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Brown & Brown InsuranceCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in policy service activities, risk evaluation, and underwriting analysis while maintaining strong relationships with customers and partners. Proficient in meeting service standards and timelines, with a focus on internal process improvement and agency support.
Highest-signal resume keywords
P&C LicenseSurplus Lines LicenseRisk EvaluationUnderwriting GuidelinesCustomer Communication
About the role
Key responsibilities & impact- Perform policy service activities primarily by phone and electronically, including policy status requests, certificates of insurance, renewal follow-up requests, and related tasks
- Assist underwriters with agency support activities and complete transactions in a first-time-final mode
- Accept, modify, or decline lower-complexity business according to policies, practices, and standards
- Classify risks accurately and match price and product to customers
- Make endorsement decisions, determine applicable markets and qualifying risks, and prioritize daily work
- Research information from multiple sources to support underwriting analysis
- Review individual risks for acceptability based on carrier guidelines, state regulations, and surplus lines requirements
- Consult with agents and internal/external partners regarding customer service activities
- Recommend opportunities for internal process design and operation
- Plan assignments to meet timelines and service level agreements
- Provide agency service by sharing and requesting information, establishing customer rapport, routing calls and higher-level issues, and assisting brokerage specialists
- Maintain quality relationships with customers, peers, and team members
- Achieve team goals by developing a profitable book of business and growing policies in force and premium
Requirements
What you’ll need- P&C License and Surplus Lines License or L&H License in all states (if required by product line) required within 45 days
- Undergraduate studies in business administration or related field of study; degree preferred
- One year of related insurance experience preferred
- Undergraduate degree may be considered in lieu of one year of related insurance experience
- Ability to evaluate risks using multiple carriers' underwriting guidelines, state regulations, and surplus lines requirements
- Ability to meet established service standards, timelines, and service level agreements
- Ability to communicate effectively with agencies and internal/external partners
Benefits
Comp & perks- Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Policy Service ActivitiesRisk ClassificationEndorsement DecisionsUnderwriting AnalysisTransaction Processing
Soft Skills
Effective CommunicationRelationship BuildingTeam CollaborationCustomer RapportProblem Solving
Certifications & Qualifications
P&C LicenseSurplus Lines LicenseL&H License
Industry Keywords
Insurance ExperienceService Level AgreementsState RegulationsAgency SupportBusiness Administration