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CollectorsCore Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by providing a world-class experience and effectively resolving conflicts. Capable of managing submissions and improving processes while maintaining attention to detail and professionalism.
Highest-signal resume keywords
Customer Experience ManagementConflict ResolutionOrder ProcessingTime ManagementAttention to Detail
About the role
Key responsibilities & impact- Provide a world-class customer experience to fans at submission centers in physical hobby shops
- Assist customers with questions and intake submissions
- Package submissions safely and ship them to headquarters
- Improve the hobby submission process and expand the Collectors footprint at shops throughout the United States
- Work with another Hobby Concierge Representative during busier days
- Work at more than one location and at trade shows as needed
- Deliver customer care in-person, over the phone, and through email
- Maintain a professional image while answering inquiries and resolving concerns
- Responsibly handle submissions and keep items safe and secure until pickup
- Receive and process submissions at the shop
- Prioritize responsibilities during submission center hours
- Organize and process orders by service level and expedite orders as necessary
- Support the PSA/DNA team and coordinate with shop management for supported events
- Resolve escalated customer complaints and issues in person, by phone, or email
- Actively solicit business in the shop
- Provide weekly updates on submission center performance
- Work with management and the hobby shop team to improve processes and drive revenue
- Improve processes and the overall customer experience
Requirements
What you’ll need- Valid driver's license required
- Valid passport preferred but not required
- Candidates must be authorized to work in the United States
- Ability to travel to various shows and special events
- Ability to communicate effectively to resolve conflicts, solve problems, and maintain and generate business
- Ability to identify and resolve problems quickly and accurately with limited supervision
- Ability to coordinate time and job duties to process orders efficiently
- Ability to communicate clearly with departments and external parties
- Willingness and ability to work well with others
- Ability to follow company policies and procedures
- Ability to make appropriate decisions using critical thinking
- Ability to multitask, manage time efficiently, and prioritize work
- Ability to work respectfully and under pressure
- Ability to complete work accurately with attention to detail
- Ability to use a computer for typing and mouse work
- Ability to use hands regularly for various tasks
- Ability to hear alarms, signals, and verbal instructions
- Ability to lift, carry, and move materials up to 40 pounds
- Ability to talk on the phone and text
- Ability to operate computer and phone systems efficiently
- Ability to sit or stand for extended periods
Benefits
Comp & perks- Medical, Dental, and Vision insurance
- Fertility assistance
- Commuter assistance
- Educational assistance
- 401(k) matching plan
- Paid vacation
- Ten company paid holidays
- Discounts on select grading services for approved submissions
- Flexible schedules with varying shifts
- Celebrations, holiday events, and team building activities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingSubmission HandlingConflict ResolutionProblem SolvingCritical ThinkingMultitaskingTime CoordinationAttention to DetailCustomer CareBusiness Solicitation
Soft Skills
Effective CommunicationTeam CollaborationProfessionalismAdaptabilityCustomer Engagement
Tools & Technologies
Computer SystemsPhone SystemsEmail Communication
Certifications & Qualifications
Valid Driver's LicenseValid Passport (Preferred)
Industry Keywords
Hobby ShopsCollectorsSubmission CentersCustomer CareTrade Shows