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Posted: 10/21/2026Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in healthcare privacy management, compliance, and customer engagement, with a strong focus on HIPAA regulations and data analysis. Proven ability to build relationships with stakeholders and deliver actionable insights to enhance customer engagement and privacy program effectiveness.
Highest-signal resume keywords
Healthcare Privacy ManagementHIPAA Compliance WorkflowsCustomer Engagement StrategyData Analysis SkillsAccount Management
About the role
Key responsibilities & impact- Own engagement health across the full PrivacyPro customer base and maintain a portfolio view of account activity and risk
- Identify disengaging or at-risk accounts and ensure each has a named owner and intervention plan
- Define and maintain the PrivacyPro engagement scorecard, including case review activity, alert response and closure rates, active user trends, and workflow adherence
- Publish recurring executive summaries and send regular account-level updates to Customer Success Managers
- Diagnose engagement gaps, re-engage customers directly or deploy internal experts, and establish recurring touchpoints
- Scope and assign timeboxed Professional Services engagements, including workflow reviews, case investigation support, and privacy health checkups
- Equip Customer Success and Account Management teams with adoption context for QBRs, EBRs, and renewal conversations
- Flag healthy accounts for expansion conversations and identify accounts unsuitable for expansion
- Develop and maintain the PrivacyPro Engagement Playbook
- Lead webinars and customer-facing content on privacy program maturity
- Represent customer privacy challenges, workflow friction, and adoption gaps to Product and Engineering
- Work across Bluesight's healthcare information technology products to improve privacy monitoring and customer engagement
Requirements
What you’ll need- Bachelor's degree in health information management, healthcare administration, compliance, or a related field
- 5+ years in healthcare privacy, compliance, or health information management within a hospital or health system
- Direct experience running, supporting, or auditing a healthcare privacy program, including access monitoring, breach investigation, and HIPAA compliance workflows
- Familiarity with patient privacy monitoring technology, EHR audit logs and access controls, and HIPAA/HITECH regulatory requirements preferred
- Experience in customer engagement, account management, or implementation within healthcare or hospital systems
- Proven ability to build credible relationships with privacy officers, compliance leaders, and health information management teams while delivering measurable value
- Strong data analysis skills, including defining metrics, reading engagement dashboards, and turning trends into intervention plans
- Excellent communication, presentation, and facilitation skills for customer-facing and executive audiences
- Ability to manage a portfolio of accounts and competing priorities while maintaining high attention to detail
- CHPC, CHC, CIPP/US, or RHIA credentials strongly preferred
- Active involvement in privacy and compliance communities, such as AHIMA or HCCA, is a plus
Benefits
Comp & perks- Competitive salary
- Unlimited vacation days
- Generous insurance coverage
- 401(k) program with a company match
- Fun, collaborative culture
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Privacy Program AuditingAccess MonitoringBreach InvestigationEHR Audit LogsEngagement Scorecard DevelopmentWorkflow AdherenceMetrics DefinitionTrend Analysis
Soft Skills
Excellent CommunicationPresentation SkillsFacilitation SkillsRelationship BuildingAttention to Detail
Tools & Technologies
Patient Privacy Monitoring TechnologyEngagement Dashboards
Certifications & Qualifications
CHPCCHCCIPP/USRHIA
Industry Keywords
Healthcare AdministrationComplianceHealth Information ManagementPrivacy Program MaturityAHIMAHCCA