Caesars Entertainment

Executive

• Manage a dedicated book of business of highest-value iGaming customers
• Analyze and maintain proper player reinvestment ratios
• Extend VIP-exclusive iGaming promotions
• Build customer relationships through 40–50 phone calls per day
• Email and text offers, promotions, and event invitations
• Educate guests about VIP benefits and dedicated gaming resources
• Support teammates in the office five days per week, Monday through Friday
• Execute strategic marketing campaigns to enhance guests’ gaming experience
• Organize property reservations nationwide for VIP guests
• Attend leadership meetings
• Maintain healthy growth across assigned gaming metrics
• Operate ethically and comply with applicable laws, regulations, and company policies
• Identify and mitigate compliance risks
• Champion honesty, integrity, and responsible corporate behavior

Executive Host – iGaming

Customer Support

• Handle phone calls related to any CET property and the Caesars Rewards program
• Communicate information about Caesars Rewards offers, Reward Credits redemption and earnings, Tier benefits, partners, Visa, and related topics
• Document and resolve Tier-level customer inquiries professionally and promptly
• Respond to large quantities of guest emails for the Western Region, including Caesars Rewards, within defined due dates
• Perform problem resolution and service recovery through letters, phone calls, and email
• Complete tasks assigned by the Supervisor
• Accept feedback and coaching from supervisors

Customer Service Specialist – Caesars Rewards

Program Manager

• Lead Caesars Digital business initiatives from requirements scoping through regulatory approval
• Manage the Product Compliance team’s day-to-day work and hold teams and stakeholders accountable for key projects
• Develop processes to track project deliverables, action items, risks, and dependencies
• Create and maintain a centralized Product Compliance project repository
• Build relationships with regulators and independent testing labs and serve as an escalation point
• Lead the Product Compliance workstream for jurisdictional expansion across North America
• Inform Product Technology groups about approval timelines for new markets, products, and updates
• Develop repeatable, scalable submission and approval processes
• Work hands-on with Product Technology development teams to solve problems
• Maintain submission and approval plans tracking milestones and dependencies
• Track, surface, and mitigate project risks
• Liaise with independent test labs to ensure timely product certification
• Partner with the Vice President of Product & Technical Compliance on objectives, scope, timelines, deliverables, and stakeholder engagement
• Resolve issues with technical and non-technical stakeholders
• Guide Product Compliance toward more agile and responsive operations

Program Director – Product Compliance

Strategy

• Assist the Sr. Director of Content Promotion Strategy in leading the design and implementation of content promotion strategy across Caesars iGaming brands
• Forecast promotional cost, redemption, and player-value impact of content promotions
• Partner with CRM, Promotion Execution, Publishing, Studio, VIP, and property operations teams
• Evaluate and report on offer ROI, NGR impact, customer engagement, and retention metrics; recommend optimizations
• Lead one or more specialists supporting the promotions workflow process
• Serve as key promotions contact for game suppliers
• Develop strategies to profitably cross-sell players between game categories
• Ensure promotions and communications meet advertising, regulatory, and legal standards
• Collaborate with Creative Studio on visual and copy content for promotions
• Partner with Caesars property and loyalty marketing teams to leverage property assets for player promotions
• Conduct competitive analysis and provide reporting and recommendations for content promotion campaigns
• Manage the promotional communications tracker and translate plans into assignments, timelines, creative requests, and Wrike tickets
• Oversee communications review and approval, deployment schedules, targeting criteria, and applicable markets before launch
• Manage development, review, and documentation of promotional Terms & Conditions
• Build and maintain KQCs for promotional campaigns so the Publishing team has accurate execution information

Content Promotion Strategy Manager, iGaming

Systems Engineer

• Assume technical leadership for enterprise monitoring and observability initiatives
• Establish governance frameworks, operational standards, and monitoring policies
• Develop enterprise monitoring strategies and roadmaps aligned with business and technology objectives
• Define monitoring scope, service health objectives, availability metrics, performance standards, and operational requirements
• Lead design and implementation of monitoring solutions across infrastructure, cloud platforms, applications, databases, network services, and end-user technologies
• Develop monitoring architecture standards, templates, dashboards, alerting policies, and operational runbooks
• Optimize alert thresholds, event correlation, noise reduction, and root-cause-focused monitoring
• Review incidents, service interruptions, monitoring events, and performance trends to drive corrective actions
• Design and maintain executive and operational dashboards
• Coordinate observability initiatives across business and technology teams
• Integrate monitoring platforms with enterprise IT Service Management systems
• Facilitate governance reviews and operational health assessments
• Establish service-level indicators, operational baselines, and performance benchmarks
• Conduct feasibility studies, technical evaluations, and solution assessments
• Evaluate monitoring technologies, AIOps capabilities, automation opportunities, and observability platforms
• Develop cost estimates, business cases, and return-on-investment analyses
• Lead enterprise capacity planning using monitoring data and utilization trends
• Facilitate monthly operational health and capacity review meetings
• Serve as technical authority for platforms such as Dynatrace
• Support major incident response with monitoring expertise and performance analysis
• Drive continuous improvement in service reliability, monitoring effectiveness, governance, capacity forecasting, and observability maturity

Lead Systems Analyst

Data Analyst

• Build productive business relationships with senior organizational leaders and refine analytics requests
• Identify business opportunities and drive their realization through analytics and creative solutions
• Help junior analysts prioritize analyses based on business and profit impact
• Conduct and oversee rigorous analytics to improve profitability, operational processes, and customer service
• Identify and evaluate revenue growth opportunities, resource optimization, investment mix, competitive market dynamics, customer behavior, and pricing optimization
• Ensure junior analysts' analyses are rigorous and accurate
• Distill large datasets into actionable insights and recommendations guiding decisions and strategies
• Develop presentation materials for senior management and communicate findings clearly in verbal and written formats
• Assist junior analysts with structuring analytics, executing analyses, and developing senior-management presentation materials
• Help drive discussions with senior clients and develop, implement, and evaluate strategic projects
• Design and deliver reporting that gives senior leaders visibility into trends and business performance drivers
• Use SQL, R, Tableau, Google BigQuery, and Python to develop analytics and reporting tools
• Lead integration of new technologies and tools into department processes
• Identify and execute process and reporting improvements that drive material efficiencies
• Lead or contribute to large-scale cross-Analytics team projects
• Drive training, onboarding, and development of junior analysts in technical skills, tools, processes, critical thinking, analytical techniques, and business acumen

Analytics Manager – Operations

Analyst

• Support the execution of Food & Beverage data cleansing in accordance with new data governance standards
• Support POS service ticket requests as needed
• Distill large datasets into actionable insights and recommendations that guide decisions and strategies
• Contribute to presentation materials and assist in presenting findings to senior management in concise verbal and written formats
• Participate in the development, rollout, and post-launch evaluation of strategic projects
• Develop and support reporting for operating departments, providing senior leaders visibility into trends and business performance drivers

Analyst I – Point of Sale

Architect

• Collaborate with internal systems engineering teams and vendors to design and implement virtualization environments
• Develop processes and procedures for administering and supporting virtualization environments
• Build, configure, and maintain virtualized clients, servers, and architecture
• Oversee subcontractors and vendors performing installations and configurations
• Migrate existing systems into virtualization environments and support future designs and expansions
• Coordinate technical support staff on assigned projects
• Apply advanced methods, theories, and research techniques to develop, implement, and document compliant processes and procedures
• Design, recommend, and deploy emerging server virtualization technologies
• Support multi-vendor server environments, including HP, Dell, and Nutanix
• Monitor and provide break/fix support for enterprise virtualized systems
• Tune system performance and diagnose symptoms and root causes
• Respond to and resolve service outages and interruptions
• Research, evaluate, and recommend tools and technologies for server virtualization
• Identify trends and abnormalities and proactively prevent performance impacts to the virtual environment and business functions
• Perform proactive support functions and reporting to maintain enterprise virtual environment integrity
• Lead research, planning, and implementation of server virtualization projects aligned with IT goals
• Provide ongoing training and technical direction to team members on virtualization optimization, installation, upgrades, configuration, and troubleshooting
• Other duties as assigned

Senior IT Architect

• Ensure automated processes run on schedule and data quality checks are met consistently
• Troubleshoot and fix ETL issues if/when data processes fail
• Administer security for various analytic tools including Tableau Dashboards and network shared folder drives
• Answer support related questions around data source flow and logic
• Partner with IT (EDW) to support IT ETL processes
• Partner with Accounting data team to support Accounting data processes
• Write new ETL scripts to capture new data fields based on business needs
• Update ETL scripts to apply updated Business Logic based on business needs
• Assist in publishing new BI Dashboards
• Maintain existing data logistics production processes
• Develop new data logistics processes to support new analytic capabilities
• Manage a team of analysts
• Support one or several business verticals including Revenue Management, Marketing, VIP Marketing, Gaming, Labor, F&B, and/or Hospitality