- Preferably experience using Microsoft Outlook, videoconferencing tools (e.g. Zoom, Teams), and CRM platforms (e.g. Salesforce)
- Comfortable with new technology and willing to learn new systems quickly
- Ability to take phone calls and answer emails for up to 8 hours a day
- Ability to receive and immediately apply coaching and feedback
- Remote and hybrid hires must have wired high-speed internet and a private workspace to take calls without interruption
Benefits
Comp & perks- Medical (PPO/HDHP), vision, disability, and life insurance
- Enhanced dental plan with orthodontia coverage in addition to a standard plan
- Generous PTO plan for all benefit-time eligible employees
- Paid company holidays and 4 floating holidays
- Paid parental leave
- Employee Retirement Savings Plan/401(k) with company match and immediate vesting
- Education Assistance Program offering 100% upfront tuition reimbursement after 6 months of service for approved degree programs
- Service Recognition Program providing a monetary award toward a vacation every 5 years of employment
- Wellness Initiatives including Fitness Center and Weight Watchers Reimbursement programs
- Voluntary accident, critical illness, and hospital indemnity benefits
- Employee discount and rewards program on travel, tickets, electronics, home, and more
- Commission and/or incentive pay potential
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy ModificationsCertification HandlingBilling InquiriesCase Volume ManagementDocumentation Accuracy
Soft Skills
Professional CommunicationCollaborationAdaptabilityCoaching ReceptionKnowledge Exchange
Tools & Technologies
Microsoft OutlookZoomTeamsSalesforceVideoconferencing Tools
Certifications & Qualifications
Active Property And Casualty License
Industry Keywords
Insurance IndustryCustomer Service EnvironmentCompliance StandardsService LeadershipRemote Work